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About IlliniFan87
since
07-28-2018
09-28-2019
IlliniFan87
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09-28-2019
12:19 AM
I also received the letter. A few great excerpts:
How does Xfinity Mobile calculate my charges and applicable fees and taxes?
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We will charge you for all data and content sent or received by your Device(s) on your account using your Services (including any network overhead and/or Internet Protocol overhead associated with content sent or received) as well as resolution of Internet Protocol addresses from domain names, if you have exceeded your included amount of data in a given billing cycle. You will be charged and must pay for all data sent, received, consumed by and/or used on your account, including, without limitation, data consumed by applications (including any Xfinity Mobile and Comcast applications), widgets, multi- media messaging, tethering, uploading, downloading, streaming content, Internet access (including accessing corporate intranets, email and individual productivity applications), GPS and location services, and Voice over Internet Protocol, either with or without any action by the user.
...
Data charges will be rounded up to the next whole unit (generally per G as described in your Service offering, as such may be revised from time to time.
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12-05-2018
10:51 PM
I had the same problem. I tried one month later and it worked. No explanation either way.
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12-05-2018
10:48 PM
I really don't think the people on the street know what the problem is.
I was also rejected trying to add a third three additional lines, lines 3, 4, and 5, to my account within a few days. I had been an xfinity customer for 20 years, a mobile customer for more than one year and credit monitoring services show my credit score is 825+. I just think if you try to add more than 2 lines at a time you are going to get rejected.
One month later I added the third line, the fifth total, without incident.
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08-21-2018
09:06 PM
Not really sure what kind of credit score it is, but I know my FICO scores are fine and I've been an auto pay customer for more than 20 years, so I can't imagine what the problem is. I do complain to them every once in a while, but I try to be polite to the agents, it's not their fault.
I, (like everybody else), have trouble connecting to XFINITY SSIDs for encryption with my S8 and I've complained about that. <Edited for violating forum guidelines>. I'd really like to know. I'd like to save more money.
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08-21-2018
08:00 PM
I just had the same issue. I also monitor my credit and I am certain that my credit score is not the issue. I am coming to the conclusion that BYOD is not very profitable and so they are limiting you to 1 BYOD per account. I have four lines currently where I purchased 3 three phones and did 1 BYOD.
The manager tried to "green-light" the addition of my fifth line but could not. During this process he said that credit was not the issue, but my account is locked for adding more lines.
Any help available from the comcast members? Any explanation or pointers to the fine print? All the advertising says that 5 lines are available per account.
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