About cmouly2

cmouly2 · ‎09-07-2019

@petersenfam wrote: I signed up for Xfinity Mobile a month ago and have been having this problem since I joined. Looking to see if someone can give me some pointers (mostly Xfinity employees). I brought two of my own compatible devices to Xfinity mobile. An iPhone XR and and iPhone X. Both phones are consistently getting download speeds under 2mpbs at all times, I've done numerous speed tests in different areas. I live in CO and I just recently went on vacation to Virginia and I was seeing the same speeds there. I get good signal quality, usually 3 out of 4 bars on my phone (phone shows LTE) but i can't seem to get decent speeds. I know Verizon has better speeds than this. I was previously with AT&T where my speeds were always around 40mbps. I don't know if my account can be reprovisioned or maybe if i need new sim cards, or what but this is not acceptable. I like everything else about Xfinity mobile but it's way too slow. I used less than 1 gigabyte of data last month as the LTE is too slow, so I shouldn't be getting throttled. If you live in a data traffic congested area, your speeds can get throttled (that is how Verizon works). In terms of traffic congestion, Verizon postpaid customers get the first priority, then their prepaid customers, then the MVNOs (which is what xfinity mobile is) , etc. I have noticed this at times when in a shopping mall, or in other busy areas (even with all bars, internet will just craw) but its hard to imagine such speeds even when you are at home and/or all the time. I see the below language in the xfinity mobile plan pricing sheet: In times of congestion, your data may be temporarily slower than other traffic.

cmouly2 · ‎09-07-2019

@Dayvidpriddy wrote: I was about to switch over to Xfinity Mobile because I rarely go over 100MB of mobile data, now I just discover they have dropped the free 100MB's of data as of August 2019. I guess greed is starting to show it's ugly face again with this company. I mean most of you probably use 100MB's of mobile data in 5 minutes, but not all of us do. I'm really disappointed that if I continue to decide to switch, that now I have to pay 12 bucks for 1GB of data, whether I want to or not. Would it really have killed them to keep the 100MB of free data, knowing that most people are going to use way more than that anyways? Bad move guys! Looks like some new changes have been introduced. Partial data usage regardless of the first 100 mb has been removed; similarly non-xfinity cable customers are charged $20 per month (compared to $10 per month before). For accounts opened after 7/31/19, with By the Gig lines, a minimum $12.00 charge applies per month, regardless of data usage. Data charge applies to each GB or partial GB of shared data. Data shared monthly with other By the Gig lines. No rollover data. After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload, determined and applied on a per line basis.

cmouly2 · ‎07-28-2019

@WKG wrote: Bummer, no options onle wireless caller, please fix! @WKG wrote: The Change was to change the caller ID for each phone to the names of the owner e. G. 4902 =Goodbody, W, 4903=Goodbody, K If you can be more descriptive of the issue, it will be more helpful ; your one liners are difficult to decipher. Which device/model are you using? What is the caller name set up on the device itself? What is the connected Xfinity account name in the mobile account that shows up when you login to your account on the web? Are you saying your account name on the Xfinity account shows up when you're making an outgoint call?

cmouly2 · ‎06-30-2019

@KarenF1 wrote: My husband and I bought mobile phones in Novebmer, 2018. While I was ordering them I had the person taking the order on speaker. My husband and I remember being told very clearly that we would be getting a gift card for $500 + $200 after we paid our bill on time for a few months (which we have done). The gift cards have never arrived. Where are our gift cards? Were you able to check the rebate status via this website? - https://www.xfinityrewardcenter.com/status Enter your Comcast cable bill account (not your Xfinity mobile account) on the right side of page and check the status.

cmouly2 · ‎06-30-2019

@nwauntie wrote: I have been an Xfinity mobile customer for over 2 years now. I am considering upgrading my phone. I am wondering if Xfinity will ever offer rebates to "current" users? Samsung is offering $300 for purchasing S10 but with current Xfinity rules the phone has to be purchased ONLY at Xfinity to be functional so this is not an option for me. My questions are: 1) How can a long term user opt in to ANY rebates? Like the "new user" rebates recently offered for anyone coming from another provider? Have you considered what makes us happy or incentives to keep us with Xfinity? 2) Is there anyway to tap into the current Samsung offers as an Xfinity user? Maybe Xfinity can get a rebate and pass it on to the consumer? 3) Any update on BYO "android" to Xfinity? As this would allow customers to get rebate offers from Samsung, or Best Buy? For the record, I am a happy Xfinity Mobile user. Previous to Xfinity I was 15+ years with Tmobile. Like most users, all I need is a good quality device and phone ability use of the towers, good plan prices and good customer service. Xfinity offers ALL of this in my opinion. So...what about us long term users of Xfinity Mobile? What is your business plan to keep us? Thumbs up from me! I certainly would love offers/rebates for existing customers. As the shopping season heats up, hopefully we will see something for the existing customers to upgrade, etc.

