About Allwhi05

Allwhi05 · ‎01-29-2019

Thanks for the reply. I have reached out to support and no one seems to know what an unlock code is. I've been given a case number, but like I stated previously it's been nearly a month and no reply. I appreciate you replying to this post. I will continue to call support until I get connected with someone who can help. It's unfortunate it has turned out this way. I highly value my time and multiple calls to support for a device I purchased outright seems like a waste of time.

Allwhi05 · ‎01-24-2019

This seems borderline ridiculous. 3 weeks and nothing from Xfinity. Please, I'd like to get this resolved and have my devices unlocked!

Allwhi05 · ‎01-19-2019

2 weeks and STILL no reply from Xfinity on this. Seems inexcusable. This is very frustrating to pay $800 for a device locked to the Xfinity network.

Allwhi05 · ‎01-06-2019

Still no response from Xfinity. I would appreciate a quick resolution to this issue of being unable to unlock the two S9's I purchased.

Allwhi05 · ‎01-03-2019

It's been 4 days and I still have no response from Xfinity on this.

Allwhi05 · ‎12-29-2018

Thanks for the quick reply. I'm trying to stay patient. But am not thrilled with my experience on the phone today. Spending over $1400 on two phones and then not being able to unlock them is super frustrating. I'm trusting a Xfinity rep will see this and get me a quicker solution.

Allwhi05 · ‎12-29-2018

Hi - I have three phones on my account: two S9's and one Moto E5. I obtained unlock codes for all three devices from Xfinity mobile, but only the code for the E5 worked. I spent an hour on the phone with support, but was told it would take 10 to 14 days to resolve. Is there anything that can be done to expedite this? I'm assuming I will need an additional unfreeze code for both devices. Case # 18122974202. Thanks in advance.

About Allwhi05

Re: S9 unlock issues

Re: S9 unlock issues

Re: S9 unlock issues

Re: S9 unlock issues

Re: S9 unlock issues

Re: S9 unlock issues

S9 unlock issues