About cmouly2

@John1455 wrote: I too am having this call failed problem. It happens when I am home with strong WiFi and 4 bars. As soon as I answer a call the call drops and a "call failed" message appears on my iPhone 7. I did every conceivable procedure to no avail. I was advised to get a new sim by one rep when I called and when I went to the store, the rep there told me a new sim was not solving the problem. I replaced my sim anyway and the first call I received after the sim replacement, was a called failed. So much for that as a possible solution.   I have done a factory restore (complet wipe of the iPhone), reset network settings, reset all settings, you name it, I had done it. Make sure Wi-fi calling is set to off.  I had this issue before when I turned on Wi-fi calling but after turning off the Wi-fi calling feature, I'm not seeing those failed calls anymore. ... View more

@SteedStang2 wrote: I was promised and lied into joining xfinity mobile with the promise after 4 months of auto payments received i would receive a 200.00 prepaid visa card and with christmas around the corner be VERY HElPFUL been to the reward zone status doesnt even show me in there!!! My mother was gonna join when you had your 300 prepaid card with new iphone and told her not to because you guys fed me lies and broken promises!!! When checking the reward status,  are you using your Comcast account number to check the status? also please PM one of the Comcast folks in this forum regarding your prepaid visa card. ... View more

@johnsbaker wrote: We were hesitant to switch or mobile carrier, but ended up taking a chance and porting two BYO iPhones (6S) to Xfinity. We've had great service locally and everywhere we've traveled in the US,  good technical support, terrific rates, and even got a prepaid Visa debit card as a promotional reward for joining!   There will often be more negative reviews on forums, because satisfied users are not motivated to find someplace to complain. For those on the fence, we give the Xfinity Mobile two big Thumbs Up! I concur and thanks for posting a positive review.  Big thumbs from my side as well.  Every carrier has issues; as long as they strive to resolve them, I'm fine.  I moved from Verizon to XM; since XM works on Verizon network I do not see any difference though except the lower cost and a new device.  Not to mention the free  visa gift cards!  ... View more

@mrfirmware wrote: Hi, I'm not sure where "over here" is. Search for user names starting with Comcast (like for e.g. ComcastPhil) in this forum - they are official Comcast employees who provide support. There are several of them in this Xfinity Mobile forum. ... View more

@rogerlwoods2007 wrote: What are you talking about? This makes no sense. Will Xfinity support eSim or not? Saying Xfinity Mobile will support eSim with a physical Xfinity Sim doesn't make sense. An eSim is electronic/digital not physical. Just note that Apple has to first support eSIM before XM can support eSIM.  Apple just released (yesterday, 10/30) the software update to enable eSIM.  eSIM is supported from iOS 12.1    "eSIM will be available later this year through a software update. Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT209044."   ... View more

You can rather PM a Comcast CS rep.  That might speed up! ... View more

To my knowledge, Verizon phones are not locked.  Looks like the issue may be something else.  Did they even try out the phone with a Xfinity Mobile SIM card?  I would suggest to give it a try with XM SIM to confirm what they are saying is correct. ... View more

@mrfirmware wrote: Thanks for the idea. I don't think I want to go through all that. I guess I was hoping some kind Xfinity Mobile person would read this thread and offer to help. Unlike their tech support or in-store personel.  You may want to ping/PM one of the Comcast reps over here and check if they can help in your situation.   ... View more

I have noticed few times similar issue of not able to connect to XFINITY WiFi (it asks for user id and password or will say not able to connect).  I didnt think this was an issue and would simply connect to the xfiniftywifi.  Didnt bother about this much but remember having such issues few times.  I dont know if this is happening consistently.  I'm using iPhone and on iOS 11 (havent upgraded to iOS 12 yet).  I will monitor it further on a regular basis and report back. ... View more