cmouly2 · ‎06-30-2019

@omnipotenthzhuz wrote: I purchased an iPhone XR back in February 2019 and added a new line to Xifinity, and there was a promotion for $200 rebate. I confirmed with the sale representative in the Xfinity store, and she said the reward will be sent out 2 months later. However, I received nothing in 4 months, so I called Xfinity but they said there is no reward at all. I encountered the same issue before when switching to Xfinity internet service. Why Xfinity keep lying to fool customer? Rebate process is a long process. You may want to check your status via this URL - https://www.xfinityrewardcenter.com/status In the above, enter your Comcast account number (not the xfinity mobile account) on the right side of the screen, to check where you are on your rebate journey.

cmouly2 · ‎06-01-2019

@Gelomare1 wrote: I am truly at my wits end. I purchased an IPhne XSMax from Xfinity Mobile several months ago and decided that I would pay the phone entirely. I paid the phone pff and went into my local Xfinity Store and purchased a Samsung S10+ and had it setup by the store associate using the same number as was on the iPhone. The setup was finally completed after over four hours in the store., I then requested an unlock code for the iPhone XSMax and was refused as the Xfinity systems said the device was not paid off. I was ask to creat another case file for the unlock code. That one wass refused because Xfinity said the device did not belong to them. I was asked to create another case and to this date has not gotten the requested unlock code be cause their several systems seem to not be talking to each other. I am at my wits end as to how to get this issue resolved. I need help from anyone who can help revolve this issue. I can understand your frustration. I had somewhat similar experience like yours (but not for unlock) while purchasing and activating at the store (about an year ago). I spent about 3-4 hours in-store as they had trouble activating the device. However thats all the trouble I had! I didnt pay in full (they didnt offer the option of paying in full, just charged me for the initial cost) but I did pay-off one device (bought two) within a short time (after about a week or so) via online (paid off and unlocked the other device much later). But had to wait for at least one billing cycle to initiate the unlock process. One of the terms of the unlock process is for completion of one billing cycle - you can read through all of the terms and the process to initiate unlock here. The process itslef was quick and responsive. Mine was an Apple device and the unlock process is slightly different in Apple devices versus Android devices. Unlocking an Apple device is rather straightforward while Android devices have few more steps to complete, you have to get a code, etc.. to unlock. I would recommend to initiate the process after you get your first bill (preferably after the pay by date on the bill if possible) - this also helps that all their systems and other interconnected downstream systems are updated with your device info. Also they cant deny that its not their device! The unlock process and steps are well documented in the link I provided earlier. Good Luck!

cmouly2 · ‎03-22-2019

@MileHighUSA wrote: I have not been able to receive calls on my Xfinity Mobile. So hit and miss. As soon as I try to receive a call, Call drops with a message “Call Failed.” I have the iPhone XS MAX through Xfinity mobile. Called support a few back, they had me reset my Network settings. Seemingly helped for few days ( less than a week). I am back with the same problem. Outbound call work. Incoming call fail. What’s going on? Try to disable the Wifi calling on your iPhone and check it out. I had this problem earlier but no longer. Initially when I bought the phone last May, I turned on the Wifi calling but had this frequent "call failed" issue but couldnt relate these two. But later on, on a whim, disabled the wifi calling and after that magically the "call failed" thing disappeared after few days. Try it out, and monitor for few weeks.

cmouly2 · ‎03-22-2019

@pablomeza wrote: Recently, I changed to Unlimited. All was fine until the actual data usage. The speeds are horrible compared to actual Verizon speeds (I am under the 20 GB cap). I get 1 mpbs download when a person with Verizon gets 40 mpbs. Keep in mind that this was tested in the same place at the same time. What's up with that? For unlimited plans, the speeds are restricted after 20GB of use. This is what is stated in the unlimited data plan pricing terms - After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload.

cmouly2 · ‎03-16-2019

@marvywalnish wrote: It's a scam...it's been 20 weeks for me and they can't tell me if or when I will be getting mine...look around, many people are having this problem And many people are getting their gift cards as well (so its not a scam). And you would have to provide more details if you are going to claim it as a scam!

