I couldn't find anything that addressed issues for folks, (me being one), that are trying to access from home, and connection is not complete. If a pass is issued, whether purchased or complimentary, the time/funds is/are processed, but there is no access by the recipient. Now this long communique begins, AGAIN. Surely Comcast is capable of confirming the connectivity, prior to posting payments? And why is it that if we aren't an ACTUAL monthly paying customer, we aren't allotted the same level of customer service? There are SEVERAL ways for YOUR customer base to reach assistance, but only ONE for those who use the ON DEMAND ACCESS PASS.
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