@hebertjp wrote: Has anyone been able to successfully bring your own device to xfinity mobile without having to go to an xfinity mobile store (i.e, requesting the sim card online and calling customer service to activate)?   Here is my story.   I am an existing Xfinity mobile customer currently with one line.   I have purchased a compatibile iPhone and am attempting to add a new line of service using this iphone.   On multiple occasions I have requested a SIM card online only to have them never show up.   I called Xfinity mobile customer service to ask about the SIM cards and to request a new one.  After being on the phone for more than 40 minutes, I was told that I had to go to an xfinity mobile store to get service activated on the phone and that this is the only way you can bring your own device to this service.  This information obviously contradicts what the website says as you can (supposedly) request a SIM card and then call in to activate a new device after receiving it.   Clearly the ability to get a sim card online and activate over the phone is not ready for prime time.   Anyone else had any successes (or failures) in this area?       I thought I read elsewhere in this forum that for BYOD, you have to visit an XM store to get it activated.  I was told the same the last time I visited an XM store but that was couple of months ago.  I do not know why but if the phone is compatible I do not see a reason why one has to visit a store to get it activated, particularly when the store reps dont have a clue about mobile devices,  mobile networks and how an XM works! ... View more

@chadpickett93 wrote: And now we know that it is 4000mah and between that, the 512gb of onboard storage, the new processor and the s pen upgrade if Xfinity doesn't announce the phone before release I will absolutely be switching carriers. Agreed, but not sure if their bloated software and the new processor would consume more battery and memory! but 4000mAh is definitely good.  Note8 and the S9 series should have come with 4000mAh battery but I think because of the Note7 debacle due to a bigger/defective battery Samsung chickened out and released under powered devices. ... View more

@ReyLopez wrote: This would stink. I'm not happy witht the battery life on the Note8 and am looking forward to upgrading to the 9.  Just an alternative thought here.  If Note8 battery life stinks,  why would it be any better in Note9?  may be its time to think of S9 or something else? or even iOS devices?  Samsung is notorious for poor battery management, particularly on the Note serious.  I believe Note8 battery was under powered to begin with and it could be the same for Note9 as well. ... View more

@crodz13 wrote: I am really losing my freaking patience Xfinity.  Why are we still waiting for android wifi calling?  When i bought the service i was told it was "coming soon".  A year later and still nothing.  Either roll it out now or start giving people monthly credits. <Edited for violating forum guidelines> Even with the iOS devices where WiFi calling is "allowed", it doesnt work! there are several threads that talk about issues with WiFi calling; so you are not losing out on anything by not having it! ... View more

Please also check this thread - https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232   I may be wrong in my post.  Reading through the above thread, it appears this is an ongoing issue with WiFi calling. ... View more

When checking the status at    https://xfinityrewardcenter.com/status,  check using your Xfinity Internet connection account number (not using Xfinity Mobile account number).   ... View more

@Seannydeez13 wrote: I have been with xfinity mobile since it rolled out in my area and have never had problems until starting about a month ago. When people call me, regardless if I am in an area with wifi or cellular, I will go to answer and will get "call failed." I can call people back with no problems. As I mentioned this happens at home where I have very strong wifi and when driving in my car where there is no wifi.    I have reset my phone and nothing changed. It seemed to happen with the last carrier update. I constantly check for a new update but there hasn't been one. I want to stay with xfinity, but I'll be forced to switch back if this can be fixed. A simple google search shows that this isn't an isolated issue either. Please make this a priority before you lose customers! I had similar issues when I first signed up for Xfinity Mobile about couple of months ago but the "call failed" thing has reduced now.  In the initial few weeks, it was horrible.  I activated/deactivated/activated cellular data, rebooted it few times.  Not sure what was causing or ot what fixed it (partially or fully) but the call failure on incoming has reduced a lot now.  Verizon/Xfinity Mobile coverage at my work location is poor (one bar to no bar most of the times);  so not exactly sure what was causing it though but has reduced significantly over the last month.  If in case you havent enabled the "cellular data", try to enable them and keep it ON always (do not turn it off;  for controlling data usage,  go to cellular data and disable apps you do not want to use cellular data).  I think Verizon network does not like non-4G LTE type of set up; so always have the cellular data enabled (for both data and voice) - connected to WiFi or no WiFi, always have the cellular data enabled.    ... View more

@kakao wrote: I'm going to travel to Asia... and I want to use my XM iphone using foreign sim cards while I'm traveling over some conturies...  (I do not want to use XM international romaing serivce since it's expensive.. ) I could find some info about domestic unlock policy.... no interntional unlock procedures.   Please help me ASAP... Thanks      If you are eligible to unlock, you could call XFinity mobile and request to unlock and follow the process.  If everything works well, the unlock process shouldnt take long, particularly with iPhone.   ... View more