cmouly2 · ‎03-13-2019

@riley181 wrote: Hi, I have an iPhone XS Max that was purchased unlocked from Apple. I have the esim feature activated from T Mobile and I am using Xfinity Mobile as a secondary line in the physical sim slot. I have the T mobile line set as the primary line and the data line. The Xfinity Mobile service works as expected if I have the Enable LTE option turned Off. If I enable LTE voice and data, the service becomes intermitent and sometime looses service. I would like to be able to leave the Enable LTE On for Voice and Data. I have already tried resetting network settings, restarting the phone and also putting it in airplane mode. Also there are no profiles installed. I am running iOS 12.1.4. Thanks, As far as I know, the dual sim support in iPhone is restricted to the type of carrier used for both sim; this means both the sim carrier should be either GSM or CDMA and they cannot be a mix and match. Refer the Apple support page on this topic - https://support.apple.com/en-us/HT209044 To use two different carriers, your iPhone must be unlocked . Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information. If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature. Also I thought Xfinity Mobile hasn't officially started supporting the dual sim yet in their network/devices. Have they started the dual sim support?

cmouly2 · ‎03-13-2019

@Blackwater0144 wrote: Signed up to Xfinity mobile for myself and my wife . Purchased 2 new phones and were promised 2 , $200. visa gift cards ,one for each phone . Going on 3 months and No one can seem to help me ... . The gift cards were a huge selling point for me to switch to Xfinity .. Not very happy about being lied to for the purpose of making a sale ... Pretty sure it's illegal too ... whats my next step. It typically takes 16-18 weeks from activation to receive the gift cards on hand. Were you able to check the status of your gift card via this website - https://xfinityrewardcenter.com/status ? be sure to enter your Comcast cable account number (not the Xfinity mobile account) on the right side of the website to check the status. Hope this helps.

cmouly2 · ‎02-17-2019

@Bfhammer wrote: Back in sept I preordered a iPhone XS Max solely for the dual sim and the 300 Visa card. The phone was late by a month and a half. I attempted to setup the phone and it wouldn’t connect. I contacted Xfinity who stated the IME number wasn’t even in the system. Submitted a ticket, no call back. I then contacted them again and despite being told when I ordered the phone that it could be used for the dual sim Xfinity doesn’t support it. So the phone is useless as my 8plus was only 4 months old and I didn’t need to upgraded it. Another ticket submitted. Another no call back by anyone. Now it’s been 3 of these pretend tickets and I’ve yet to hear back from anyone. Xfinity is a joke for customer service. I have a $1500 paperweight The Dual Sim was supposed to be supported only from iOS version 12.1 . Even though the phone was released in September, I believe the iOS update happened only in November. However it is way past November now! Do we know if xfinity supports the dual sim? has anyone successfully activated and using a dual sim from xfinity mobile (quick search in the forum doesnt indicate so)? per this post from Comcast support team, eSIM is not supported (link here); per Apple website, only the big three support eSIM (Verizon, AT&T and T-Mobile). If xfinity doesnt support eSIM, I think your only option would be to get it unlocked and move elsewhere or sell it via Swappa or elsewhere

cmouly2 · ‎02-17-2019

@Ann-M-T wrote: I switched from Verizon to Xfinity Mobile during $200. For new line promo. I understand you have to have phone & and number for 3 mo's without fail of paying monthly bill to get $200. I went back into store at 3 months and they said yes, all is good, should be seeing it soon. I opened another phone line, having bought BOTH new phones, Iphone & a Samsung 9+, in store. I finally called Xfinity Mibile, not having received $200. Card, they said it takes 12 weeks after the 3 month fulfillment. Called some months after that, said "yes I see it and you should receive on Dec 22, 2018". This is Feb. 2019, still waiting. I called, talked to them again today. Turns out after all the conversations I have had, and the in store people who flat out lied apparently, as well as everyone I talked to on phone, you only get the $200 card IF you utilize your phone # from previous company. WHAT? Not one person said that, each time I went into the store. So since I paid near $1800 for new phones with Xfinity phone numbers, I do not have the $200 reward coming. She said it is in the "fine print on-line", which apparently nobody in the store, selling me equipment & numbers with promises of $200. Reward card, seems to share that information. So XFINITY Mobile is apparently the same joke VERIZON is. So I guess I can pay off my phones & move to another company. Been jerked around for a year!! It takes a long time for the gift card to arrive (about 16-18 weeks from date of activation). The promotion does say that actually. Three months afte activation to start the process and balance to dispatch and actually receive the card in hand. Understand Its a long wait but we do receive if there arent any complications (I activated in the first week of May and got the card in first week of September last year). You can check the status of your promotional gift card in this website ; while on this page, make sure to enter your Comcast cable tv account number (not xfinity mobile account) on the right side of the page and click search to see the status. Thanks

