About cmouly2

@WKG wrote: Bummer, no options onle wireless caller, please fix! @WKG wrote: The Change was to change the caller ID for each phone to the names of the owner e. G. 4902 =Goodbody, W, 4903=Goodbody, K   If you can be more descriptive of the issue, it will be more helpful ; your one liners are difficult to decipher.  Which device/model are you using? What is the caller name set up on the device itself? What is the connected Xfinity account name in the mobile account that shows up when you login to your account on the web? Are you saying your account name on the Xfinity account shows up when you're making an outgoint call? ... View more

@KarenF1 wrote: My husband and I bought mobile phones in Novebmer, 2018.  While I was ordering them I had the person taking the order on speaker.  My husband and I remember being told  very clearly that we would be getting a gift card for $500 + $200 after we paid our bill on time for a few months (which we have done).   The gift cards have never arrived.     Where are our gift cards?      Were you able to check the rebate status via this website? - https://www.xfinityrewardcenter.com/status   Enter your Comcast cable bill account (not your Xfinity mobile account) on the right side of page and check the status.           ... View more

@omnipotenthzhuz wrote: I purchased an iPhone XR back in February 2019 and added a new line to Xifinity, and there was a promotion for $200 rebate.  I confirmed with the sale representative in the Xfinity store, and she said the reward will be sent out 2 months later. However, I received nothing in 4 months, so I called Xfinity but they said there is no reward at all.    I encountered the same issue before when switching to Xfinity internet service. Why Xfinity keep lying to fool customer? Rebate process is a long process.  You may want to check your status via this URL - https://www.xfinityrewardcenter.com/status In the above, enter your Comcast account number (not the xfinity mobile account) on the right side of the screen, to check where you are on your rebate journey.   ... View more

@mmccoll wrote: I recently upgraded devices at an xfinity store. I paid the balance on two iPhone 8’s (which I planned on giving to my kids) and signed up to lease two new phones. I was told by the associate that this would be no problem. I sent in an unlock request on the iPhone 8’s and it was denied because they need a month of billing to go by to prove that I own them. Mind you, I have receipts and xfinity has records of me owning the phones in their system. I went back to the store and was told there was nothing they could do. Can somebody help me get my phones unlocked? I’d greatly appreciate it! I do not think there is any other way other than submitting the unlock request after your first month bill.  Just wait until the bill,  pay whatever is due on the bill and then submit the unlock request following the steps identified in this article - https://www.xfinity.com/support/articles/unlock-mobile-device ... View more

@pablomeza wrote: Recently, I changed to Unlimited. All was fine until the actual data usage. The speeds are horrible compared to actual Verizon speeds (I am under the 20 GB cap). I get 1 mpbs download when a person with Verizon gets 40 mpbs. Keep in mind that this was tested in the same place at the same time. What's up with that?   For unlimited plans, the speeds are restricted after 20GB of use.   This is what is stated in the unlimited data plan pricing terms - After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload.   ... View more

@marvywalnish wrote: It's a scam...it's been 20 weeks for me and they can't tell me if or when I will be getting mine...look around, many people are having this problem And many people are getting their gift cards as well (so its not a scam).  And you would have to provide more details if you are going to claim it as a scam! ... View more

@riley181 wrote: Hi, I have an iPhone XS Max that was purchased unlocked from Apple. I have the esim feature activated from T Mobile and I am using Xfinity Mobile as a secondary line in the physical sim slot. I have the T mobile line set as the primary line and the data line. The Xfinity Mobile service works as expected if I have the Enable LTE option turned Off. If I enable LTE voice and data, the service becomes intermitent and sometime looses service. I would like to be able to leave the Enable LTE On for Voice and Data. I have already tried resetting network settings, restarting the phone and also putting it in airplane mode. Also there are no profiles installed. I am running iOS 12.1.4.   Thanks, As far as I know,  the dual sim support in iPhone is restricted to the type of carrier used for both sim; this means both the sim carrier should be either GSM or CDMA and they cannot be a mix and match.   Refer the Apple support page on this topic - https://support.apple.com/en-us/HT209044   To use two different carriers, your iPhone must be  unlocked . Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information.  If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature. Also I thought Xfinity Mobile hasn't officially started supporting the dual sim yet in their network/devices.  Have they started the dual sim support? ... View more

