I am in this same situation. I just received my new Samsung S20 FE phone, got it all set up and swapped SIM cards. Phone works fine, but my account still shows my old phone. Called customer service, spoke to one agent who said he needs to update my IMEI number in the account, and then transferred me. I've been on hold for over an hour, and the message keeps repeating that I have a wait over 60 minutes. Can anyone help me??
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