cmouly2 · ‎12-16-2018

@John1455 wrote: I too am having this call failed problem. It happens when I am home with strong WiFi and 4 bars. As soon as I answer a call the call drops and a "call failed" message appears on my iPhone 7. I did every conceivable procedure to no avail. I was advised to get a new sim by one rep when I called and when I went to the store, the rep there told me a new sim was not solving the problem. I replaced my sim anyway and the first call I received after the sim replacement, was a called failed. So much for that as a possible solution. I have done a factory restore (complet wipe of the iPhone), reset network settings, reset all settings, you name it, I had done it. Make sure Wi-fi calling is set to off. I had this issue before when I turned on Wi-fi calling but after turning off the Wi-fi calling feature, I'm not seeing those failed calls anymore.

cmouly2 · ‎10-31-2018

@johnsbaker wrote: We were hesitant to switch or mobile carrier, but ended up taking a chance and porting two BYO iPhones (6S) to Xfinity. We've had great service locally and everywhere we've traveled in the US, good technical support, terrific rates, and even got a prepaid Visa debit card as a promotional reward for joining! There will often be more negative reviews on forums, because satisfied users are not motivated to find someplace to complain. For those on the fence, we give the Xfinity Mobile two big Thumbs Up! I concur and thanks for posting a positive review. Big thumbs from my side as well. Every carrier has issues; as long as they strive to resolve them, I'm fine. I moved from Verizon to XM; since XM works on Verizon network I do not see any difference though except the lower cost and a new device. Not to mention the free visa gift cards!

cmouly2 · ‎10-31-2018

@rogerlwoods2007 wrote: What are you talking about? This makes no sense. Will Xfinity support eSim or not? Saying Xfinity Mobile will support eSim with a physical Xfinity Sim doesn't make sense. An eSim is electronic/digital not physical. Just note that Apple has to first support eSIM before XM can support eSIM. Apple just released (yesterday, 10/30) the software update to enable eSIM. eSIM is supported from iOS 12.1 "eSIM will be available later this year through a software update. Use of eSIM requires a wireless service plan (which may include restrictions on switching service providers and roaming, even after contract expiration). Not all carriers support eSIM. Use of eSIM in iPhone may be disabled when purchased from some carriers. See your carrier for details. To learn more, visit https://support.apple.com/kb/HT209044."

cmouly2 · ‎10-30-2018

Thanks Indeed! I got my gift cards as well. It was late (but within the 16-18 weeks duration) but got it eventually. Thank You from my end!

cmouly2 · ‎10-12-2018

I have noticed few times similar issue of not able to connect to XFINITY WiFi (it asks for user id and password or will say not able to connect). I didnt think this was an issue and would simply connect to the xfiniftywifi. Didnt bother about this much but remember having such issues few times. I dont know if this is happening consistently. I'm using iPhone and on iOS 11 (havent upgraded to iOS 12 yet). I will monitor it further on a regular basis and report back.

cmouly2 · ‎10-12-2018

@Fehir wrote: Purchased 2 phones and was told by represtitive that I would get $200 visa gift card for each phone. I got one gift card but not a gift card for the second one (the Samsung S9) that was also purchased. I purchased this second phone for my wife because of the promotion and tthe salesman said it was a great deal. Now they say I dont qualify for the second rebate. PLAIN and SIMPLE I was lied to by xfinity. I want my $200 gift card or to return the second phone for a full refund. Not happy with xfinity! Any class action lawsuit started on this? I would like to be a part and tell my story. Not sure which promotion were active when you purchased your devices. However you can connect with one of the Comcast Reps over here and validate with them. Another subscriber and I had similar issues and was resolved by the reps.