@Blackwater0144 wrote: Signed up to Xfinity mobile for myself and my wife .   Purchased 2 new phones and were promised 2 , $200. visa gift cards ,one for each phone .    Going on 3 months and No one can seem to help me ...   .   The gift cards were a huge selling point for me to switch to Xfinity .. Not very happy about being lied to for the purpose of making a sale ... Pretty sure it's illegal too ... whats my next step. It typically takes 16-18 weeks from activation to receive the gift cards on hand.  Were you able to check the status of your gift card via this website - https://xfinityrewardcenter.com/status ? be sure to enter your Comcast cable account number (not the Xfinity mobile account) on the right side of the website to check the status.   Hope this helps. ... View more

@Jwampler67 wrote: I have called and told them on MULIPLE occasions that I never received this card they speak of. What do I do?! Promotional gift card takes 16-18 weeks from the date of activation to arrive . You can check the status of your promotional gift card in this  website  ; while on this page,  make sure to enter your Comcast cable tv account number (not xfinity mobile account) on the right side of the page and click search to see the status.  Hope this helps! ... View more

@Bfhammer wrote: Back in sept I preordered a iPhone XS Max solely for the dual sim and the 300 Visa card. The phone was late by a month and a half. I attempted to setup the phone and it wouldn’t connect. I contacted Xfinity who stated the IME number wasn’t even in the system. Submitted a ticket, no call back. I then contacted them again and despite being told when I ordered the phone that it could be used for the dual sim Xfinity doesn’t support it. So the phone is useless as my 8plus was only 4 months old and I didn’t need to upgraded it. Another ticket submitted. Another no call back by anyone. Now it’s been 3 of these pretend tickets and I’ve yet to hear back from anyone. Xfinity is a joke for customer service. I have a $1500 paperweight The Dual Sim was supposed to be supported only from iOS version 12.1 .  Even though the phone was released in September,  I believe the iOS update happened only in November.   However it is way past November now!  Do we know if xfinity supports the dual sim? has anyone successfully activated and using a dual sim from xfinity mobile (quick search in the forum doesnt indicate so)? per this post from Comcast support team, eSIM is not supported (link here); per Apple website, only the big three support eSIM (Verizon, AT&T and T-Mobile).  If xfinity doesnt support eSIM, I think your only option would be to get it unlocked and move elsewhere or sell it via Swappa or elsewhere ... View more

@Ann-M-T wrote: I switched from Verizon to Xfinity Mobile during $200. For new line promo. I understand you have to have phone & and number for 3 mo's without fail of paying monthly bill to get $200. I went back into store at 3 months and they said yes, all is good, should be seeing it soon. I opened another phone line, having bought BOTH new phones, Iphone & a Samsung 9+, in store. I finally called Xfinity Mibile, not having received $200. Card, they said it takes 12 weeks after the 3 month fulfillment. Called some months after that, said "yes I see it and you should receive on Dec 22, 2018". This is Feb. 2019, still waiting. I called, talked to them again today. Turns out after all the conversations I have had, and the in store people who flat out lied apparently, as well as everyone I talked to on phone, you only get the $200 card IF you utilize your phone # from previous company. WHAT? Not one person said that, each time I went into the store. So since I paid near $1800 for new phones with Xfinity phone numbers, I do not have the $200 reward coming. She said it is in the "fine print on-line", which apparently nobody in the store, selling me equipment & numbers with promises of $200. Reward card, seems to share that information. So XFINITY Mobile is apparently the same joke VERIZON is. So I guess I can pay off my phones & move to another company. Been jerked around for a year!! It takes a long time for the gift card to arrive (about 16-18 weeks from date of activation).  The promotion does say that actually.  Three months afte activation to start the process and balance to dispatch and actually receive the card in hand.  Understand Its a long wait but we do receive if there arent any complications (I activated in the first week of May and got the card in first week of September last year).  You can check the status of your promotional gift card in this website ; while on this page,  make sure to enter your Comcast cable tv account number (not xfinity mobile account) on the right side of the page and click search to see the status.   Thanks ... View more