@ribbitribbit wrote: I have an iPhone 8 that I bought from xfinity a year ago.  I've actually had a pretty good experience with Xfinity Mobile, truth be told.   Suppose I buy a new, unlocked iPhone.  Let's assume it's a "Verizon" model and it supports CDMA as well as LTE.  Now, I know I can BYOD that now to Xfinity Mobile, but that seems to require a visit to a store and generally sounds like a pain.   Can I just pop the SIM out of my current iPhone 8 and plop it into a new iPhone?  I suspect it will probably work.  Based on what I've read on this forum, the biggest concern is around things like Personal Hotspot and Visual Voicemail, but even those are likely to work since it's just iPhone to iPhone and not Android to iPhone.   If I do that, should I/do I need to let xfinity know about it?  I guess when I log in to my account on the website right now, it shows the model and IMEI for my phone.  Can they/will they update that information if I tell them about the new phone?  Can it be done via chat or over the phone?  I'm fairly certain it can be done if I go into a store, but trying to avoid losing a few hours there for no good reason. I believe it should work.  There is no reason not to work.  As regards informing XM, it is better to do because they assign the IMEI to your account.  When you switch the SIM card and switch on the phone, it should technically update the IMEI to your account.  But if it didnt (you can see the IMEI nunber under devices),  better to chat with them.  It will also help, if you give away/sell your old device to someone else.  I have had better experience with chat than at the store, so I would first check the website,  after couple of days of switching the phone, then chat and if nothing else works,  visit the store.  ... View more

Note that eSIM is the future.  If the eSIM is successful in the new iPhones,  Apple will most likely ditch the physical SIM tray altogether, probably in the next iPhone iteration (iPhone 11 or 12).  Apple will be more than happy to ditch that SIM tray and utilize that space for something else (may be a microSD slot?).  XM and all other MVNOs would have no other choice but to support them in the long run.  Again, these are all speculations... ... View more

@shortwave8669 wrote: I'm having problems getting my Xfinity Mobile phone unlocked.   I sent the email to Xfinity with all the requested info. Xfinity Mobile replied back with an unlock code. But the code does not work. I then started the process for a 2nd time and was sent the same unlock code which I entered into my XM phone and that process failed. The process with the unlock code failed with a non XM SIM installed and also failed with the XM SIM installed.   Each time I contact XM support they suggest maybe the unfreeze code will work but simply give me the same unlock code to try again.   I think I need an unfreeze code but no one at XM has been able to find an unfreeze code for my phone.   HELP! Your best bet would be to reach out to one of the Comcast Reps over here to get an unfreeze code.  I think there are plenty of threads here regarding Unfreeze code. ... View more

@Ker06v wrote: Thank you for the link. It says no record shown and lists the same number I’ve called 4x. I wish I had considered Comcast’s customer service before I switched! I will likely be paying the early cancelation fee and going back to At&t or Verizon. This is ridiculous. Did you try with your Comcast cable account  number? if not,  check out the status in that URL provided above using your Comcast cable account number on the right side of your screen.  For some reason, the rewards is tied up with your Comcast cable account.   ... View more

@jizor2209 wrote: Hello   I am thinking about purchasing a new iPhone X from Apple.com that is unlocked.      "Buy without a carrier" https://www.apple.com/shop/buy-iphone/iphone-x#00   Will this unlock iPhone work with Xfinity Mobile?  I am seeing a lot of forum posts of people buying XM iPhones and having trouble getting the phones unlocked.       Also,  if you buy the iPhone from Apple as unlocked and as "Buy without a carrier",  Xfinity Mobile (or any other carrier) will not "lock" your device.  Locking is permitted only when you purchase the device from the carrier itself.  I dont have any documentation to prove this but I believe the Comcast support folks over here can confirm this. ... View more

@antman023 wrote: Decided to reach out to comcast myself to see how the upgrade would work. Purchased an iPhone 8 Plus last year and since it is now halfway paid off I wanted to upgrade to new iPhone and preorder tomorrow. Comcast, in their same way of botching an iphone launch like last year did it again.....two reps...two different answers...   First rep told me that I would be able to pre-order, however I would have to do it as a new phone purchase then either send my old phone in or bring it to a store and remaining balance would be waived. After hearing conflicting information was being given out I called and got a totally different response; that you can not preorder and have to wait to make your upgrade in-store once available. Way to go Comcast. Screwing over your loyal customers as always. Another Xfinity iPhone launch fiasco coming soon.   ****SEE ATTACHED PHOTO**** remaining balance would be waived Cool,  thats a great offer! I thought you can only return and waive the balance in DPP only on a phone LEASE purchase (which Xfinity doesnt do; I believe only Sprint does this type of lease)...interesting.. ... View more

