For several months now my service has come and gone as it pleases - it seems like. I've gotten so many excuses or "remedies" from agents, techs and in person techs that I've given up on reasonable service. Speeds range anywhere from 17.1 download/ 1.7 upload to the last of 36.2 d/ 3.4 u. I pay for 60 download/5. upload. SMH so I feel your pain. I've gotten to the point now did I just do my routine aha, yeah yeah, okay - when they're giving the latest reason as to why I'm having issues.
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