@John1455 wrote: I too am having this call failed problem. It happens when I am home with strong WiFi and 4 bars. As soon as I answer a call the call drops and a "call failed" message appears on my iPhone 7. I did every conceivable procedure to no avail. I was advised to get a new sim by one rep when I called and when I went to the store, the rep there told me a new sim was not solving the problem. I replaced my sim anyway and the first call I received after the sim replacement, was a called failed. So much for that as a possible solution.   I have done a factory restore (complet wipe of the iPhone), reset network settings, reset all settings, you name it, I had done it. Make sure Wi-fi calling is set to off.  I had this issue before when I turned on Wi-fi calling but after turning off the Wi-fi calling feature, I'm not seeing those failed calls anymore. ... View more

@johnsbaker wrote: We were hesitant to switch or mobile carrier, but ended up taking a chance and porting two BYO iPhones (6S) to Xfinity. We've had great service locally and everywhere we've traveled in the US,  good technical support, terrific rates, and even got a prepaid Visa debit card as a promotional reward for joining!   There will often be more negative reviews on forums, because satisfied users are not motivated to find someplace to complain. For those on the fence, we give the Xfinity Mobile two big Thumbs Up! I concur and thanks for posting a positive review.  Big thumbs from my side as well.  Every carrier has issues; as long as they strive to resolve them, I'm fine.  I moved from Verizon to XM; since XM works on Verizon network I do not see any difference though except the lower cost and a new device.  Not to mention the free  visa gift cards!  ... View more

I have noticed few times similar issue of not able to connect to XFINITY WiFi (it asks for user id and password or will say not able to connect).  I didnt think this was an issue and would simply connect to the xfiniftywifi.  Didnt bother about this much but remember having such issues few times.  I dont know if this is happening consistently.  I'm using iPhone and on iOS 11 (havent upgraded to iOS 12 yet).  I will monitor it further on a regular basis and report back. ... View more

@ribbitribbit wrote: I have an iPhone 8 that I bought from xfinity a year ago.  I've actually had a pretty good experience with Xfinity Mobile, truth be told.   Suppose I buy a new, unlocked iPhone.  Let's assume it's a "Verizon" model and it supports CDMA as well as LTE.  Now, I know I can BYOD that now to Xfinity Mobile, but that seems to require a visit to a store and generally sounds like a pain.   Can I just pop the SIM out of my current iPhone 8 and plop it into a new iPhone?  I suspect it will probably work.  Based on what I've read on this forum, the biggest concern is around things like Personal Hotspot and Visual Voicemail, but even those are likely to work since it's just iPhone to iPhone and not Android to iPhone.   If I do that, should I/do I need to let xfinity know about it?  I guess when I log in to my account on the website right now, it shows the model and IMEI for my phone.  Can they/will they update that information if I tell them about the new phone?  Can it be done via chat or over the phone?  I'm fairly certain it can be done if I go into a store, but trying to avoid losing a few hours there for no good reason. I believe it should work.  There is no reason not to work.  As regards informing XM, it is better to do because they assign the IMEI to your account.  When you switch the SIM card and switch on the phone, it should technically update the IMEI to your account.  But if it didnt (you can see the IMEI nunber under devices),  better to chat with them.  It will also help, if you give away/sell your old device to someone else.  I have had better experience with chat than at the store, so I would first check the website,  after couple of days of switching the phone, then chat and if nothing else works,  visit the store.  ... View more

@dawne_best wrote: Good afternoon I am looking to switch to Xfinity Mobile could you  help me with that ?  My suggestion would be to get to a nearby Xfinity store, if you have one.  It will be lot better and more helpful to visit a Xfinity store as they can help you with devices,  porting your current number, various plans, activation, byod, etc.  You can try ordering online,  but I wouldnt recommend that unless you have no Xfinity store nearby.  You can check out their website and if you have any questions, you can post over here.  Good Luck! ... View more

