About JLDOOBLY

JLDOOBLY · ‎09-29-2018

No, they wouldn't charge you and send it to collections. Comcast gives a 30 day money back guarantee, so if you cancel in first 30 days, you get a full refund and that is that. Only tv service is available in your area, somebody made a mistake. They offered some compensation for your troubles, and that is fair in my opinion. I just wanted to correct your remark for future customers and any confusion about the 30 day money back guarantee.

JLDOOBLY · ‎09-28-2018

Also, even if somebody ran a line to an active box, or even into your active line VIA a splitter, it wouldn't matter. The signal is encoded, or encrypted, and no equipment would work without being activated on some account. It isn't possible to steal cable in that manner anymore.

JLDOOBLY · ‎09-25-2018

Are you within range of a hotspot from inside your home, in any part? Some people don't think to check, or even know that this is part of their service, but it helps a ton.

JLDOOBLY · ‎09-25-2018

Well, considering the services come across the same coax line, it is a bit odd that one service is available and another isn't. While I know you are correct, it isn't something that people think of. Obviously their system allowed them pick, then to submit the order for you, so the agent had no reason to think otherwise. They aren't able to provide service, and made a mistake. If you agreed to a contract and then quit out after wasting 13 hours of comcasts time, and offering 15 bucks in return.. they would tell you to keep your money, no problem. Have a nice day.

JLDOOBLY · ‎09-25-2018

The sports entertainment package is not 16.90, the full price is 9.95. The regional sports fee is different, and is applied to anyone who has starter/standard level of TV or higher. I don't now where you live so I can't help you as far as the lineup, but the prices I have given is across the board. (you can also find the sports entertainment package for 5.00 on promotion for X amount of months if you watch for it)

JLDOOBLY · ‎09-25-2018

In the future they would not charge you this fee again unless at a new address. The reason they did, as Nerburg mentioned, was this was considered a "failed self-install installation" From this point forwards, the lines outsides and Comcast equipment is not something you would be charged for having an issue with. Only your lines inside your home (past demarc), your equipment you may own, and any splitters, amplifiers, etc would be on you if a tech had to be called out. It is a bit odd, but it's just the way it is and has been for a long time. On the bright side, you have a brand new drop that should be top tier for service now rather than some old line.

JLDOOBLY · ‎09-21-2018

That isn't necessary. You can just have a corp rep here get that taken care of for you. Give them a chance to assist you before you threaten with an attorney :P

JLDOOBLY · ‎09-19-2018

That is strange, they can see if the equipment was returned.. but... in PA you can do a self install pickup.. immediately at the store (as soon as closest one opens again) So just go there and change the order at the store, get your equipment.

JLDOOBLY · ‎09-19-2018

The contract you signed went over the pricing that you are disputing, so you agreed to the price (I understand the agent stated different) Home Security is not something I have ever known to be free for any amount of time, especially a year. You can speak with solutions to get on a new plan/price point (you can change your service however you like in contract) or speak with a corp rep here for those options as well.

JLDOOBLY · ‎09-19-2018

Any time you move you get a new account #. (account numbers are connected to address in some way) In-state moves you typically can keep equipment, plan, and login credentials without much hassle (few market exceptions). Out-of-state moves, you usually will have to re-pick your plan, create a new username (or have tech transfer it over after), new equipment, etc. But yes, you always get a new account #, but in-state moves most everything usually transfers over with you. Autopay always will need to be reset as well, because of the account # change. So my advice for you, go ahead and get your new plan picked out (you have new customers offers available), setup your transfer (movers will still set this up for you) Once service is established at new address, have tech move over username/email, then you go reset any billing preferences. Also make sure to double check that the old address is fully disconnected and bill is forwarded or transferred over. MOVERS EDGE CONTACT #: 877 338 7017

JLDOOBLY · ‎09-18-2018

You are charged in advance, it is possible your cycle lined up where you got a bill right when you were moving (that will be adjusted of course) When you move, you always get a new account #. It sounds like they didn't transfer your service, they just setup a new account not connected (so billing and username and equipment doesn't roll over to new address in that case) I would follow up with billing, they can get the balance(or credit, depending) transferred to the new address. You could also wait for a corp rep here as well. EDIT ADD: Moves can be tricky, especially if the new address is out of state, or one of the addresses is bulk and the other one is residential, and whether or not the equipment you have can work in your new area.. Each case is unique is what I am getting at, so you definitely need someone to look over your two accounts and ensure they are proper.

