Im having the same problem as well. HD worked fine until recently. I called Xfinity support, only to come to the conclusion that whoever I spoke to was clueless and has no business being in tech support. In addition to answering questions I didn't ask, he proceeded to reset the modem about 5 times, each time taking aprox 15 minutes for the internet to kick back in for further testing. After about an hour of troubleshooting he opened a ticket for me to have it escallated. I was supposed to receive a call back within 24-48 hours. That was Last Week. When I call back to check status, I get the usual scripted outsourced helpdesk who assures me they will get me "all fixed up". then proceeds to put me on hold for 5 minutes until the call eventually get's dropped. That happened twice.
I've come to the conclusion that they have absolutely no clue as to why it stopped working.
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