@chuszy wrote: Thanks that's exactly what we did but, why an agent on the phone could not explain the procedure, I do not know. But after 14 days we finally got it unlocked.  I just chalk it up to Xfinity horrible customer service, although all phone agents were nice they did not have clue how the process works. In the end we ended submitting all informatinon twice and finally got it done. I my self was Happy with Xfinity but it was my daughter who wanted to change companies with her phone.  Great! good to hear.  I agree,  the CS should have been able to explain and walk you through the process.  There is no excuse for that!  Guess I got lucky with the first CS I got via the online chat.  She was able to explain all the steps and provided the template for sending that email;  it was easier to just fill it out with all the requested information and send.     ... View more

@chuszy wrote: I am still trying to have xfinity unlock my daughters iphone. it wqs fully paid weeks ago. And no one at xfinity customer service has been able to help. it si always same answer it has to go to tier two but you aren't allowed to speak to tier two according to the comcast agents. Can somebody help its been at least twelve days. You can submit an unlock request by following the steps identified here;  To get the unlock ticket number mentioned in the link,  you have to call XM CS or chat with a CS (there is a link to "Chat with an Agent" at the bottom of that page).  Make sure to get the ticket number and send that email as explained in the above page (with all details).  Without that email going out,  the unlock will not happen because its a two-step process with two different teams altogether.  Before that, make sure to validate you are eligible (there is a link to that in the above referenced URL).  Since you have paid off the device, I'm assuming you are good to go.  The process is simple and straight forward for me when I tried about a month ago.  It took hardly two days for me to get it unlocked.  For iPhones, the unlock process is simple, you dont have to enter any codes, etc.  Try the above and post your updates here so someone can help. ... View more

@gderf wrote: Your situation will probably turn out like so many others who have had this problem and posted about it here.   Getting the unlock code is not enough. It seems you will also need what is called the unfreeze code.  hmm.. interesting.  So what does an unlock code do then? and whats the difference between the two? I'm assuming both these apply only to Android devices. ... View more

Please also check this thread - https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232   I may be wrong in my post.  Reading through the above thread, it appears this is an ongoing issue with WiFi calling. ... View more

@Seannydeez13 wrote: I have been with xfinity mobile since it rolled out in my area and have never had problems until starting about a month ago. When people call me, regardless if I am in an area with wifi or cellular, I will go to answer and will get "call failed." I can call people back with no problems. As I mentioned this happens at home where I have very strong wifi and when driving in my car where there is no wifi.    I have reset my phone and nothing changed. It seemed to happen with the last carrier update. I constantly check for a new update but there hasn't been one. I want to stay with xfinity, but I'll be forced to switch back if this can be fixed. A simple google search shows that this isn't an isolated issue either. Please make this a priority before you lose customers! I had similar issues when I first signed up for Xfinity Mobile about couple of months ago but the "call failed" thing has reduced now.  In the initial few weeks, it was horrible.  I activated/deactivated/activated cellular data, rebooted it few times.  Not sure what was causing or ot what fixed it (partially or fully) but the call failure on incoming has reduced a lot now.  Verizon/Xfinity Mobile coverage at my work location is poor (one bar to no bar most of the times);  so not exactly sure what was causing it though but has reduced significantly over the last month.  If in case you havent enabled the "cellular data", try to enable them and keep it ON always (do not turn it off;  for controlling data usage,  go to cellular data and disable apps you do not want to use cellular data).  I think Verizon network does not like non-4G LTE type of set up; so always have the cellular data enabled (for both data and voice) - connected to WiFi or no WiFi, always have the cellular data enabled.    ... View more