Yes I agree, like others have said over here,  there are no unlock codes for iPhones.  I only got an email stating that my device has been unlocked and follow Apple's recommendation of device reset, and try with a new SIM card.  I tested with another carrier SIM card and it appeared to work fine.  And yes, definitely you should get an email from XM that your device has been unlocked with a link to Apple website for next steps. ... View more

@dawne_best wrote: Good afternoon I am looking to switch to Xfinity Mobile could you  help me with that ?  My suggestion would be to get to a nearby Xfinity store, if you have one.  It will be lot better and more helpful to visit a Xfinity store as they can help you with devices,  porting your current number, various plans, activation, byod, etc.  You can try ordering online,  but I wouldnt recommend that unless you have no Xfinity store nearby.  You can check out their website and if you have any questions, you can post over here.  Good Luck! ... View more

@jizor2209 wrote: I forgot about the $300 deal.  If I buy through Xfinity, what is the least hassle way to get the phone unlocked?  I will purchase the phone outright. Though the unlock process itself for iPhones is easy, note that you have to wait for 45 days (until after the first bill is paid off) to request for unlock.   After that it takes hardly couple of days to get it unlocked. ... View more

@Yuliisai wrote: I was supposed to receive a rebate and have not yet to receive it and I called customer service and they just give me the run around You can check your status by typing in your Xfinity/Comcast cable account number in the below URL: https://www.xfinityrewardcenter.com/status   It takes about 4 months approximately to receive the card. ... View more

@mmmm4 wrote: There is no status listed for two $200 prepaid cards for purchases of 2 new iPhones-- purchases and activation was in mid-June. When checking for the status in rewardscenter,  make sure to use your Xfinity cable account number on the right hand side of the screen (dont use your Xfinity mobile account).  It should show up the status.  I activated in early May and just received the prepaid card.  It was showing the status all along since after the few weeks. ... View more

@chuszy wrote: Thanks that's exactly what we did but, why an agent on the phone could not explain the procedure, I do not know. But after 14 days we finally got it unlocked.  I just chalk it up to Xfinity horrible customer service, although all phone agents were nice they did not have clue how the process works. In the end we ended submitting all informatinon twice and finally got it done. I my self was Happy with Xfinity but it was my daughter who wanted to change companies with her phone.  Great! good to hear.  I agree,  the CS should have been able to explain and walk you through the process.  There is no excuse for that!  Guess I got lucky with the first CS I got via the online chat.  She was able to explain all the steps and provided the template for sending that email;  it was easier to just fill it out with all the requested information and send.     ... View more

@chuszy wrote: I am still trying to have xfinity unlock my daughters iphone. it wqs fully paid weeks ago. And no one at xfinity customer service has been able to help. it si always same answer it has to go to tier two but you aren't allowed to speak to tier two according to the comcast agents. Can somebody help its been at least twelve days. You can submit an unlock request by following the steps identified here;  To get the unlock ticket number mentioned in the link,  you have to call XM CS or chat with a CS (there is a link to "Chat with an Agent" at the bottom of that page).  Make sure to get the ticket number and send that email as explained in the above page (with all details).  Without that email going out,  the unlock will not happen because its a two-step process with two different teams altogether.  Before that, make sure to validate you are eligible (there is a link to that in the above referenced URL).  Since you have paid off the device, I'm assuming you are good to go.  The process is simple and straight forward for me when I tried about a month ago.  It took hardly two days for me to get it unlocked.  For iPhones, the unlock process is simple, you dont have to enter any codes, etc.  Try the above and post your updates here so someone can help. ... View more

