Same thing just happened to me! I'm so upset about it. After being given the runaround, a Comcast agent finally told me they ended the contract with Discovery, and just said sorry like it's no big deal. First of all, THEY LIED, secondly, I subscribed to the package in the beginning specifically for these channels, you said I would keep them but that's not the case, and now I'm stuck in a contract that I don't want. I reached out to discovery to see if there were other streaming options online and was told no, and that this discontinuation of service was Comcast's doing.
@military2 wrote: We just signed up for a new cable package yesterday and talked and emailed with the rep before switching over. We were assured multiple times, every time, that we would receive Discovery ID and a few more channels that we really wanted to keep. We were NEVER told any channels were lost to negotiations. Then of course we found out last night that we do not have Discovery ID. It is very frustrating to be mislead repeatedly. That's why I left DirecTV. Their customer service was horrible as well. Comcast is the only company NOT to carry this specific channel. Looks like we'll have to move on to something else now, not just because they don't carry the channel after being told repeatedly they do, but because we were mislead. This channel is very popular. It needs to be negotiated and brought back for those that want it. I've seen enough threads, almost petition-like to bring it back and the upset customers who have gone through the same thing as us. It's something to see so many people flock to other companies for one channel when it's easy enough for Comcast to bring it back. Especially when people are willing to pay for it. Comcast, bring back Dicovery ID please.
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I know I'm not the only one, but I'm still pretty upset about this situation. A rep assured me that I'd keep my channel lineup if I upgraded my package for a cheaper price. Ended up losing multiple channels including Investigation Discovery, which was the channel I watched most. Apparenlty Xfinity/Comcast decided not to renew with Discovery, so there's no way to get my channels back. Now I'm stuck with this ridiculously priced package and I don't use. I've been looking for alternative services. It's too easy to tell the truth, but the rep was obviously only worried about a sale and not the customer.
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