Sorry, I didn't post the photo correctly the first time.
I've had no service at all since Wednesday, September 4th. I am currently going through cancer treatment. I work and sleep. I have no time or energy to deal with waiting for a tech to come into my home. Therefore, I asked that your tech do only what he could do outside and not knock on the door.
I've tested things myself using a new coax attached to my brand new X1 box and to my modem, from the outside box (upstream of the splitter). There was no signal. I'm certain the issue is outside. Apparently, techs installed a booster or some such at this location on September 3rd. Your customer service rep assured me that would fix the intermittent drops I've been experiencing since service was installed here. Now I have no service at all. I need internet to do research and to be able to communicate with my doctors.
I've had no success speaking or emailing with your customer service reps. I see no reason to DM you my account information unless you promise to have a tech come to fix the connection outside my house.
It should not be this difficult to get basic service. And again, there is no excuse for your tech to leave my outside box in such an unprofessional state, the issue unresolved, and to not even attempt to communicate his findings!
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This is how Comcast techs left my cable box. Apparently this is their idea of communication? I told them I wouldn't be available to let them in and asked that they check connections outside house. I received no phone call, email, or even a note on my door informing me of their findings. Both internet and tv have been out 2 days. PATHETIC CUSTOMER SERVICE!!!
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