Not sure whats happening.  You may want to check your browser or DNS settings.  I never had problem in accessing Xfinity mobile site, my account or billing details.  You can also check your usage and bill details via the Xfinity mobile app. ... View more

Also make sure to enable Cellular data on the device.  Visual voicemail requires 4G LTE to function.  So have the cellular data enabled and check if it resolves.   ... View more

Anybody having a Samsung Galaxy S9 (bought from Xfinity) can post the model number?  it should be available under settings > about.  Thanks in advance. ... View more

@Gerald69 wrote: I can not even make a call out on this rude thing ? Is there someone to show me around the Hard drive. Then I need to buy some parts and go fix my computer ! Is this a question regarding your Xfinity Mobile (smartphone) device? If not,  you may have to have this posted in the correct subforum.  This post is under Xfinity mobile phone subforum. ... View more

@brijenjas wrote: We are on the by the gig plan. This past month we used 1.1 gigs of data. I did not get a notification until we were at 1 gig. In the setttings for data notification the lowest notification setting is  1 gig. It's  pointless to have the notification at your threshhold when some data doesn't register immediately. Is there a way to set the notification lower, for example 800MB so iI know about it befroe I hit 1gig I would second this.  The notification needs to happen prior to hitting the 1GB limit, not at 1GB.   ... View more

@Timtownley wrote: I have had Xfinity Mobile and have had problems already.  To make a long story short, I cannot send MMS messages (either picture/videos or group texts) through native messages app.  A tier 2 ticket was started.  I understand that ALL Samsung phones are having the same issues.  Has anyone else been dealing with this nightmare as well?  I am only days away from leaving Xfinity Mobile after talking to numerous reps and the problem still remaining. Are you having issues with "Cellular Data" ON?  not sure if this is the issue here but check if the Xfinity 4G LTE is ON on the device.  I read another post relating to MMS and how they work differently with iOS and Android devices.   ... View more

@Rauldeleon wrote: On demand failed to show the OT and the penalty shots??? I couldn’t watch the finally because the on demand just ended without the most important part of the game!!. What gives Xfinity??? Yeah, noticed that too.  Seemingly, for whatever reasons the on-demand version had recordings of only 2 hours of the game.  However they switched to 3 hours after I believe during or after the round 16 games.  Weird! ... View more

Interesting!  I checked now,  for me,  I dont see episodes 1 through 6 is missing.  It starts from episode 7!?! ... View more

@Bentonln wrote: My spouse and I have iphone 8 plus and iphone6 are unlocked. So we would like to port our number to Xfinity mobile since we have the Internet and TV service from Xfinity, but Xfinity make it so difficult for us to do it. Two weeks ago I went to Xfinity store to transfer my cell phone number to Xfinity Mobile. After I gave all the information, the representative told me that I couldn't port my number in the Xfinity store. I must call in to do it. So she gave me a number to call. Well, the first call went OK but the person on the phone told me that it is on the process, they will call me in a week. After a week I didn't get a call from Xfinity, so I called again and gave all my information again, then the people on the phone told me if I want to keep my phone and number I have to go Xfinity store, guess what, I made another trip to Xfinity store then they told me I can't do it because my account is locked and want me to go back a month later. I asked why my account is locked, the answer is "Don't know". I hope someone can help me out here.. Thanks This looks crazy and weird.   Not sure why the runaround.  Did you private message any of the Comcast folks over here?  they should be able to help. ... View more

What is this iPad $5 offer? I dont recall having received any promotion email from XM.  And is the Internet + Cable TV + Mobile Phone not considered a "triple play" package for this promotion?? ... View more

@xGenesisx wrote: Hello all, so, who besides me is So Excited to be paying $192/mo for a WHOPPING 1.5mb/down and 0.2mb/up? Cause this is thrilling! Seriously, What the Heck is going on? Thats hillariously lousy! but what locations have these been recorded? and do you know if native Verizon in those areas do any better there?  I have moved from Verion to XM and seeing mixed results.  I dont have a whole lot of actual data to compare, so cant pass a judgement. I would assume Verizon treats their MVNOs (XM is a Verizon MVNO) as a second class citizens and not provide the throughput as post paid Verizon customers but thats only an assumption and I dont have any data to back that up!   Here is a screenprint of recorded data over the last couple of months (iPhone 7+).   Also what device is yours? lot of times the phone modem is a factor as well.  I'm assuming Samsung S9 would have better speeds because of its latest and greated gigabit modem as opposed to other devices (almost none of the competition has its fastest LTE modem). ... View more