JLDOOBLY · ‎09-14-2018

Also remember that you have access to the hotspots. I am not sure if this helps you inside your new home, but it does help.

JLDOOBLY · ‎09-14-2018

I would stop submitting any new tickets. Your original ticket probably has the answer already, which I would assume is that Comcast doesn't service your address, but your new tickets are muddying the waters.

JLDOOBLY · ‎09-11-2018

Call Comcast Business DEPT @ 800-391-3000, they can get the status changed back to residential.

JLDOOBLY · ‎09-07-2018

IP addresses change, unless they are static IPs (if you are a regular residential customer, aka not business, then your IP is dynamic and is changed regularly). So that could have been your IP, but isn't now. They usually are on point with these claims, so I would check to make sure someone else in the home didn't download it. Also, if somebody used your myaccount login or any secondary login for the account using the hotspot, this could cause that as well I believe.

JLDOOBLY · ‎09-02-2018

There is a difference in getting service to your house, in an already serviced area, compared to getting service to your house, in a neighborhood that is still in progress/under construction. It sounds like your neighborhood itself is pending construction, and if this is the case, you will just have to wait until that is complete. If you already have a serviceability ticket submitted, then you should be one of the first to be notified and setup when it is done. (Although I would still follow up) A corp rep could give you more info, just trying to help you until one can get to you.

JLDOOBLY · ‎09-02-2018

Well, when you move state to state you typically do not take your equipment with you, especially region to region. You were going to have a separate account, that wasn't connected as far as username and billing info anyway. (tech support can transfer the username info after you are connected if you want, or create a new one) The billing for this would start when you activate service at the new address. Concerning your current restarted service that will be disconnected in a couple days, if you are setup on a new agreement, you just need to make sure the ETFs don't get applied (since the two accounts and addresses are not connected per say) As long as you keep service, no penalty would be applied, but it would be the safe move to make sure when you are setting the disconnect order back up for your CO address.

JLDOOBLY · ‎09-02-2018

This is a federal holiday weekend, and their techs are likely booked solid for new installs and other troubleshooting.

JLDOOBLY · ‎08-27-2018

That depends on if it was hard disconnected or not. From what you stated, it shouldn't be though. That only happens after your service has been turned off for a while. When I had payment issues, when I paid, it came on within 30 minutes to an hour. I would call to see what is going on. Have you unplugged you box and plugged it back up to restart/refresh?

JLDOOBLY · ‎08-27-2018

Ahh, I did not notice the go in ID GO. So you do still have the channel, unlike us in the Northeast, just not to stream. Sorry I misunderstood, but you are correct. There are things that tech support can do to get that fixed for you. May just be a credential issue. I feel foolish.

JLDOOBLY · ‎08-27-2018

Most likely you can, if you need it quick I would just go to the service center. They can usually submit your order and give you the kit while you are there. I would make sure to take your ID and payment info though.

JLDOOBLY · ‎08-26-2018

Well I don't know much about the happenings out of my area. It does sound exactly what happened up here though. When I have spoke to reps concerning this, they say there is currently no info on when they might bring those channels back, but they got alot of calls about it, and was sure they probably would at some point. These stations get popular shows, and often want to ask for way more than their previous arrangement. I wonder how hard of a hit they take when all their Comcast viewers dropped, and they lost a huge percentage in viewership? This is just a customer's opinion, no rep ever said these things to me, just theorizing off what I have researched. You do have to put your foot down somewhere, all these stations will just push and push and push until our bills are seriously affected because of rising cost to provide the stations. So Comcast is protecting us, in a way :P

JLDOOBLY · ‎08-26-2018

Possibly, because ID is one of the channels in the northeast area that did not come to an agreement with Comcast when the bundle restructure occurred. So if you are in the northeast, it is likely you will not have access to ID at least until an agreement is made, if and when. The ones I know of that are in the same boat, is TruTV, ID, and Oxygen. I believe BTN (big ten network) as well, but I don't know if that happened for the same reason.

JLDOOBLY · ‎08-26-2018

Nerdburg is on point with the modem and having an EMTA (phone port) on it. (The phone port needs to be activated, not necessarily used) That is why people have issues if they don't have a phone port, because there isn't one to activate, and the plan "requires" it. (This is how it was explained, I don't know enough to buy my own modem honestly, so I rent) The agreements just state that you agree to keep some service with comcast for a period of time, doesn't matter if you downgrade, upgrade, transfer, whatever. You usually pay 10.00 more for a non-agreement, vs. POSSIBLY paying 10.00 for each month remaining if you have to fully cancel service. (Besides home security) To Nerdburg: not that you need anyone to verify your info, I just think if you multiple people agree it makes the person more at ease on their decision. Also just wanted to add the bit about agreements. Not stealing your thunder :P

JLDOOBLY · ‎08-25-2018

CMacGolf, as stated above, you can use both, or either. Of course Tivo doesn't do the things X1 does, or use the X1 platform itself, it is a separate unit and a separate system. This does not mean you can not use your TIVO on one TV, and X1 on another.

