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About vpaul1979
since
09-07-2018
01-28-2019
vpaul1979
Frequent Visitor
10
Posts
18
Kudos
0
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01-28-2019
05:11 PM
Is there any headway with the XB3? I have a user I support that has a lot of smart devices (TV, appliances, etc) on top of the typical phones and PCs. Its going to be a nightmare to replace the modem and have to reconnect/reconfigure everything. Is there going to be a firmware patch for the XB3 that will resolve the issue? Or is going to the XB6 the only option?
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09-27-2018
02:50 PM
Any update from ComcastJohnN?
VPN devices such as my Avaya phone do not have firewalls. Putting them on the DMZ can allow a good hacker to tunnel right into my business network. There is a firewall on that end, but its still a discomforting workaround. I like the xFi feature that allowed me to turn off devices using the phone app. Having 2 kids with tablets, thats worth $11 to me. I dont like to pay for broken either, but am waiting patiently and anxiously for a permanent fix.
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09-20-2018
12:47 AM
2 Kudos
I did not reboot the router. I rebooted the router and will monitor. I am more interested in a permanent fix as I dont like the idea of using a DMZ.
ComcastAlly, can you provide a "date for the date"? Which means on a specific date you can provide to the community the delivery date for a permanent fix. This gives you time to research an accountable answer.
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09-19-2018
10:39 AM
1 Kudo
I placed the IP of the device that was lossing connection hourly to the DMZ zone and it did not work. I still saw the connection dropping.
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09-16-2018
05:22 PM
1 Kudo
I purchased a Netgear AC1900 Nighthawk cable modem Wifi router. The problem went away. Seems like the leased modems had a firmware update that is the root problem.
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09-14-2018
01:07 PM
2 Kudos
I only put Net Neutrality as theory. The FCC rolled it back on June 11th 2018 and then less than 2 months later this issue appears. The timing of these events just seemed suspicious, but can entirely be coincidental too, although I personally think its Net Nuetrality. In a previous post I mentioned how a Business tech came to my office and would not touch our fiber line. I told him about the issue we are having with the VPN dropping and he said Comcast Home is throttling VPN traffic. How he knows this I cannot answer, but any sort of throttling is an indication that Comcast Home has rolled back some Net Nuetrality regulations and is now entirely within their right. Personally, I dont care, throttle my VPN, just dont drop it. The tech did say that he knows "gamers" are getting business class internet because traffic with that service is not being throttled. Again, I don't know how he knows this, but its what was said.
I appreciate everyones feedback and contributions to this thread.
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09-13-2018
04:24 PM
1 Kudo
I should add, we've reached out to the Comcast Enterprise about this issue. We pay a fortune for fiber services and we figured they can make mountains move to provide the best in class service. So far all they've wanted to do is inspect their own service and equipment, even though we've shown them other non-Comcast Home users can maintain an active VPN connection indicating their equipment and service is just fine. They have not indicated they've communicated or coordinated with the Home service teams.
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09-13-2018
04:07 PM
2 Kudos
All my users are using leased modems from Comcast. I posted it in the Home forum because it pertains to the business unit I am receiving service from. Comcast Home, Business and Enterprise operate as separate entities and thus only support their own services. We had a Comcast Business technician visit our office where we had our fiber line installed which, is an Enterprise service and thus he would not touch it.
However, per the Acceptable Use Policy for XFINITY Internet
NETWORK AND USAGE RESTRICTIONS
use the Service for any purpose other than personal and non-commercial residential use (except for your individual use for telecommuting);
VPN connections from homes to offices is telecommuting and acceptable use for home services.
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09-10-2018
12:22 AM
3 Kudos
Its not Comcast Business, its the Home service. As I mentioned in my original post, our main office runs Comcast Enterprise services (fiber) and non-Comcast end users are not experiencing this. Only Comcast Home users are getting the disconnect.
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09-07-2018
02:52 PM
6 Kudos
I'm the head of the IT department for a small pharmaceutical logistics company. We have a number of Avaya VPN phones deployed to multiple employees. About 4-5 weeks ago, around the beginning of August all the phones who had Comcast as their ISP would drop their VPN connection every hour and at the top of the hour. So literally at 1:59:45PM, the conection would drop and the phone would reboot as a result which would then again drop at 2:59:45PM. We have other users that have other ISP's and this would not happen to those users. The non Comcast users have sessions going on multiple days without a disconnect. I contacted Comcast support but they are giving the usuall SOP of refreshing my modem, verifying the signal and now want to to send a tech. If I try to explain its not my modem, the support tech tells me its the VPN provider. I have proof its not. I am a Comcast user located in Illinois and I have another Comcast user located in New Jersey with precisely the same results. I'm trying to get a hold of a higher level support to explain what is happening or get some resolution to the issue. This was not a problem before August and we did not do any configuration change to our VPN. I should add, the main office VPN uses Comcast Enterprise class fiber, so Comcast Home users are the only ones having issues staying connected to Comcast Enterprise. Is Comcast Home network configured to drop these types of connections, how do we get ourselves whitelisted. Its a major problem. I have posted 2 images that show the VPN monitoring logs on the Cisco ASA. User 5882 (me) and phone3108 are Comcast users, one in Illinois, the other in New Jersey. The login time and duration is only 15 seconds apart. The other images shows each user creating new sessions, again about 15 seconds apart and at the top of the hour. The ASA didn't get a disconnect which created duplicate sessions (which will timeout). Last you can see 2 other users with 3 and 5 day long sessions. Please fix this without giving me the usual "lets send a tech out" answer.
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