@rbiyani wrote: I called xfinity support, they changed something at their end and asked me to reset the network settings. I am able to receive the call now, hopefully it lasts. Cool! great thing.  Thanks for posting.  Do you have any more details on what they changed? I did have the call failure initially a lot for almost all of the incoming calls but has since reduced a bit.  I re-enabled the Cellular data,  and rebooted.  Not seeing that many "system failure" message but occassionally do.   ... View more

@deana-smith wrote: I've been trying to get my old s8+ unlocked to give to my son. How and where do I complete this process?? Unlock request process is outlined here ... View more

@XFI2 wrote: It’s my 2nd week with xfinity, didn’t really notice that LTE isn’t working as I’m on Wi-Fi at all times. Phone shows xfinify Mobile LTE, and able to call/text, but no internet access when on LTE. I called service support but their main system was down and were not able to help, so will call again tomorrow. OK, that would explain.  LTE has to be ON and functioning for the visual voicemail. ... View more

@Twokhz wrote: 1) Not courteous 2) My issue or request was seen as just another customer and eager to handle next waiting customer. 3) NOt able to understand technology. They don’t know what an Unlocked phone is. They keep asking me”whom did you unlock it from ?ATT or T mobile? I kept saying that I bought the phone unlocked, which they don’t seem to understand. 4) Rude behavior if conversation extends more that what they are expecting. 5) They don’t try to make an attempt to call somebody in technical department and ask what might be the problem, and giving a benefit of doubt. 6) At last, their response for, “we cant help anymore on this phone, let me know what else i can help with?” And sent me away.     I second your observation on all of those 6 points.   First Xfinity store I went (here at Atlanta) was a complete waste of time.  There is NO customer service, and nobody cares and obviously they dont have much clue about mobile phones and services.  Mind you, this was a flagship store, opened within the last one year!  I quickly exited as I was not comfortable dealing with this store.  I had to go to another store to make my transaction.  And this store was way better; better organized and courteous. Thank god for that!  Again most of the store reps dont have much experience or knowledge about mobile phones and their technology (#3) but they compensated by being courteous and honest!  And then the activation nightmare happened.  It took about 3+ hours to have the phone activated and working.  However the store rep were very patient, courteous, called tech support, spend hours with tech support and eager to resolve the issue.  I think the reps are not equipped/trained for selling mobile phone; probably more time and experience would help in future. ... View more

@XFI2 wrote: Hello, Recently, I switched to xfinity mobile and purchased 2 iPhone 8 pluse from xfinity, but the visual voicemail doesn’t work. LTE data is enabled for (voice & data). I can get voicemails by dialing 1 but I need iPhone virtual voicemail app to work. Anything I’m missing here to get it setup? I typically see this when cellular data is turned off.  But you are saying cellular data is turned ON.  So not sure.  Make sure cellular data is turned ON and if its ON, try to reboot and see if it works.  If nothing works,  Comcast  CS folks in this forum can help... ... View more

@jh15620 wrote: We just purchased a phone and new line for one of the kids this week. Decided to switch myself from Verizon to xfininty mobile. When i try to activate a second line its saying im not eligible. Anyone else have this issue or know a way around? We have xfinity for cable, internet and voice. All bills current and never been late. Any suggestions? Not sure if I can help but wondering how you are trying to activate the second line?  did you purchase the device at the store and then came home to activate (second line) or is it an online order? or how/where you are seeing that error message?   In my case I purchased both the devices at the store (at the same time) but had trouble activating both devices (in store) and spent a lots of time to activate but it was all in-store!! ... View more

@loks wrote: Hi, I have been trying to get unlock code for my LG X Charge mobile but unsuccessful so far. One time, customer care tells me that unlock code is not required and restart of the phone after couple of hours should unlock the phone and another time, they said that i will get an email from them with a form, which i need to fill and submit to get it unlocked. Its been two weeks since my last call and i never got any email. The device has been paid in full months ago, but i am still unable to use it with non-xfinity service. Can someone help? Make sure you follow the process outlined in this Xfinity webpage Typically below are the steps at a high level: 1.  Make sure you are eligible.  You can check the eligibility conditions in the above web page.  It typically includes paying off your phone,  waiting for the first bill payment, etc, etc. 2.  Once you are done with #1,  call or chat Xfinity mobile to request for an unlock.  If everything is good,  they would give you a ticket number 3.  Send an email to the unlock team as outlined in the above web page.   Hope this helps.   ... View more