JLDOOBLY · ‎08-25-2018

The forum is primarily customer to customer interaction but the corp reps do assist as they can. There aren't many of them, spread across a huge forum, plus they work hours just like normal reps. It is the weekend as well, that's why I was saying be patient if you go this route. most any customer service rep @ 800 Xfinity can submit this request for you, just make sure to get the ticket number. If you want a more specialized rep, the movers edge number is 877 338 7017. those guys deal with moves as their primary job, and submit these requests on a daily basis. Of course, the choice is yours, just trying to help you. REMEMBER, make sure to get the ticket number.

JLDOOBLY · ‎08-25-2018

Sorry you are having issue, those types of answers do leave you wondering. They may already know it is not serviceable, and just aren't explaining it well enough, or they are just being lazy, and not wanting to submit your ticket. If you ask them to have a serviceability request done, I'm sure they would though. A corp rep here can check it, and submit the request if necesarry, if you don't care to wait (Reps here are a bit more reliable & professional in my experience)

JLDOOBLY · ‎08-24-2018

What do you mean by having the outlet 'activated'? It doesn't work because it isn't connected to the Comcast line coming in correct? So the outlet needs to be plugged up via a splitter to the incoming line right? I guess I don't understand why this is called activating, since it is a physical change needing to be made. Also, I thought the apartment complex would be responsible for this, not comcast? (if that was the issue) If I am way off here, please let me know. TY

JLDOOBLY · ‎08-23-2018

Comcast does not control the programming on these channels, only gives you access to them. FOX owns BIG TEN, last I knew (and the schools in the BIG TEN, as co-owners) EDIT ADD: The buzz about BTN and Comcast is that an agreement wasn't done yet, and so the channel was dropped temporarily in a few areas, but Comcast states they are working to get them back.

JLDOOBLY · ‎08-23-2018

Customer service is not in communication with the people who do this job, and can only relay the info they are given, with an estimated fix date. I hope your child is okay, and I am just posting to help you understand the process before you are assisted. The crew that is coming to bury the line has to mark other utilities first, and sometimes this can be a pain for many reasons, but that has to be done first. THEY, are the ones who are responsible for contacting you to let you know anything( they often don't, as they work in your easement. I think they should as a courtesy though ) They are often contracted companies by Comcast. This does not excuse anything going on, I understand, but the people from customer service aren't lying to you, they are just relaying info and reading notes attached. (I used to work in customer service for other providers, so I get a little defensive when blame is misplaced on the guys who are USUALLY going above and beyond to assist you, you just don't know they are)

JLDOOBLY · ‎08-23-2018

I am not familiar with an identity number? It would be helpful to us to know what you got this number in reference to. Did you order new service, troubleshooting with tech support, serviceability request?

JLDOOBLY · ‎08-21-2018

Please don't pull up old threads like this. Post your own if the previous posts didn't answer your question.

JLDOOBLY · ‎08-21-2018

One of your devices could also have spyware/adware,virus, malware, etc causing it to eat up alot more data than what you actually use yourself. (Which isn't a Comcast issue) You need to try and pinpoint which device(s) is causing the issue. If you weren't over 1TB before, and now are hitting up to and over 5Tbs a month, then there is definitely an issue with one of your devices. I would disconnect them from your network until you pinpoint what is going on. EDIT ADD: The increase in speed you referred to would have no effect on your usage, you would just have a faster connection with what you already do.

JLDOOBLY · ‎08-19-2018

Groupon sells used items as well, correct? Usually, you can not buy Comcast/Xfinity equipment, and what they lease out is specifically designed for them. If you bought equipment that was previously Xfinity's, then this would cause that issue.

JLDOOBLY · ‎08-19-2018

Just to clarify, there are many new plans that DO include NETFLIX within your bundle, I do not know if yours is. (These were created around the time the other user stated the incorrect reply). If NETFLIX is included within you bundle, you need to contact Xfinity billing, and have them take over the billing for netflix. (Not sure if possible without X1 box unfortunately, but billing can give you that answer) Netflix then, should send you an e-mail confirming this.

