About JLDOOBLY

JLDOOBLY · ‎09-25-2018

The sports entertainment package is not 16.90, the full price is 9.95. The regional sports fee is different, and is applied to anyone who has starter/standard level of TV or higher. I don't now where you live so I can't help you as far as the lineup, but the prices I have given is across the board. (you can also find the sports entertainment package for 5.00 on promotion for X amount of months if you watch for it)

JLDOOBLY · ‎09-25-2018

In the future they would not charge you this fee again unless at a new address. The reason they did, as Nerburg mentioned, was this was considered a "failed self-install installation" From this point forwards, the lines outsides and Comcast equipment is not something you would be charged for having an issue with. Only your lines inside your home (past demarc), your equipment you may own, and any splitters, amplifiers, etc would be on you if a tech had to be called out. It is a bit odd, but it's just the way it is and has been for a long time. On the bright side, you have a brand new drop that should be top tier for service now rather than some old line.

JLDOOBLY · ‎09-19-2018

That is strange, they can see if the equipment was returned.. but... in PA you can do a self install pickup.. immediately at the store (as soon as closest one opens again) So just go there and change the order at the store, get your equipment.

JLDOOBLY · ‎09-18-2018

You are charged in advance, it is possible your cycle lined up where you got a bill right when you were moving (that will be adjusted of course) When you move, you always get a new account #. It sounds like they didn't transfer your service, they just setup a new account not connected (so billing and username and equipment doesn't roll over to new address in that case) I would follow up with billing, they can get the balance(or credit, depending) transferred to the new address. You could also wait for a corp rep here as well. EDIT ADD: Moves can be tricky, especially if the new address is out of state, or one of the addresses is bulk and the other one is residential, and whether or not the equipment you have can work in your new area.. Each case is unique is what I am getting at, so you definitely need someone to look over your two accounts and ensure they are proper.

JLDOOBLY · ‎09-11-2018

Call Comcast Business DEPT @ 800-391-3000, they can get the status changed back to residential.

JLDOOBLY · ‎09-07-2018

IP addresses change, unless they are static IPs (if you are a regular residential customer, aka not business, then your IP is dynamic and is changed regularly). So that could have been your IP, but isn't now. They usually are on point with these claims, so I would check to make sure someone else in the home didn't download it. Also, if somebody used your myaccount login or any secondary login for the account using the hotspot, this could cause that as well I believe.

JLDOOBLY · ‎09-02-2018

There is a difference in getting service to your house, in an already serviced area, compared to getting service to your house, in a neighborhood that is still in progress/under construction. It sounds like your neighborhood itself is pending construction, and if this is the case, you will just have to wait until that is complete. If you already have a serviceability ticket submitted, then you should be one of the first to be notified and setup when it is done. (Although I would still follow up) A corp rep could give you more info, just trying to help you until one can get to you.

JLDOOBLY · ‎08-27-2018

That depends on if it was hard disconnected or not. From what you stated, it shouldn't be though. That only happens after your service has been turned off for a while. When I had payment issues, when I paid, it came on within 30 minutes to an hour. I would call to see what is going on. Have you unplugged you box and plugged it back up to restart/refresh?

JLDOOBLY · ‎08-27-2018

Most likely you can, if you need it quick I would just go to the service center. They can usually submit your order and give you the kit while you are there. I would make sure to take your ID and payment info though.

JLDOOBLY · ‎08-26-2018

Nerdburg is on point with the modem and having an EMTA (phone port) on it. (The phone port needs to be activated, not necessarily used) That is why people have issues if they don't have a phone port, because there isn't one to activate, and the plan "requires" it. (This is how it was explained, I don't know enough to buy my own modem honestly, so I rent) The agreements just state that you agree to keep some service with comcast for a period of time, doesn't matter if you downgrade, upgrade, transfer, whatever. You usually pay 10.00 more for a non-agreement, vs. POSSIBLY paying 10.00 for each month remaining if you have to fully cancel service. (Besides home security) To Nerdburg: not that you need anyone to verify your info, I just think if you multiple people agree it makes the person more at ease on their decision. Also just wanted to add the bit about agreements. Not stealing your thunder :P

JLDOOBLY · ‎08-25-2018

CMacGolf, as stated above, you can use both, or either. Of course Tivo doesn't do the things X1 does, or use the X1 platform itself, it is a separate unit and a separate system. This does not mean you can not use your TIVO on one TV, and X1 on another.