@kakao wrote: I'm going to travel to Asia... and I want to use my XM iphone using foreign sim cards while I'm traveling over some conturies...  (I do not want to use XM international romaing serivce since it's expensive.. ) I could find some info about domestic unlock policy.... no interntional unlock procedures.   Please help me ASAP... Thanks      If you are eligible to unlock, you could call XFinity mobile and request to unlock and follow the process.  If everything works well, the unlock process shouldnt take long, particularly with iPhone.   ... View more

Not sure whats happening.  You may want to check your browser or DNS settings.  I never had problem in accessing Xfinity mobile site, my account or billing details.  You can also check your usage and bill details via the Xfinity mobile app. ... View more

@loks wrote: Hi, I have been trying to get unlock code for my LG X Charge mobile but unsuccessful so far. One time, customer care tells me that unlock code is not required and restart of the phone after couple of hours should unlock the phone and another time, they said that i will get an email from them with a form, which i need to fill and submit to get it unlocked. Its been two weeks since my last call and i never got any email. The device has been paid in full months ago, but i am still unable to use it with non-xfinity service. Can someone help? Make sure you follow the process outlined in this Xfinity webpage Typically below are the steps at a high level: 1.  Make sure you are eligible.  You can check the eligibility conditions in the above web page.  It typically includes paying off your phone,  waiting for the first bill payment, etc, etc. 2.  Once you are done with #1,  call or chat Xfinity mobile to request for an unlock.  If everything is good,  they would give you a ticket number 3.  Send an email to the unlock team as outlined in the above web page.   Hope this helps.   ... View more

@648CHARLIE wrote: Is possible that Apple is paying xfinity a lot of money to keep android out? ha ha...good conspiracy theory but unlikely to be true.  May be Android comes with so many flavors as compared to IOS? ... View more

@Willhart wrote: I see a lot of posts where a customer representative helps people fix their visual voicemail. Mine isn’t working either and I just brought my phone over. Can someone whelp me. for visual voicemail to work, cellular data must be switched on.  Can you try that? ... View more

  @DCon1 wrote: I have been unable to get visual voicemail to work on my new iphone 7 ( bought from xfinity mobile). When i go to voicemail icon under the phone app the only option i get is "Call Voicemail".    I've been on the phone with tech and in the xfinity for what feels like my whole life. It's insane. This has been a months long disaster.   There's another thread that had the exact same problem that was solved. http://forums.xfinity.com/t5/Xfinity-Mobile/Iphone-X-visual-voicemail/m-p/3027492 Please help!   Can you check by turning on the Cellular Data? for visual voicemail, you will need the cellular data to be active (wifi is not enough).  Go to settings > cellular > turn the toggle switch to on and then check the voicemail section.  If its still not working,  you can ping one of the comcast guys who post here regularly.     ... View more

  @Helen100 wrote: Hi Cmouly2   Thanks for your very detailed information, but I guess my situation is a bit different. I did see 'carrier update' once after turning on my phone for the first time connected to WIFI, and I let it finish. However, when I check my google voice account, the number is still there, unlocked and waiting for porting to the gaining carrier.   Searching this forum brought up a very recent post from just 3 weeks ago, which seems very similar to my issue https://forums.xfinity.com/t5/Xfinity-Mobile/Porting-phone-number-from-Google-Voice-to-Xfinity-mobile/m-p/3082001   Seems I need some help from XM representatives.   Thanks Helen100     Thanks for the response.  Looks like the Google Voice number porting process takes a long time.   ... View more