@Elena22 wrote: We received our phones 8/29 and started the port/activation process. Since then we've confirmed with TMobile AND Xfinity that the port was successful, but our activation is still pending. When we call, the representatives say Comcast just needs to activate our phones and it should be done in "2-3 hours" but it doesn't happen. Because the port was successful, our lines have been off the TMobile network now for 2 days.   Has this happened to anyone else porting from TMobile? Were you eventually able to activate your phones?  Thanks! If the port is successful,  I dont understand why Comcast has to activate your phones?  do you have the devices with you? and do you have the Xfinity Mobile SIM card? if yes, can you not just insert SIM card and get it activated? I bought my device and ported in-store, so may be I'm missing something here but even at the store, all the store rep did was just plop the SIM card into the device and booted.  (It didnt work initially though but thats a different discussion altogether).  May be they have to do something to map the SIM card number to the ported phone number. Not sure.   May be you can walk into a nearby XM store but I'm guessing you would have done that already if there was any nearby.     If you dont get any response,  you can PM one of the Comcast reps over here (their name starts with "Comcastxxx") and take their help. ... View more

@WeakSauceXM wrote: Moved two iPhone 7s from Verizon to Xfinity last week. Everything was great then yesterday my phone stopped connecting to the cellular network intermittently. This morning, happened again. My wife’s phone has not experienced any problems. After having spent half the morning with tech-support via chat, I ended up just just going to the store because tech-support was unable to assist. Store gave me a new SIM card - didn't work. Phone has up to date iOS and carrier settings. No updates available for either. I’ve reset network settings a few dozen times on my own, and probably as many times at the request of tech-support. Doesn’t help. I’ve searched the Internet and see some users finding success with a “Settings-General-Profile” fix, however I have no profiles for which to delete. Doesn’t help. Speaking of not helping, Xfinity has given me a ticket number from tech-support (store called tech-support for me - because my phone doesn’t work and I cannot call myself) and let me know this has been escalated to a “Level 2” and should be fixed within three business days. I was talking to the store rep and it seems that since today is Friday and Monday is Labor Day, I’m potentially looking at end of day next WEDNESDAY?! without any unforeseen complications. I understand Comcast is new to this space, but I feel it’s unreasonable to expect a customer to patiently wait three business days without a cellular connection. Bottom line, I’ve never been to a Verizon store and walked out without a working device. I fooled myself into thinking this was Verizon. If my relationship with Comcast’s Xfinity Mobile is to continue, I should recalibrate my expectations. Am off base here? Also, I’ve attached some screenshots from this morning when I was resetting settings. It’s curious that for a split second, I showed to be connected to Verizon Wireless between “Searching” and “No Network”. If only... Interesting that it is showing "Verizon Wireless" which indicates something is wrong in the network settings.  I had somewhat similar issue when initially setting up/activating my device.   This was at the XM store, even with the device bought (iP7+) in-store, right there (I ported from Verizon).  The store rep struggled a lot to get it to work.  It took about 3+ hours to finally get it to work (for one device; I took the other device and activated at home).  He changed several SIM cards,  tried tech support for hours w/o success.   The way I understood the issue was like this -  once the device switches on,  XM does a push for network updates (a pop-up will come with network "updates" or something similar).  If this update is successful, everything works fine.  What was happening was,  the device, out of the box was missing the latest iOS updates (and so no XM push or update), and during activation, the rep was choosing cellular network but since w/o proper network settings, LTE wasnt working,  no updates.  This was going in a circle.  After the activation was done using a working WiFi (I did this at home for the second device);  went to the settings and checked for system updates,  got the iOS updates.  After successful iOS push, when the device restarted, XM settings update popped up; once this was successful,  the device started picking up the "Xfinity Mobile" at the top.   You should always see "Xfinity Mobile" at the top (or Xfinity Mobile LTE).  Otherwise something is wrong on the network side.  Since you have done all updates, and it appears to have worked initially, not sure what caused it to go off.  This appears to be much more nuanced and complicated.  If you have not done this already,  you can do a factory reset (after taking a full backup) and try a fresh activation.  Do you know if your account got ported successfully (may be you can call Verizon and confirm)?  When it worked successully during the initial days,  do you remember if it showed "Xfinity Mobile LTE" on the top left corner?  asking because wondering if the number ever got ported successfully to XM or was it working intermittently with Verizon network?? wild guess but worth asking! ... View more