JLDOOBLY · ‎08-19-2018

The fact you use the term 'challenge' says enough. I don't remember the conversation in that way, nor does this explain the deleted messages that didn't violate forum rules. I do believe you have been a bit biased towards me since then even though my intentions were not bad. I may come across as brash, and sometimes go a little over edge in reply to people who cause their own issues and blame comcast, but it is to verify and protect me and others in similar situations, and MORE IMPORTANT, to have the correct info for those doing searches on google in the near future. (This stuff may be history tomorrow, but people search google for answers at all time) I still don't believe existing customers are subject to random hard inquiries, or hard inquiries without warning or permission during changes of service. I think the info you guys are going off of may be older, and again, considering the multiple scenarios where X or Y can apply, I understand the confusion. I also understand you consider this my opinion and incorrect as well. I don't want to keep commenting on it though, I see you guys have given your official response coming down from top so I respect that. Thank you for your time, and Again, I hope you do not see me as someone who is 'challenging' your authority, as I know you have EARNED it and it IS taxing.

JLDOOBLY · ‎08-19-2018

Thank you for that. I did not see much in the document as far as existing customers, so this may be correct, although the corporate reps were not aware of what I stated when I brought this info up quite a while back, then turned around and verified that I was correct (as far as new customers, anyway). I would like to take a look at the document as far as existing customer credit screening policy (which is likely different depending on where you live), because I don't believe it would be the case for a customer who chooses the easy enroll option to avoid the hard inquiry, just for comcast to turn around and run one anyway, WITHOUT their social. I do want to add, I am not trying to act like I know it all, and say that others are incorrect or anything, I just want to clear up this misconception about credit checks because it does affect us. Expert Again argued with me before that even new customers are subject to hard checks even after a corp rep verified I was correct. Then deleted any comments afterwards where I wanted to clear up things, without explanation. So I do appreciate you not taking offense to me trying to understand, and clear up what I believe to be true.

JLDOOBLY · ‎08-18-2018

Janitor, I do want to clear up that statement. You do not authorize them to do a hard inquiry at any time they want, business need or not. Their own policy on doing these hard inquiries states that the customer must be informed, and that permission must be given. A Positive ID check/soft inquiry can be done without permission for business need, but not a hard inquiry. If you believe this to be wrong, you should have a corp rep research the policy (not the user agreement, I know what you are referring to and this is not their policy, as it refers to soft/pos ID checks) I have visually seen this document myself, and the employee also let me write down the document reference # as well. To note: This is why they also offer the easy enroll option, INSTEAD of running a hard check or deposit. In all fairness, there are variations I saw, where home security basically needed a credit check for some areas, but not regular service (tv/internet/home phone)

JLDOOBLY · ‎08-18-2018

Comcast does not hire electricians to wire your house. Also, if there is an outage, tech support will suggest to wait til the outage is over before sending a tech, so one is not needlessly sent out to repair issues that are outage related. Everyone screams scam if their service is not working, and come up with these conspiracy theories, but if you know how the system works, and understand how cable service in general works, then it is obvious what you say is not true. It sounds like they are working in your area, and these are planned outages that you can view in your myaccount service. If not, and basic troubleshooting does not work, then what do you think Comcast should do? Ignore you? You are not charges if the problem is comcast equipment or comcast lines, only if it is issues with your stuff that YOU own. If somebody repairs your car, is Ford supposed to pay for it?

JLDOOBLY · ‎08-17-2018

That isn't what Again was saying at all. He said, in the easiest terms I can think of to put them for you. You are comparing a discounted package price, to full price internet. When you downgrade, your promotion discount is removed and the offer for internet would be @ it's every day full price. Also, just because you don't understand it, makes it 'manipulative'. Most every competitor is structured in the same fashion. EDIT ADD: From the time you are a new customer and ordering service on the web, or if you are transferring service to a new address over the phone, the details of these promotions are laid out for you. Most likely, you rushed the CSR and didn't listen to half of what they said. That is why they implemented their new summary review process. Now, you have to look over your order, and approve the details by text or e-mail, before that agent can process the order for you. This is for the customer's defense, but I imagine the CSRs are just as happy since customers like yourself can't say they "were never told about this being a promotion"

JLDOOBLY · ‎08-16-2018

The reply was removed for violating. If a hard check was done without your permission, you need a corp employee here, or a billing agent @ 1800 XFINITY to put in a request to mask/remove the inquiry.

