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About Allwhi05
since
04-26-2018
01-19-2019
Allwhi05
New Poster
5
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0
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01-19-2019
11:11 AM
2 weeks and STILL no reply from Xfinity on this. Seems inexcusable. This is very frustrating to pay $800 for a device locked to the Xfinity network.
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01-06-2019
01:52 PM
Still no response from Xfinity. I would appreciate a quick resolution to this issue of being unable to unlock the two S9's I purchased.
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01-03-2019
07:29 AM
It's been 4 days and I still have no response from Xfinity on this.
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12-29-2018
03:29 PM
Thanks for the quick reply. I'm trying to stay patient. But am not thrilled with my experience on the phone today. Spending over $1400 on two phones and then not being able to unlock them is super frustrating. I'm trusting a Xfinity rep will see this and get me a quicker solution.
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12-29-2018
02:06 PM
Hi - I have three phones on my account: two S9's and one Moto E5. I obtained unlock codes for all three devices from Xfinity mobile, but only the code for the E5 worked. I spent an hour on the phone with support, but was told it would take 10 to 14 days to resolve. Is there anything that can be done to expedite this? I'm assuming I will need an additional unfreeze code for both devices. Case # 18122974202. Thanks in advance.
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