JLDOOBLY · ‎08-25-2018

The forum is primarily customer to customer interaction but the corp reps do assist as they can. There aren't many of them, spread across a huge forum, plus they work hours just like normal reps. It is the weekend as well, that's why I was saying be patient if you go this route. most any customer service rep @ 800 Xfinity can submit this request for you, just make sure to get the ticket number. If you want a more specialized rep, the movers edge number is 877 338 7017. those guys deal with moves as their primary job, and submit these requests on a daily basis. Of course, the choice is yours, just trying to help you. REMEMBER, make sure to get the ticket number.

JLDOOBLY · ‎08-25-2018

Sorry you are having issue, those types of answers do leave you wondering. They may already know it is not serviceable, and just aren't explaining it well enough, or they are just being lazy, and not wanting to submit your ticket. If you ask them to have a serviceability request done, I'm sure they would though. A corp rep here can check it, and submit the request if necesarry, if you don't care to wait (Reps here are a bit more reliable & professional in my experience)

JLDOOBLY · ‎08-23-2018

Comcast does not control the programming on these channels, only gives you access to them. FOX owns BIG TEN, last I knew (and the schools in the BIG TEN, as co-owners) EDIT ADD: The buzz about BTN and Comcast is that an agreement wasn't done yet, and so the channel was dropped temporarily in a few areas, but Comcast states they are working to get them back.

JLDOOBLY · ‎08-21-2018

Please don't pull up old threads like this. Post your own if the previous posts didn't answer your question.

JLDOOBLY · ‎08-21-2018

One of your devices could also have spyware/adware,virus, malware, etc causing it to eat up alot more data than what you actually use yourself. (Which isn't a Comcast issue) You need to try and pinpoint which device(s) is causing the issue. If you weren't over 1TB before, and now are hitting up to and over 5Tbs a month, then there is definitely an issue with one of your devices. I would disconnect them from your network until you pinpoint what is going on. EDIT ADD: The increase in speed you referred to would have no effect on your usage, you would just have a faster connection with what you already do.

JLDOOBLY · ‎08-19-2018

Just to clarify, there are many new plans that DO include NETFLIX within your bundle, I do not know if yours is. (These were created around the time the other user stated the incorrect reply). If NETFLIX is included within you bundle, you need to contact Xfinity billing, and have them take over the billing for netflix. (Not sure if possible without X1 box unfortunately, but billing can give you that answer) Netflix then, should send you an e-mail confirming this.

JLDOOBLY · ‎08-16-2018

The reply was removed for violating. If a hard check was done without your permission, you need a corp employee here, or a billing agent @ 1800 XFINITY to put in a request to mask/remove the inquiry.

JLDOOBLY · ‎08-12-2018

You can have a tech come out to assist, and have them show you the signal levels at the demarc point. Other than that, I don't think there is a way for your to view anything beyond your home.

JLDOOBLY · ‎08-12-2018

They recommended you call support line so a billing agent could submit an particular escalation ticket for you. If changing out the modem type code to customer owned doesn't work, this is what needs to be done.

JLDOOBLY · ‎08-11-2018

That is part of what I said, in the same post I stated: If you BOTH are on the paperwork, then you both need to sit down together and decide whose name it should be in, and have that ONE account setup and activated. I am not an employee, as you probably already know. Since you are unable to do this, taking your info to service center gets his account officially disconnected, and they can properly notate the accounts with the given situation, with your proof, so it doesn't happen again. Agents are not supposed to set a disconnect for your service and finalize it without speaking with you, regardless of how manipulative he is ( I understand this happened, but taking the proof in will assist with making sure only you have an active account here while you are on lease. There are paramaters they can set to make sure service is setup at an address, ONLY with proof of a lease. This is why I have suggested this to you. Also, I still haven't seen your answer if it is just you on the lease, just him, both, or neither. Remember, I am trying to help you.. Edit: You said: Regardless, I've already had the other account closed after I reopened mine and found out the other account was still active. I'm posting again because I found out that he was able to reopen the account and once again, there are two accounts open. They may have told you they closed it or would close his account, but that is not the proper procedure for doing so. It is MORE likely, the account wasn't disconnected in the first place, because a phone call should NOT (according to policy and also agents can and should get in trouble for doing so) disconnect the service by phone. So they told you they would over the phone they would disconnect someone else's service, without proof, which is against SOP, but then his service is still active. It really sounds like it was never disconnected, and it shouldn't have been, without proof.