JLDOOBLY · ‎08-13-2018

The 2.4 Ghz and 5 Ghz that you mentioned are not your speeds. These are channels, created by your equipment. 5 Ghz helps as far as range and bandwith. It helps overcrowding issues when alot of people are connecting to the same network. You said the tech changed your speed from performance to perf starter, but also mention he took away your 5.0Ghz channel? I am a little confused, because the equipment provides these channels, (alot of devices, especially older types, can not see/use the 5.0 Ghz to begin with) so I doubt he removed one of the channels on your equipment. You just need to make sure that the correct boot file for whatever you current speed is, is loaded. (Each speed has it's own, usually restarting the equipment will fix this though) Also that they have the correct numbers for your equipment on file, then make sure your speed on your plan is what you believe it is. From there, it would be an on-site issue, or something you possibly changed. I know this wasn't too helpful, just trying to clear up a couple things so you know what to ask for. If you go tell tech support that somebody removed one of the channels off your equipment, they are not going to know how to fix that. So at this point, are you able to see 2.4Ghz and 5.0Ghz? If not, did you try other devices?

JLDOOBLY · ‎08-12-2018

You can have a tech come out to assist, and have them show you the signal levels at the demarc point. Other than that, I don't think there is a way for your to view anything beyond your home.

JLDOOBLY · ‎08-12-2018

They recommended you call support line so a billing agent could submit an particular escalation ticket for you. If changing out the modem type code to customer owned doesn't work, this is what needs to be done.

JLDOOBLY · ‎08-12-2018

If you don't pay, service will be disconnected, bill will be sent to collections, and will go against your credit so that is on you. You should take the time to call and have them properly credit your account for the issues (as long as they were documented you should be okay, unless you never called because you prefer email, which leaves you without proof of service issues)

JLDOOBLY · ‎08-12-2018

WalMart should be able to fix this, and give you the return amount in cash since you have the receipt. (They typically ask how you want it returned, in my experience) Just take the card and receipt(s) back in and let them know what happened, and they can fix it at their customer service station.

JLDOOBLY · ‎08-11-2018

That is part of what I said, in the same post I stated: If you BOTH are on the paperwork, then you both need to sit down together and decide whose name it should be in, and have that ONE account setup and activated. I am not an employee, as you probably already know. Since you are unable to do this, taking your info to service center gets his account officially disconnected, and they can properly notate the accounts with the given situation, with your proof, so it doesn't happen again. Agents are not supposed to set a disconnect for your service and finalize it without speaking with you, regardless of how manipulative he is ( I understand this happened, but taking the proof in will assist with making sure only you have an active account here while you are on lease. There are paramaters they can set to make sure service is setup at an address, ONLY with proof of a lease. This is why I have suggested this to you. Also, I still haven't seen your answer if it is just you on the lease, just him, both, or neither. Remember, I am trying to help you.. Edit: You said: Regardless, I've already had the other account closed after I reopened mine and found out the other account was still active. I'm posting again because I found out that he was able to reopen the account and once again, there are two accounts open. They may have told you they closed it or would close his account, but that is not the proper procedure for doing so. It is MORE likely, the account wasn't disconnected in the first place, because a phone call should NOT (according to policy and also agents can and should get in trouble for doing so) disconnect the service by phone. So they told you they would over the phone they would disconnect someone else's service, without proof, which is against SOP, but then his service is still active. It really sounds like it was never disconnected, and it shouldn't have been, without proof.

JLDOOBLY · ‎08-11-2018

It sounds like you changed out equipment at some point ( even if a technician swapped it ) and the equipment on your account wasn't properly noted/updated. I would visit your local center if possible, and ask to have them remove that piece if know you don't have it.

JLDOOBLY · ‎08-09-2018

As I told you on the previous post, you need to take in the proof of residence with your name and ID/license. This will get the other account properly disconnected, and yours made active. Two accounts running on the same line/home can cause issues, that is why they are often disconnected instead. Take your info to your closest service center to have it resolved.

JLDOOBLY · ‎08-09-2018

The agent was correct, you can return equipment and NOT cancel your service. I had assumed that you TOLD THEM WHY you were returning the equipment, or did you just drop it off in a drop box or UPS store? I should have explained that part, but assumed that one would have communicated why they were returning the equipment, if they were having the issues you state. If you did not inform them that you wanted to cancel at the time you returned the equipment, then the extra month of charges would be valid, unfortunately. You would still have access to the service with owned equipment, as well as the hotspots and stream service, so the equipment being returned alone doesn't mean you had no access to your services. Though, a corp rep may be able to assist you if that is the case anyway, just giving you the logic behind it.