cmouly2 · ‎09-23-2018

@ribbitribbit wrote: I have an iPhone 8 that I bought from xfinity a year ago. I've actually had a pretty good experience with Xfinity Mobile, truth be told. Suppose I buy a new, unlocked iPhone. Let's assume it's a "Verizon" model and it supports CDMA as well as LTE. Now, I know I can BYOD that now to Xfinity Mobile, but that seems to require a visit to a store and generally sounds like a pain. Can I just pop the SIM out of my current iPhone 8 and plop it into a new iPhone? I suspect it will probably work. Based on what I've read on this forum, the biggest concern is around things like Personal Hotspot and Visual Voicemail, but even those are likely to work since it's just iPhone to iPhone and not Android to iPhone. If I do that, should I/do I need to let xfinity know about it? I guess when I log in to my account on the website right now, it shows the model and IMEI for my phone. Can they/will they update that information if I tell them about the new phone? Can it be done via chat or over the phone? I'm fairly certain it can be done if I go into a store, but trying to avoid losing a few hours there for no good reason. I believe it should work. There is no reason not to work. As regards informing XM, it is better to do because they assign the IMEI to your account. When you switch the SIM card and switch on the phone, it should technically update the IMEI to your account. But if it didnt (you can see the IMEI nunber under devices), better to chat with them. It will also help, if you give away/sell your old device to someone else. I have had better experience with chat than at the store, so I would first check the website, after couple of days of switching the phone, then chat and if nothing else works, visit the store.

cmouly2 · ‎09-23-2018

Note that eSIM is the future. If the eSIM is successful in the new iPhones, Apple will most likely ditch the physical SIM tray altogether, probably in the next iPhone iteration (iPhone 11 or 12). Apple will be more than happy to ditch that SIM tray and utilize that space for something else (may be a microSD slot?). XM and all other MVNOs would have no other choice but to support them in the long run. Again, these are all speculations...

cmouly2 · ‎09-11-2018

@CordovaMlady wrote: Hoping to get clarification on the promotions that were being offered in May 2018 for Xfinity Mobile. It was my understanding (and what was told to me by the sales person) that if I signed up for Xfinity Mobile, I was elgible for a $200 prepaid gift card (which I just received yesterday, thank you!). There was also a seperate promotion being advertised about purchasing a new phone, which also made you elgible for $200 prepard giftcard, equaling a total of $400 in giftcards. I also received two seperate emails about being elgible for each (transfering a number/signing up for Xfinity moble, and one for purchasing a new device). Both emails said I would receive a $200 giftcard. According to the rewards center, only one was listed (purchase of a new phone). Did I not get the right info when I signed up and you're only elgible for one? Not a huge deal but definitely misleading, especiallly after my conversation with the sales guy and receving two different emails. Probably in the fine print but my calls into Comcast haven't helped to clarify. Any response would be much appreciated. Thank you! That was my understanding as well (and the store rep said the same as well). I bought two devices in May 2018 and ported a number and activated a new number on the second. However I only received one gift card last week, didnt receive the second. Per the promotion details page here, it appears to indicate the same as well but do not know why I got only one gift card. Can someone from Comcast clarify this?

cmouly2 · ‎09-11-2018

@dawne_best wrote: Good afternoon I am looking to switch to Xfinity Mobile could you help me with that ? My suggestion would be to get to a nearby Xfinity store, if you have one. It will be lot better and more helpful to visit a Xfinity store as they can help you with devices, porting your current number, various plans, activation, byod, etc. You can try ordering online, but I wouldnt recommend that unless you have no Xfinity store nearby. You can check out their website and if you have any questions, you can post over here. Good Luck!

cmouly2 · ‎09-03-2018

@chuszy wrote: Thanks that's exactly what we did but, why an agent on the phone could not explain the procedure, I do not know. But after 14 days we finally got it unlocked. I just chalk it up to Xfinity horrible customer service, although all phone agents were nice they did not have clue how the process works. In the end we ended submitting all informatinon twice and finally got it done. I my self was Happy with Xfinity but it was my daughter who wanted to change companies with her phone. Great! good to hear. I agree, the CS should have been able to explain and walk you through the process. There is no excuse for that! Guess I got lucky with the first CS I got via the online chat. She was able to explain all the steps and provided the template for sending that email; it was easier to just fill it out with all the requested information and send.

cmouly2 · ‎09-02-2018

@chuszy wrote: I am still trying to have xfinity unlock my daughters iphone. it wqs fully paid weeks ago. And no one at xfinity customer service has been able to help. it si always same answer it has to go to tier two but you aren't allowed to speak to tier two according to the comcast agents. Can somebody help its been at least twelve days. You can submit an unlock request by following the steps identified here; To get the unlock ticket number mentioned in the link, you have to call XM CS or chat with a CS (there is a link to "Chat with an Agent" at the bottom of that page). Make sure to get the ticket number and send that email as explained in the above page (with all details). Without that email going out, the unlock will not happen because its a two-step process with two different teams altogether. Before that, make sure to validate you are eligible (there is a link to that in the above referenced URL). Since you have paid off the device, I'm assuming you are good to go. The process is simple and straight forward for me when I tried about a month ago. It took hardly two days for me to get it unlocked. For iPhones, the unlock process is simple, you dont have to enter any codes, etc. Try the above and post your updates here so someone can help.