JLDOOBLY · ‎08-09-2018

As I told you on the previous post, you need to take in the proof of residence with your name and ID/license. This will get the other account properly disconnected, and yours made active. Two accounts running on the same line/home can cause issues, that is why they are often disconnected instead. Take your info to your closest service center to have it resolved.

JLDOOBLY · ‎08-06-2018

10 dollars per month remaining for regular services (doesnt matter if you have single, double, or triple, it's still just 10.00 per month left) Except for home security. Home security ETFs are 30 dollars per month remaining, ON TOP of other services. SO if you have tv OR internet OR home phone, AND Home security, you would owe 40 dollars per month remaining.

JLDOOBLY · ‎08-04-2018

We are customers like you, and can not refund you as you wish. A corp rep may jump in after a while, to see what could be done, but you would have a quicker reply by calling their billing department.

JLDOOBLY · ‎08-04-2018

You are comparing speeds that are likely radically different, and prices that are promotional vs full price.

JLDOOBLY · ‎08-04-2018

Ahh yes, sorry. Some areas don't offer the gig, and I guess the extreme pro is in it's place for those areas. The 11.00 I mentioned was also for a modem/router, so if you own yours, then you could take that fee off.

JLDOOBLY · ‎08-03-2018

It includes the X1 Cloud DVR only, not the modem or any secondary tv boxes. so 149.99 + 11 + 10 (if by companion you mean X1 box) + 6 for the converter. That setup would put you at roughly $177.00 BEFORE taxes and fees I believe (because the super triple is only available in northeast, and that is also my pricing) Keep in mind that the super triple has netflix paid for with it, and the GIG internet speed (1000 Mbps download), it also has the sports entertain pack I believe.

JLDOOBLY · ‎07-31-2018

No, most of the time it is a bad splitter, loose connection, or damaged wire. It will be a quick easy fix and doesn't cost you anything. Signal Noise can even affect airplanes and their equipment, which is a big part of the reason service can be shut off for these issues.

JLDOOBLY · ‎07-31-2018

That is exactly the reason for the call.. Not everybody is tech savvy enough to understand the jargon, so they just make it plain and simple to understand for everyone. You can believe what you like, but please refrain from posting replies as factual, if you are not sure, please. Again, I have noticed this from your replies multiple times before, and it is counter productive.

JLDOOBLY · ‎07-31-2018

Barbie123, in my time following this forum, I have noticed that you post incorrect information quite often. If you are not sure of your answer, please do not reply like you are. Those calls are likely because noise has been detected, (ingress, egress), and if they don't follow up, Comcast could shut off their service to prevent interference with other addresses and beyond. EDIT: Not trying to be rude, but this is primarily customer to customer interaction, and bad advice/incorrect info is the opposite of these people are looking for. It also confuses people doing searches in the future concerning similar issues.

JLDOOBLY · ‎07-30-2018

Some areas vary, but generally 90 days from past answers I have seen on here.

JLDOOBLY · ‎07-28-2018

Once an address is blocked, it wouldn't matter if the bill was paid or not at that point. The new tenant just has to provide proof of residence/ID at a local service center to remove the block. (If the person setting up the service is the one who had the balance, but paid it, then proof of that payment would likely be necessary as well.)

JLDOOBLY · ‎07-28-2018

It isn't a scam, I have received multiple VISA cards from my accounts over the years, no problem. The issue stems from a few things I have noticed on here. They have to make sure the code for the card is in your plan upon setup, and YOU have to make sure that you pay your bill on time for the first 3 months/90 days. You must also keep the plan with the attached card code until your card is approved and sent. If you moved service, changed your plan, paid late, or any number of things before the reward was approved, it would likely make you ineligible for the reward. Also, therewards page lists your reward the entire time up until is approved, sent, received, and displays the info about the reward itself. The rewards come from a 3rd party I believe, so there is also the possibility of a communication error. Just trying to clear up, that the cards are indeed valid, and people do receive them. They are not a scam.

