I am in the same position and can't reach anyone at Comcast to help with this. My bill went up this month and I am unable to get someone from Comcast to discuss it with me in writing (chat, email, etc) as I have a condition that prevents me from being able to discuss it verbally. Very disappointed in Comcast.
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Why was this post removed? I'd also like an answer to it. My bill went up this month and I am unable to get someone from Comcast to discuss it with me in writing (chat, email, etc) as I have a condition that prevents me from being able to discuss it verbally. Very disappointed in Comcast.
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Just got off the phone with customer service, who stated that at this time Comcast is not doing anything to help customers with billing issues due to covid-19. Way to care, Comcast!
Its always funny when even the customer service rep acknowledges that comast's processes are horrible and that they are also a customer who struggles with getting their needs met!
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Well, its been a year so here I am finding out in the midst of global panic that my promo with Comcast has ended and I need to come up with another $20/month. Will comcast be extending promo discounts to help customers who find themselves affected by covid-19?
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