Hello Helen100, I had a similar issue when activating the phone. Not exactly the same issue as yours but somewhat similar.  I bought and activated at the store (last week) and ported my Verizon number as well.  The issue is when phone booted up after the activation was complete,  I was still seeing "Verizon 4G LTE" (or Verizon Wireless) at the top left corner of the iPhone.  I was able to make phone calls but Data wasnt working.  For the phone to work,  it has to display "Xfinity Mobile" at the top.  What Xfinity mobile does during activation is that it pushes a network settings update over the air, this resets the carrier, network settings, data settings, etc on phone to the desired Xfinity mobile settings.  Looks like this step didnt happen in your case.  This didnt happen for me as well and It took about 3+ hours at the store to get this to work.  The problem as I understood is that for the network settings push to happen, 1. the iPhone must be on its latest version/patch - my device was missing a patch update and 2. for all these to happen, the device must be connected to a working internet connection - since the CS was setting this on the cellular connection (where data wasnt working), we got into a loop and no one was able to figure this out.  After about three hours at the store, they figured this out and was able to set up one phone (I bought two).  It was too late and I wasnt willing to stay any longer, so I took home the other inactive device and followed the below steps, connected to the wifi first, updated the iOS, and automatically the "network" update push from Xfinity came about.  This fixed the phone correctly and completed the activation.   So if you are on an iPhone, do the below (I posted this on another thread):   1. Completely erase the phone (mine was new, so nothing to lose here) 2. Boot up and set up as new. When navigating through the device set up, I skipped through most - touch id, passcode, iCloud, blah blah...(all these can be set up later)  and while setting it up, connect to the home Wifi.   Do not choose the cellular connection for set up. 3. After the set up is complete, went to settings, checked for software update and updated to the latest IOS version (this is important for th e Xfinity settings "update" in step 5) 4. Reboot the device. Up until this time the network on the top left corner of the phone was showing "Verizon LTE". This is incorrect. It should show Xfinity Mobile; otherwise the phone wouldnt work (you may be able to make a call but data will not work) 5. When the phone started up, there was a pop-up to "update"; this I believe is the key. This updates the network/carrier settings to change from Verizon to Xfinity Mobile. This step is the critical part. Until you see this "update" the phone wont work. For this "update" to pop-up, the phone must be connected to a working internet/wifi.  6. Once the "update" was complete, reboot the device. You should see "Xfinity Mobile" on the top left from now. This should complete the activation and the phone is ready to go.   Try this out and post here.  It may work or may not but its worth a shot.   Hope this helps   ... View more

It appears Verizon Meesage+ app is available for both Verizon and non-Verizon customers.  I was able to install it but when I open,  I get a pop-up saying something to the effect of "my device is disconnected from the Integrated message server and click OK to wipe clean to reconnect again" ;  I didnt understand much of it and wouldnt want to wipe anything clean,  I closed the app.  I didnt port over the Verizon messages history from my old device to the new, and so didnt want that to be wiped clean in the old device. So I exited the app. ... View more

Hello AtlantaRob, hope your issue has been resolved. If not, would you be able to provide details of the issues you are facing while activating the device? I had activating issues when I bought my device last week (@ the Marietta store). It took about 3 hours to get the activation resolved. Not sure if you are facing the same issue. I bought two devices at the store but could not activate for hours. After about three hours of struggle the store rep was able to activate one of the device. I activated the other device myself at home. Here is the process I followed to activate: 1. Completely erase the phone (mine was new, so nothing to lose here) 2. Boot up and set up as new. When navigating through the device set up, I skipped through most - touch id, passcode, iCloud, blah blah... and while setting it up, I set it up first under Wifi (home wifi) 3. After the set up is complete, went to settings, checked for software update and updated to the latest IOS version (this is important for th e Xfinity settings "update" in step 5) 4. Reboot the device. Up until this time the network on the top left corner of the phone was showing "Verizon LTE". This is incorrect. It show Xfinity Mobile; otherwise the phone wouldnt work (you may be able to make a call but data will not work) 5. When the phone started up, there was a pop-up to "update"; this I believe is the key. This updates the network/carrier settings to change from Verizon to Xfinity Mobile. This step is the critical part. Until you see this "update" the phone wont work. For this "update" to pop-up, the phone must be connected to a working internet/wifi. When the store rep was doing it, he missed the iOS update (step#3) and the connection to a local wifi, so the network update push from Xfinity didnt happen (probably because of lack of internet connection and because of iOS was missing an update). Also in step 2, he didnt connect to a wifi for a functioning internet connection, so the iOS update didnt happen as well 6. Once the "update" was complete, reboot the device. You should see "Xfinity Mobile" on the top left from now. This should complete the activation and the phone is ready to go.   Hope this helps. ... View more