I recently was able to upgrade to gigabit as part of my bulk internet service at my condo building (Thanks!)
I love the speed, but I just looked at the billing section of my account, and it reports that they are allocating 250GB chunks for $50 a piece to my account.
Per the Xfinity website and terms: "The data usage plans do not apply to Comcast Business Internet cistomers, customers on Bulk Internet agreements, and customers with Prepaid Internet, or to XFINITY Internet customers on our Gigabit Pro tier of service." Since I am on a Bulk Internet agreement, I shouldn't be charged for data usage. Can someone contact me to resolve this? Thanks!
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Long story short, I had Extreme 300 in downtown Chicago.
My building signed a new bulk agreement and agreed on Extreme 150 for all tenants.
My service was downgraded, but our board was told that we would have speed upgrade uptions in the future.
After many e-mails back and forth with our Xfinity Community rep, and multiple phone calls over many months to the bulk department line, there have been no upgrade options for speed given to me.
I was told a couple times that there are no billing codes to accommodate an upgrade path for an extra fee.
I would love to have gigabit speed (which I know is available in the area) for some upcharge fee.
Our infrastructure in the building definitely supports it now (having been completely overhauled). Can someone from the Corporate team investigate this for me?
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