I'm a new Comcast customer and I'm trying to find out if NESN is available in my basic cable package in Massachusetts. Every time I try to change the channel 851 I get an error saying that the channel is not available. I have spoken to customer service twice, they say I should have the channel. I had a tech at the house yesterday, he says I am not paying for the channel and that's why I'm getting the error. I also spoke to an Xfinity tech in the Carribean island of Jamaica and he said that the channels changed on 5/10/18 and he's not sure if I should have it or not. No one can agree on whether it comes with the basic package. If it isn't included, how can I upgrade my cable package to include it? It's seems like a simple question, right? Yet I can't get a straight answer. Please help........my boyfriend wants to watch Red Sox games :-) Thank you!
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