cmouly2 · ‎08-26-2018

@gderf wrote: Your situation will probably turn out like so many others who have had this problem and posted about it here. Getting the unlock code is not enough. It seems you will also need what is called the unfreeze code. hmm.. interesting. So what does an unlock code do then? and whats the difference between the two? I'm assuming both these apply only to Android devices.

cmouly2 · ‎08-16-2018

@chuszy wrote: why does it take over 6 days to get a paid for phone unlocked? Been trying Saturday 8/11 still no email or phone call from xfinity. For me it just took two days to complete the whole process. Day 1, I got into a chat with CS (after completing all other eligibility requirements, of course), got the ticket number; emailed to the unlock email id; got the confirmation the next day confirming the unlock. For iPhone, there is no unlock code, its just a process at their end. This was for two devices.

cmouly2 · ‎08-07-2018

Please also check this thread - https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232 I may be wrong in my post. Reading through the above thread, it appears this is an ongoing issue with WiFi calling.

cmouly2 · ‎08-07-2018

@Seannydeez13 wrote: I have been with xfinity mobile since it rolled out in my area and have never had problems until starting about a month ago. When people call me, regardless if I am in an area with wifi or cellular, I will go to answer and will get "call failed." I can call people back with no problems. As I mentioned this happens at home where I have very strong wifi and when driving in my car where there is no wifi. I have reset my phone and nothing changed. It seemed to happen with the last carrier update. I constantly check for a new update but there hasn't been one. I want to stay with xfinity, but I'll be forced to switch back if this can be fixed. A simple google search shows that this isn't an isolated issue either. Please make this a priority before you lose customers! I had similar issues when I first signed up for Xfinity Mobile about couple of months ago but the "call failed" thing has reduced now. In the initial few weeks, it was horrible. I activated/deactivated/activated cellular data, rebooted it few times. Not sure what was causing or ot what fixed it (partially or fully) but the call failure on incoming has reduced a lot now. Verizon/Xfinity Mobile coverage at my work location is poor (one bar to no bar most of the times); so not exactly sure what was causing it though but has reduced significantly over the last month. If in case you havent enabled the "cellular data", try to enable them and keep it ON always (do not turn it off; for controlling data usage, go to cellular data and disable apps you do not want to use cellular data). I think Verizon network does not like non-4G LTE type of set up; so always have the cellular data enabled (for both data and voice) - connected to WiFi or no WiFi, always have the cellular data enabled.

cmouly2 · ‎08-07-2018

Not sure whats happening. You may want to check your browser or DNS settings. I never had problem in accessing Xfinity mobile site, my account or billing details. You can also check your usage and bill details via the Xfinity mobile app.

cmouly2 · ‎07-13-2018

What is this iPad $5 offer? I dont recall having received any promotion email from XM. And is the Internet + Cable TV + Mobile Phone not considered a "triple play" package for this promotion??

cmouly2 · ‎06-27-2018

@loks wrote: Hi, I have been trying to get unlock code for my LG X Charge mobile but unsuccessful so far. One time, customer care tells me that unlock code is not required and restart of the phone after couple of hours should unlock the phone and another time, they said that i will get an email from them with a form, which i need to fill and submit to get it unlocked. Its been two weeks since my last call and i never got any email. The device has been paid in full months ago, but i am still unable to use it with non-xfinity service. Can someone help? Make sure you follow the process outlined in this Xfinity webpage Typically below are the steps at a high level: 1. Make sure you are eligible. You can check the eligibility conditions in the above web page. It typically includes paying off your phone, waiting for the first bill payment, etc, etc. 2. Once you are done with #1, call or chat Xfinity mobile to request for an unlock. If everything is good, they would give you a ticket number 3. Send an email to the unlock team as outlined in the above web page. Hope this helps.

cmouly2 · ‎06-18-2018

@FedUp33 wrote: The key point here is that Xfinity does support WiFi Calling, but not yet support WiFi Calling on iCloud-connected devices, Those are two different features. I am asking if it will support WiFi calling on iCloud connected devices in the future and when??? Sorry about that. Didnt know those are two different things. Good to know!

cmouly2 · ‎06-18-2018

@FedUp33 wrote: When will XFinity Mobile start supporting Wi-Fi Calling on supported iCloud-connected devices? I thought Wifi calling is already available on the iPhone devices! It sure has a setting in my iPhone at least.