@marisol96 wrote: I originally submitted an unlock request for my iPhone X on August 6th and have had no communication from email or phone (even checked my junk mail and Comcast email) and never received anything. I called 3 times and was told the request wasn't submittet properly through their system and again was told it would take 72 hours to be unlock and still didn't get it unlocked. I even visited a Xfinity store and they called for me and was told the same thing, it would take 72 hours days. I purchased my device brand new back in November 2017 and but then had the line cancelled during a port over back to T-mobile in July 2018. So the phone is not connected to any network. I've been assured numerous times that a resolution would come but still no contact of this request.I have my phone fully paid off and need my phone unlocked today! Hope you followed the process identified in this link to request for unlock.  If not, please do.  As far as I know, you dont need the device to be connected to the network for the unlock to take place.  However since you say the account is closed,  not sure how it is going to work. ... View more

@gderf wrote: Your situation will probably turn out like so many others who have had this problem and posted about it here.   Getting the unlock code is not enough. It seems you will also need what is called the unfreeze code.  hmm.. interesting.  So what does an unlock code do then? and whats the difference between the two? I'm assuming both these apply only to Android devices. ... View more

@Melly1376 wrote: Husband and I were watching Game of Thrones onDemand and now it seems all episodes from season 1-6 are missing? Why do I not have access to these if I'm a subscriber to HBO????? Are you sure?  I just checked and all the episodes from season 1 to 6 show up! ... View more

@hebertjp wrote: Has anyone been able to successfully bring your own device to xfinity mobile without having to go to an xfinity mobile store (i.e, requesting the sim card online and calling customer service to activate)?   Here is my story.   I am an existing Xfinity mobile customer currently with one line.   I have purchased a compatibile iPhone and am attempting to add a new line of service using this iphone.   On multiple occasions I have requested a SIM card online only to have them never show up.   I called Xfinity mobile customer service to ask about the SIM cards and to request a new one.  After being on the phone for more than 40 minutes, I was told that I had to go to an xfinity mobile store to get service activated on the phone and that this is the only way you can bring your own device to this service.  This information obviously contradicts what the website says as you can (supposedly) request a SIM card and then call in to activate a new device after receiving it.   Clearly the ability to get a sim card online and activate over the phone is not ready for prime time.   Anyone else had any successes (or failures) in this area?       I thought I read elsewhere in this forum that for BYOD, you have to visit an XM store to get it activated.  I was told the same the last time I visited an XM store but that was couple of months ago.  I do not know why but if the phone is compatible I do not see a reason why one has to visit a store to get it activated, particularly when the store reps dont have a clue about mobile devices,  mobile networks and how an XM works! ... View more

@chadpickett93 wrote: And now we know that it is 4000mah and between that, the 512gb of onboard storage, the new processor and the s pen upgrade if Xfinity doesn't announce the phone before release I will absolutely be switching carriers. Agreed, but not sure if their bloated software and the new processor would consume more battery and memory! but 4000mAh is definitely good.  Note8 and the S9 series should have come with 4000mAh battery but I think because of the Note7 debacle due to a bigger/defective battery Samsung chickened out and released under powered devices. ... View more

@ReyLopez wrote: This would stink. I'm not happy witht the battery life on the Note8 and am looking forward to upgrading to the 9.  Just an alternative thought here.  If Note8 battery life stinks,  why would it be any better in Note9?  may be its time to think of S9 or something else? or even iOS devices?  Samsung is notorious for poor battery management, particularly on the Note serious.  I believe Note8 battery was under powered to begin with and it could be the same for Note9 as well. ... View more

@crodz13 wrote: I am really losing my freaking patience Xfinity.  Why are we still waiting for android wifi calling?  When i bought the service i was told it was "coming soon".  A year later and still nothing.  Either roll it out now or start giving people monthly credits. <Edited for violating forum guidelines> Even with the iOS devices where WiFi calling is "allowed", it doesnt work! there are several threads that talk about issues with WiFi calling; so you are not losing out on anything by not having it! ... View more

