About jackkyxu

Update    A FCC complaint returns a phone call from the corporate to me within 24 hours.   They realize that my situation is a loophole in their "development process", and they would take care of this situation now and in the future. ... View more

Update    A FCC complaint returns a phone call from the corporate to me within 24 hours.   They realize that my situation is a loophole in their "development process", and they would take care of this situation now and in the future.     ... View more

@mvenanzi wrote: What did the online IMEI test say for branding?   I did mine and it reported comcast have not  tried, I can run a GSX report this evening   PS the imei.info always shows this " More details are currently not available. " for me     ... View more

sorry I accidently closed  my post here https://forums.xfinity.com/t5/Xfinity-Mobile/unlock-policy/td-p/3084493   I am still waiting for an answer from XM employee since    ComcastAmir   said he could assist on this   (XM is for Xfinity Mobile thereon)   the abstract of the whole story is  Xm used some creative EXCUSE (not listed within their unlock request policy)  to decline my unlock request   ComcastAmir  asserted that it could be that XM has sold me a iPhone which was not XM-branded, even it is coming from a direct XM online order  People are asking how we can know which carrier the equipment we bought from XM is branded with I am waiting   ComcastAmir  's reple either in post or in private message to my unlock issue   I uploaded the unlock policy screenshot here   I am listing my eligibility here below   The phone must be an Xfinity Mobile device.   (I ordered from Xfinity Mobile online  directly ) The phone must not be reported lost, stolen, or involved with fraudulent activity.   (This phone is in my possession) The phone must be paid in full prior to requesting the device unlock. If your device is on a Device Payment Plan, it is ineligible for unlocking.   ( Xfinity Mobile online order  paid in FULL ) The phone cannot be active on another Xfinity Mobile customer’s account.    (This phone has NEVER EVER been on other account ) You must have completed and paid for at least one full billing cycle of Xfinity Mobile service following the purchase of a device.   (Phone purchased on March 23rd, my last billing cycle ends on April 5th, and autopay charged on April 26th  ) Your Xfinity Mobile account must be in good standing. One exception is if you are an active member of the military—all active-duty military personnel are eligible to have their phones unlocked.    ( My account is ALWAYS paid in full and on time)   I am willing to send my unlock related information to  ComcastAmir  , such as account #, Service address, Name, Last bill amount, last 4 of credit card on profile, IMEI.   i am waiting for an answer   ... View more

thank for the imei check info   I even know the GSX report, but I just want to revel the deep water   using the post to upload XM unlock requirement  since I am afraid they are going to update it to cover the A_______S ... View more

I explicitly provided the IMEI, and since I am not a Apple Insider, how can I, as a consumer, determine what the iphone I purchased from directly Xfinity Mobile is branded with ? (I wish I am the FCC commissioner who can have a full list of all the carriers so I can call them one by one and every single carrier would love to answer my quesions as non-account-holder )   BTW, my decline email does NOT say anything about phone not branded with XM, the unlock team just does not bother to start process. (If they really tried to unlock an Non-XM IMEI, they should have said something about non-XM IMEI stufff)   ALSO, if XM shipped to me an NON-XM branded iphone while I am ordering from XM online store directly, I think it is a mistake committed by XM who should take full responsibility to correct it.   ONCE again, I emphasize here the unlock team used this specific EXCUSE (as phone not currently active on the accont) to decline my request, which was beyond the unlock request requirement listed on the website (I already have taken the screen shot, Thanks)   PS; as a legitimate iPhone partner, XM could simply run a GSX report to know  which branded equipment you are selling for your freindly competitor   ... View more

I explicitly gave the IMEI it is an iPhone   How to directly speak to a technical support person ?  thanks ... View more

it is reasonable, but it has to be explicitly published   ... View more

the phone I want to unlock can not take other sim card since it is locked   ... View more

NO I pulled the sim out from that phone   I just activated the phone with the sim (line service), now the that sim is in another phone.     ... View more

I did activate, I just gave it to mom as gift who took it out of the States. ... View more

I guess their point is that my phone is NOT used on my current service now ... View more

whatever, but we should play by rules (published and commonly accepted), right, xfinity mobile? ... View more