cmouly2 · ‎06-01-2018

@648CHARLIE wrote: Is possible that Apple is paying xfinity a lot of money to keep android out? ha ha...good conspiracy theory but unlikely to be true. May be Android comes with so many flavors as compared to IOS?

cmouly2 · ‎05-26-2018

@Willhart wrote: I see a lot of posts where a customer representative helps people fix their visual voicemail. Mine isn’t working either and I just brought my phone over. Can someone whelp me. for visual voicemail to work, cellular data must be switched on. Can you try that?

cmouly2 · ‎05-16-2018

@rumteqi wrote: I purchased two iphone 8+ on Feb 14th, with $200 Visa rebate cards, totaling $400, have not received anything about cards as of today 5/16/2018 Whats up! Can you check your status here using your Comcast (not Xfinity mobile) account number and post back the details? Xfinity CS rep on here can help if there are any issues. Per Xfinity, it takes 16-18 weeks for the card to be processed and 90 days on the Xfinity mobile among other eligibility requirements.

cmouly2 · ‎05-16-2018

@rumteqi wrote: I purchased two iphone 8+ on Feb 14th, with $200 Visa rebate cards, totaling $400, have not received anything about cards as of today 5/16/2018 Whats up! Can you check your status here using your Comcast (not Xfinity mobile) account number and post back the details? Xfinity CS rep on here can help if there are any issues. Per Xfinity, it takes 16-18 weeks for the card to be processed and 90 days on the Xfinity mobile among other eligibility requirements.

cmouly2 · ‎05-14-2018

@Nlautfi wrote: I did. Payment not allowed until may 30th. They claim they’re doing this to “keep things simple” by only accepting automatic payments 20 days after end of billing cycle Hmm...very interesting. I was able to pay off the device online. I only bought /activated a week ago....Not sure what is different.

cmouly2 · ‎05-14-2018

@Helen100 wrote: Hi Cmouly2 Thanks for your very detailed information, but I guess my situation is a bit different. I did see 'carrier update' once after turning on my phone for the first time connected to WIFI, and I let it finish. However, when I check my google voice account, the number is still there, unlocked and waiting for porting to the gaining carrier. Searching this forum brought up a very recent post from just 3 weeks ago, which seems very similar to my issue https://forums.xfinity.com/t5/Xfinity-Mobile/Porting-phone-number-from-Google-Voice-to-Xfinity-mobile/m-p/3082001 Seems I need some help from XM representatives. Thanks Helen100 Thanks for the response. Looks like the Google Voice number porting process takes a long time.

cmouly2 · ‎05-13-2018

Hello Helen100, I had a similar issue when activating the phone. Not exactly the same issue as yours but somewhat similar. I bought and activated at the store (last week) and ported my Verizon number as well. The issue is when phone booted up after the activation was complete, I was still seeing "Verizon 4G LTE" (or Verizon Wireless) at the top left corner of the iPhone. I was able to make phone calls but Data wasnt working. For the phone to work, it has to display "Xfinity Mobile" at the top. What Xfinity mobile does during activation is that it pushes a network settings update over the air, this resets the carrier, network settings, data settings, etc on phone to the desired Xfinity mobile settings. Looks like this step didnt happen in your case. This didnt happen for me as well and It took about 3+ hours at the store to get this to work. The problem as I understood is that for the network settings push to happen, 1. the iPhone must be on its latest version/patch - my device was missing a patch update and 2. for all these to happen, the device must be connected to a working internet connection - since the CS was setting this on the cellular connection (where data wasnt working), we got into a loop and no one was able to figure this out. After about three hours at the store, they figured this out and was able to set up one phone (I bought two). It was too late and I wasnt willing to stay any longer, so I took home the other inactive device and followed the below steps, connected to the wifi first, updated the iOS, and automatically the "network" update push from Xfinity came about. This fixed the phone correctly and completed the activation. So if you are on an iPhone, do the below (I posted this on another thread): 1. Completely erase the phone (mine was new, so nothing to lose here) 2. Boot up and set up as new. When navigating through the device set up, I skipped through most - touch id, passcode, iCloud, blah blah...(all these can be set up later) and while setting it up, connect to the home Wifi. Do not choose the cellular connection for set up. 3. After the set up is complete, went to settings, checked for software update and updated to the latest IOS version (this is important for th e Xfinity settings "update" in step 5) 4. Reboot the device. Up until this time the network on the top left corner of the phone was showing "Verizon LTE". This is incorrect. It should show Xfinity Mobile; otherwise the phone wouldnt work (you may be able to make a call but data will not work) 5. When the phone started up, there was a pop-up to "update"; this I believe is the key. This updates the network/carrier settings to change from Verizon to Xfinity Mobile. This step is the critical part. Until you see this "update" the phone wont work. For this "update" to pop-up, the phone must be connected to a working internet/wifi. 6. Once the "update" was complete, reboot the device. You should see "Xfinity Mobile" on the top left from now. This should complete the activation and the phone is ready to go. Try this out and post here. It may work or may not but its worth a shot. Hope this helps