Please also check this thread - https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232   I may be wrong in my post.  Reading through the above thread, it appears this is an ongoing issue with WiFi calling. ... View more

@Seannydeez13 wrote: I have been with xfinity mobile since it rolled out in my area and have never had problems until starting about a month ago. When people call me, regardless if I am in an area with wifi or cellular, I will go to answer and will get "call failed." I can call people back with no problems. As I mentioned this happens at home where I have very strong wifi and when driving in my car where there is no wifi.    I have reset my phone and nothing changed. It seemed to happen with the last carrier update. I constantly check for a new update but there hasn't been one. I want to stay with xfinity, but I'll be forced to switch back if this can be fixed. A simple google search shows that this isn't an isolated issue either. Please make this a priority before you lose customers! I had similar issues when I first signed up for Xfinity Mobile about couple of months ago but the "call failed" thing has reduced now.  In the initial few weeks, it was horrible.  I activated/deactivated/activated cellular data, rebooted it few times.  Not sure what was causing or ot what fixed it (partially or fully) but the call failure on incoming has reduced a lot now.  Verizon/Xfinity Mobile coverage at my work location is poor (one bar to no bar most of the times);  so not exactly sure what was causing it though but has reduced significantly over the last month.  If in case you havent enabled the "cellular data", try to enable them and keep it ON always (do not turn it off;  for controlling data usage,  go to cellular data and disable apps you do not want to use cellular data).  I think Verizon network does not like non-4G LTE type of set up; so always have the cellular data enabled (for both data and voice) - connected to WiFi or no WiFi, always have the cellular data enabled.    ... View more

@kakao wrote: I'm going to travel to Asia... and I want to use my XM iphone using foreign sim cards while I'm traveling over some conturies...  (I do not want to use XM international romaing serivce since it's expensive.. ) I could find some info about domestic unlock policy.... no interntional unlock procedures.   Please help me ASAP... Thanks      If you are eligible to unlock, you could call XFinity mobile and request to unlock and follow the process.  If everything works well, the unlock process shouldnt take long, particularly with iPhone.   ... View more

Not sure whats happening.  You may want to check your browser or DNS settings.  I never had problem in accessing Xfinity mobile site, my account or billing details.  You can also check your usage and bill details via the Xfinity mobile app. ... View more

Also make sure to enable Cellular data on the device.  Visual voicemail requires 4G LTE to function.  So have the cellular data enabled and check if it resolves.   ... View more

Anybody having a Samsung Galaxy S9 (bought from Xfinity) can post the model number?  it should be available under settings > about.  Thanks in advance. ... View more

@Gerald69 wrote: I can not even make a call out on this rude thing ? Is there someone to show me around the Hard drive. Then I need to buy some parts and go fix my computer ! Is this a question regarding your Xfinity Mobile (smartphone) device? If not,  you may have to have this posted in the correct subforum.  This post is under Xfinity mobile phone subforum. ... View more

@brijenjas wrote: We are on the by the gig plan. This past month we used 1.1 gigs of data. I did not get a notification until we were at 1 gig. In the setttings for data notification the lowest notification setting is  1 gig. It's  pointless to have the notification at your threshhold when some data doesn't register immediately. Is there a way to set the notification lower, for example 800MB so iI know about it befroe I hit 1gig I would second this.  The notification needs to happen prior to hitting the 1GB limit, not at 1GB.   ... View more

@Timtownley wrote: I have had Xfinity Mobile and have had problems already.  To make a long story short, I cannot send MMS messages (either picture/videos or group texts) through native messages app.  A tier 2 ticket was started.  I understand that ALL Samsung phones are having the same issues.  Has anyone else been dealing with this nightmare as well?  I am only days away from leaving Xfinity Mobile after talking to numerous reps and the problem still remaining. Are you having issues with "Cellular Data" ON?  not sure if this is the issue here but check if the Xfinity 4G LTE is ON on the device.  I read another post relating to MMS and how they work differently with iOS and Android devices.   ... View more