This issue just goes round and round and round, but nothing good ever happens. Like a broken record. I worked with you at least a year ago about the dropped calls problem. Been there, done that. Even had an Xfinity network tech come out to observe that my wi-fi was working properly. That started because one of your (mobile dept.) people said it must be my network so they transferred me to the other side. Then they hassled me for months trying to collect for a support visit because they didn't find a problem and they consider Xfinity Mobile to be a third world unrelated to the "real" Xfinity.
Been referred to level 2 a couple of times, again with absolutely no progress. Hours and hours on the phone, waiting to talk to someone to hear the same bs about changing sims, airplane mode, etc.
After a few months, I just gave up on calling/posting and said "screw it" -- I'll go away when the phones are paid for.
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Any of you on this board who think that fixing the dropped call problem is only a matter of time, it's just not going to happen in your lifetime. I signed with Xfinity in August 2017, based on the promise that voice over wifi was on the way. Around February 2018, it was finally delivered, and it didn't work. Exactly the same problems met by the same denials, excuses, promises and doesn't-work-arounds as you are still hearing today, if they bother to respond at all.
I stopped it to see if there has been any progress at all since I gave up on trying to get support in June 2018. Nothing, and I mean nothing, has changed, not even the excuses.
I guess it's hard to fix when it's not your network
They are a VNMO for Verizon. I came from Verizon after many years and had no such issues in any way.
You're assuming the same quality of service for VNMO and direct customers. Wouldn't you think they prioritize their network?
Its a fair point. However, there are certainly contractual obligations that were agreed to at the formation of the partnership. Its up to Xfinity to push to Verizon for proper support. My fear is that there is a lack of expertise on the Xfinity side to know how to get this fixed.
At this point, I'm just waiting a few more months when the phone is paid for, and I'm out the door to a different carrier. Event CenturyLink is better than I've ever gotten out of these turkeys.
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Having the same problem as everyone else in this thread. Wi-Fi calls dropping, even when I'm 10' from the rounter. I have 2 phones with the problem and have called and called support with NO RESULTS. Phone support reps have done all the resets, sim update, etc., etc. They don't have a clue and keep reading the same old script, over and over.
KenF, what does it take to convince you guys that you have a serious problem with your system? You have multiple identical complaints involving a variety of phone models, and seemingly unique to Xfinity.
I think I'm going to request a 50% refund of my internet charges back to April and continuing until the problem is resolved. I'm certainly not getting what I'm paying for right now.
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