About mbatson

Thanks.  My mistake. I was trying to use the app for Mobile instead of Xfinity My Account app.  The app for My Account works for me - with 2 factor and as secondary user.  The Mobile app only works for the primary user - no idea why that would be. ... View more

I cannot login to my account using my account mobile - iPhone with 2 step.  It says only primary account holder can access my account.  I can access it on the computer.  You reqally need to address this and get the app to work.  Ignoring customers is really not acceptable.   ... View more