cmouly2 · ‎05-12-2018

@Nlautfi wrote: They literally will not allow me to pay my bill until may 30. I submitted a complaint to FCC already Did you try paying it off via the xfinity mobile website?

cmouly2 · ‎05-12-2018

It appears Verizon Meesage+ app is available for both Verizon and non-Verizon customers. I was able to install it but when I open, I get a pop-up saying something to the effect of "my device is disconnected from the Integrated message server and click OK to wipe clean to reconnect again" ; I didnt understand much of it and wouldnt want to wipe anything clean, I closed the app. I didnt port over the Verizon messages history from my old device to the new, and so didnt want that to be wiped clean in the old device. So I exited the app.

cmouly2 · ‎05-12-2018

@Nlautfi wrote: I purchased an iPhone 7 from Comcast on a monthly plan. When I realized that I want to use the phone on other plans and keep my xfinity service as a secondary service I paid off my phone and requested to unlock. The customer service people told me I need to wait till I receive my first bill. I waited patiently and then when I contacted them again they are now saying I need to wait till it is paid and they will not allow me to pay it. This is the first time in my life that I’m not allowed to pay my bill, instead it needs to wait till bill is actually on its due date. So now my questions are, 1- Given that treating your customers This way is no recipe for a long term business relationship, can I simply close my account and have my phone unlocked? 2- since this seems to be a very long process anyway and I will get rejected every step of the way, will an FCC complaint lead to a faster resolution? Sorry to hear the run around. I'm quite intrigued. Were you not able to pay off the device balance online? I just bought two devices last week and one of the device is being gifted away and is travelling next week. So I paid off the second device online and called CS to request for an unlock. CS confirmed that the device is paid off but I had to wait till one billing cycle (I hear different versions of this from different CS; one said one billing cycle; other said 50 days from activation) to request for unlock. I'm getting nervous after reading all the unlock issues!

cmouly2 · ‎05-12-2018

Hello AtlantaRob, hope your issue has been resolved. If not, would you be able to provide details of the issues you are facing while activating the device? I had activating issues when I bought my device last week (@ the Marietta store). It took about 3 hours to get the activation resolved. Not sure if you are facing the same issue. I bought two devices at the store but could not activate for hours. After about three hours of struggle the store rep was able to activate one of the device. I activated the other device myself at home. Here is the process I followed to activate: 1. Completely erase the phone (mine was new, so nothing to lose here) 2. Boot up and set up as new. When navigating through the device set up, I skipped through most - touch id, passcode, iCloud, blah blah... and while setting it up, I set it up first under Wifi (home wifi) 3. After the set up is complete, went to settings, checked for software update and updated to the latest IOS version (this is important for th e Xfinity settings "update" in step 5) 4. Reboot the device. Up until this time the network on the top left corner of the phone was showing "Verizon LTE". This is incorrect. It show Xfinity Mobile; otherwise the phone wouldnt work (you may be able to make a call but data will not work) 5. When the phone started up, there was a pop-up to "update"; this I believe is the key. This updates the network/carrier settings to change from Verizon to Xfinity Mobile. This step is the critical part. Until you see this "update" the phone wont work. For this "update" to pop-up, the phone must be connected to a working internet/wifi. When the store rep was doing it, he missed the iOS update (step#3) and the connection to a local wifi, so the network update push from Xfinity didnt happen (probably because of lack of internet connection and because of iOS was missing an update). Also in step 2, he didnt connect to a wifi for a functioning internet connection, so the iOS update didnt happen as well 6. Once the "update" was complete, reboot the device. You should see "Xfinity Mobile" on the top left from now. This should complete the activation and the phone is ready to go. Hope this helps.

cmouly2 · ‎05-06-2018

Interesting! while I havent tried using Message+ (I just switched to Xfinity mobile yesterday), is there any reason you would want to use the Message+ for iPhone? My guess is that this app is only for direct Verizon customers. I can try the app and check if it works.