About terag1e

pay the license on an interim basis.  then rely on the legal proceedings to be successful or not.  if legal does not work, stop paying lincense.  meanwhile, customers continue to benefit.  if legal is not successful - fire the lawyers, pay the license, move on. ... View more

My guess is that although the capability may have been disabled 8 months ago, the web interface and the app interface just recently started bannering that you are  no longer able to set recordings away from home.  This is in large font at the top of the saved, scheduled pages, with a button that I believe gave some sort of explanation, and in addition, provided a link to the forums to "provide feedback".  What I see is they are getting PLENTY of feedback.  Now as to why these same folks did not notice the loss of the capability many months back might be questioned.  But to complain that there are now 26 pages of posts on the forums (the thread actually keeps getting longer in some respect because the moderators "combine threads" into a single master thread, that should be directed either to the moderators, the app programmers, Comcast directly or all three.  It is their doing in my opinion.  They asked for feedback, they got feedback.  Will they do ANYTHING with the feedback?  History says not a chance.  So WHY did they ask for feedback may be another interesting question to have answered. ... View more

Given the length of time and the obvious dis-respect to paying customers by not offering SOME solution other than the already debunked solution of ON DEMAND (not everything is there, not there same day, pay episodes, no FF, REW capabilities [OH other than the proffered solution to THAT - SKIP 10 minutes ahead and rewind to past the commercials you did not want in the first place - can you even REW in ON DEMAND????]).  Even a "We're working on it with some future date completion" would be appreciated.  But to hear that the approach is to APPEAL - paying hefty legal fees and court costs, rather than a license fee without any explanation is hardly an acceptable one.  Especially when Comcast competitors HAVE paid the license fee (DISH, DirecTV).   Given this lacksidaisical approach to paying customers, and the length of time you've been without the capability (6 months), the likelihood that an appeal is likely to take another two years, I would suggest that a more likely "solution" to this is changing providers.  When Comcast starts seeing mass exodus of customers, with an EXPLICIT reasoning as "loss of remote programming capability, license to TiVo", perhaps then they will value their customers more than they do right now.  This is UNACCEPTABLE.  Start watching Comcast quarterly business reports.  Look for subscriber loss numbers.  Use those facts in every post.  Someone beside those reading from lame scripts is bound to pay attention eventually. ... View more

lawyers that we pay for as part of our monthly fee.....I repeat ---- PAY THE LICENSE FEE ... View more

either you can "unlock" a locked thread or you can't. You're not a Comcast employee, so says your sig, so I doubt HIGHLY that YOU can unlock a thread as you suggest.  So MY inconvenience existed, and YOU had NOTHING to do with restoring my convenience.  As to how others "earn" their money (profits), I would suggest it is STILL Comcast's problem to solve and is WELL WITHIN THEIR FINANCIAL WHERWITHALL to do so.  It is a zero sum game - pay laywers fees and court fees?  or pay license fees?  It is quite apparent from the LENGTH of this thread, that many subscribers VALUE the NOW LOST CAPABILITY.  Either get there own programmers in gear, pay the license fee, or give me a REBATE until they solve the problem!! ... View more

and your "on demand" offering comes WITHOUT fast forward so MUST WATCH COMMERCIALS. Until this gets sorted out, why not offer every subscriber a $2 per month rebate OR remove your silly fast forward restrictions.  Most of us record and gain the benefit of fast forwarding the 2.5 minutes or more of commercials from the end of one segment to the beginning of another.  Unless I am mistaken, that is CLEARLY in your control, not TiVo's.  If we could watch 90% or more of what we wish, WITH fast forward and rewind enabled, this probably would not be nearly as big a deal.  Those that record "special events" are still left in the cold, but relative to YOUR proposed solution, those that record to watch later, from a remote location, could AT LEAST fast forward through the commercials.  This is YOUR problem, not ours.  Witness, DISH and DirecTV having already paid the licensing fee (which YOU could do immediately and make this problem disappear, but choose NOT TO and rather pay expensive legal fees and court costs to APPEAL, which THEORETICALLY is already in our exhorbitant monthly fees that you command.   PAY THE LICENSE AND SATISFY YOUR CUSTOMERS!! ... View more

why am i not able to reply to certain threads? ... View more

Since your infinitely wise consumer service solution to this problem is to PREVENT anyone from adding their two cents or more, here is a new thread that maybe more comments can be added.     https://forums.xfinity.com/t5/Stream-TV-App/Can-t-set-recordings-from-stream-app/td-p/3006332   Now to my comment that I would have added to ComcastKenF All,    Due to a legal ruling, for the foreseeable future, we are removing the remote scheduling of DVR recording features. We apologize for the inconvenience, we are actively pursuing an appeal of the ruling.    If you’re away from your DVR box and cannot schedule a recording and miss a show, check to see if it's available on XFINITY On Demand! We apologize again for the inconvenience.     So while you continue to spend money on lawyers, legal proceedings, and court costs - why not just give every X1 user a $2 per month refund until your "appeal" is successful.  If not successful, stop refunding the $2 per user, discount ALL of your legal fees, court costs, and pay for the license from Tivo (just like your now highly regarded competitors DISH and DirecTV have already done)?? ... View more

If DirecTV and Dish both have this capability, since both offer services in my area, I will have to take serious consideration to changing providers.  And they are less expensive.  HMMMMMMMMM!!!!!  I have stayed with Comcast due SPECIFICALLY to the X1 platform.  If you are going to take that away, I will disappear as a consumer.  You have already lost me for internet services (Gig speeds available far LESS than what Comcast "suggests" they want for such service!!!).  You ALMOST lost me as a TV customer, but the X1 platform swayed me to stay.  DirecTV and DISH both have this capability and since I now realize exactly how much I have been using this and it is no longer available, perhaps the X1 platform is no longer for me. ... View more

Since you sold everybody on your service by having lots of bells and whistles, especially this one of remotely scheduling recordings, it would seem that YOU would take the bull by the horns and negotiate rights to use for the patent(s) in question.  No different than you negotiating with carriers for their programming.  Without programming, nobody would use your service.  Without remote scheduling, you may find many leaving your service.  As much as our monthly bills are, certainly there is room for payment of rights for this feature.  LOSE 1,2,3,5,10 or so of the 200+ useless channels you are already charging us for.  This is a simple patent infringement/licensing negotiation.  This happens every day in business. To put the "blame" on Tivo, or the "solution" on your customers (Use On Demand) is unacceptable.  Now, if you change your On Demand practices (allow fast forward, allow same day access, etc.) that MAY be an acceptable solution.  However, you just lost a lot of capability, that a LOT of your users have been using, are angry that they no longer can use it, and anarchy is surely on its way. ... View more