@vds86 wrote: Has anyone noticed voice quality is subpar? It is okay from my side but many people are stating I sound robotic and distant (while driving)... I didn’t have an issue with at&t previously during the same drive (different iPhone though). I have noticed this occassionally and many dropped calls (mostly incoming and sometimes outgoing as well).  I came from Android, so its difficult to compare the voice/mic quality. ... View more

@stevehayes wrote: Also I have been trying to get it activated since 6/7/18  Thats way tooo long.  You would want to provide more details and the story behind why it remains not activated for almost three weeks so one of the comcast folks on this forum can provide assistance.   ... View more

@N_A_S wrote: XM Phone was purchased last week of January - Cash Card received first week of June. Thanks. Congratulations! hmm.. almost 4 1/2 months......thats way tooo long though but at least it came. ... View more

@FedUp33 wrote: The key point here is that Xfinity does support WiFi Calling, but not yet support WiFi Calling on iCloud-connected devices, Those are two different features. I am asking if it will support WiFi calling on iCloud connected devices in the future and when??? Sorry about that.  Didnt know those are two different things.  Good to know! ... View more

@WillsMom1 wrote: We have two new iPhone 7 phones through Xfinity mobile Having enjoyed Verizon service prior to switching to AT&T and finally Xfinity, we have never had an issue with cellular strength inside our home before. BOTH phones (identical and both brand new) only give 2 bars of cellular strength inside our home, worse, if we descend to the main floor of the home (street level), all calls are immediately dropped.   We've tried the airplane mode on/off advice to no avail. 2 bars of cellular strength period. ADVICE? Same situation for me as well.  I came from Verizon as well.  Even though I dont see a difference in the number of bars,  there is significant amount of missed call.  Most of my incoming calls fail almost immediately after I hit the answer button.  I tried all options (that I know of),  reboot,  airplane mode on/off;  I think the reboot works sometime but not sure.  I think there is fundamentally something wrong in the network quality through Xfinity.  Even though Xfinity share Verizon network,  from what I understand (from rumor mill),  Verizon de-prioritizes them (obviously their own post paid customers get first priority); Xfinity being a Verizon MVNO,  probably gets the least priority! Dont know if this is true or not. ... View more

@FedUp33 wrote: When will XFinity Mobile start supporting Wi-Fi Calling on supported iCloud-connected devices? I thought Wifi calling is already available on the iPhone devices!  It sure has a setting in my iPhone at least. ... View more

I too experience quite a few dropped calls on my iPhone 7+; mostly on incoming calls.  The other day, all of my incoming calls were straight going to the voicemail.  If it made through, it will ring but the moment I hit the answer button,  it will turn to "call/system failure".  I had to reboot the phone to make it to work (at least it wasnt going to the VM).  Even today the "system failure" happened for an incoming call.  But I was able to call back immediately.  So dont think this a network issue.  Something else is going on. ... View more

@machacream wrote: Looks like they did it this morning. Customer Service response has definitely improved, great job. What Xfinity Mobile need to work on is its policy now. Good to hear! Thanks for sharing.   As far as the process of unlock itself,  could you provide more details?  Like I believe you get an unlock code via email or via the CS,  then do what? do you have to enter them on the device (where?) or do you have to take it to the Apple store?  (never had to unlock before).  In a few days I will begin the process myself! ... View more

@648CHARLIE wrote: Is possible that Apple is paying xfinity a lot of money to keep android out? ha ha...good conspiracy theory but unlikely to be true.  May be Android comes with so many flavors as compared to IOS? ... View more

@Willhart wrote: I see a lot of posts where a customer representative helps people fix their visual voicemail. Mine isn’t working either and I just brought my phone over. Can someone whelp me. for visual voicemail to work, cellular data must be switched on.  Can you try that? ... View more

  @ComcastKenF wrote:   cmouly2, it looks like you may have an issue with perhaps your connected wifi since it is affecting other apps. Are you connecting at home when these issues happen? You may have signal issues with your modem.    KenF Thanks for the response.  I need to try and monitor this.  I do not know if this is related to the wifi at that time or if it is happening with other wifi connections.  I doubt it is related to the wifi becaue both incoming and outgoing calls were getting disconnected (both with cellular data switched off and switched on).  So not sure.  I need to try this in other environments for sure.  ... View more

I had several calls disconnected this morning.  Wifi calling is turned on, cellular data is turned off and wifi was connected and working.  I was wondering all day, what could have triggered this.  I had turned on cellular data, but still got the calls abruptly disconnected; went to airplane mode, came back, but the issue persisted.  I tried making calls via WhatsApp and that failed as well.  Not sure if this is same as the OP but worried now.  Never had this before when I was with Verizon.   ... View more