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About jsub
since
09-06-2018
06-15-2020
jsub
Frequent Visitor
16
Posts
11
Kudos
0
Solutions
06-14-2020
07:21 PM
I've not seen anything from Comcast about it. I've seen others describe the same problem.
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05-08-2020
07:50 PM
No, if we watch shows with subtitles there will usually be a handful of lines of dialog where the subtitles won't display. And if we don't understand the language of the speech, we will rewind and let it play again, and then the subtitles are shown. I have resorted to watching foreign dialog shows through Netflix app on my mobile phone. This problem only happens on xfinity netflix app.
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04-26-2020
11:20 PM
3 Kudos
When watching foreign shows on Netflix, sometimes subtitles skip on certain lines. Once in a while, dialog is not subtitled, but if you skip back 10 or 20 seconds and let it play again, he subtitles display. It is frustrating when you can't understand the language and the subtitles are not consistently shown. Anyone else notice this? It only happens on xfinity netflix app, never on Netflix mobile app or other platforms. Is this an issue that can be fixed?
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02-03-2020
04:10 PM
I am also seeing it again, on desktop web browser and also android app on phone.
I agree these are service/cloud issues (software engr).
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01-31-2020
02:53 PM
1 Kudo
There is an app update (on Android, maybe ios too I don't know) today. Maybe try that update and check. They are making fixes, maybe those need to propagate to all users. Hope they get it right.
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01-31-2020
11:40 AM
Streaming live TV channels still is not working. It plays for 10 seconds, then buffers, repeats that twice, then just stops.
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01-31-2020
10:00 AM
I can see them in my android app now. Hopefully it's fixed for all platforms and for everyone.
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01-30-2020
02:39 PM
By the way, the "Recently recorded" does not show up in the "For You" section for me either. Android app on mobile, and also on desktop web browser.
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01-30-2020
01:35 PM
4 Kudos
I spent about an hour on the phone with customer service and mentioned that I had seen others discuss similar problems. They walked me through trying these things (basically turn it off and on again - in different ways).
The problem is on the service back-end, their engineering team must be aware of these problems. There must be monitors and alarms and logs which they can use to diagnose where the issues are. It might be scaling (too much traffic and their systems can't handle it), or a recent software change on their end. I don't understand why they are not seeing this - possibly this is happening to a very small percentage of users and is not noticeable?
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01-30-2020
01:05 PM
2 Kudos
None of these things help (logging out and back, uninstalling app and reinstalling, system refresh, modem reboot etc).
The problem is on the service back-end. Recordings are not showing in mobile app, or through web browser.
Live channel streaming doesn't work on mobile app, it plays for about 20 seconds then tries to buffer a few times then completely stops.
On desktop/web, it frequently slows down with this message:
"Attempting to Resume... We've run into a problem while streaming..."
"Unable to Retrieve Recordings" in both mobile app and on desktop web.
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01-30-2020
12:38 AM
1 Kudo
Same issues. "unable to retrieve recordings" on mobile phone android app. And, for the last several days, I can't stream live TV while outside. It plays for 30 seconds or so, then tries to buffer, then completely stops. The stream app is unusable.
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