JLDOOBLY · ‎07-28-2018

There is a little more to it than you probably think, on Comcast's end. Movers Edge number is 877 338 7017 /// Call that number, they can set you up for a self transfer

JLDOOBLY · ‎07-23-2018

It just sounds like your original promotions has gone to its step 2 pricing.. which still isn't the full price of the package. This is a PROMOTIONAL offer for a set amount of time. This wasn't the price for life. It isn't crooked or bait and switch, it is the package you agreed to originally, and your bill reflects this.

JLDOOBLY · ‎07-10-2018

I don't believe the person who submits the ticket is the one who works it for you. I think they have teams for each area that work the requests. Now, why THEY don't contact the customer and let them know the results, is a mystery. It seems like it would be their primary job.. work the ticket, let the customer know.. Send to construction/technician to setup drop if so. Anyway, I am glad you got a proper ticket submitted, and are waiting for the results (You can check on status any time by calling in, but I would give it a couple days first.)

JLDOOBLY · ‎07-10-2018

So it sounds like your service is not grounded properly, if at all. Why in the world would you keep letting the issue happen without having it fixed? A comcast tech will have to come look over your setup to ensure it was comcast's responsibility. You are lucky that is the only damage you have to deal with. Although, since only your TV was affected on same outlset, and multiple boxes got fried off it, it actually sounds like your tv was possibly the culprit. Only an on-site tech can/will determine this, and your ticket you have submitted is what gets that ball rolling.

JLDOOBLY · ‎07-07-2018

It only takes a couple days normally for a serviceability request.. except, they rarely call the customer to inform them of the results. An agent could look up the ticket for you, if it was put in properly, or submit a new ticket(that is what I would do) and make SURE to get the ticket number!

JLDOOBLY · ‎07-07-2018

Maybe he PMed you this part, but just to add on if not. Your service could actually be disconnected if you do not schedule this appointment and let them fix the issue.

JLDOOBLY · ‎07-07-2018

Home Security Requires a professional installation. I know you already have it installed, but in their system, it probably is giving them major issues trying to restart your home security without an install. Because in the eyes of their system, your service needs to be reinstalled completely (I know it doesn't, but I am just thinking the way a computer and software is concerned) If you can go without your home security until you move, that's what I would do. You also have new customer pricing when you move, so you may be able to get a new plan. (Also, I would watch your next few bills close, the ETFs for home security are stiff, and depending on how the agent set the disconnect, the ETF's may end up being applied. I doubt it, just check on it) Call 877 338 7017 to setup your move, and that number ONLY. That is the movers edge number.

JLDOOBLY · ‎06-26-2018

bskirk07, Comcast doesn't NOT want to provide service for customers. Do you think they are turning down an entire street/subdivision/area's monthly service charges out of spite? No, it is because at the time they didn't have the foundation to setup service. There are many factors before establishing service in an area. Does any company have rights here? Does the city have some type of agreement? Then you have construction itself, physically building out the lines and cable network, factoring in utilitiies and easements, agreements with apartment complexes and housing authorities. Then, after all the "main lines" are ran, they have to run drops for each address itself, physically adding each and every address into their systems, (which checks with USPS) so you have your own dedicated line. This is a very, very, broke down, quick run down of the headache of building into a new area, so maybe think of these things before you accuse Comcast of "not wanting to give me service out of spite" They don't just "beam down the 'signal' from space"

JLDOOBLY · ‎06-23-2018

Have you swapped the box out? They do have faulty equipment from time to time

JLDOOBLY · ‎06-22-2018

I just saw an option on my X1 box yesterday. Unlink NETFLIX account, or something of that sort. I wonder if that would help?

JLDOOBLY · ‎06-16-2018

You have new customers offers available when you move. You can see those by signing out and viewing your new address as a new customer would. Or call movers edge @ 877 338 7017 and ask them to go over the rates with you. You aren't going to get cheaper pricing than new customers offers.

JLDOOBLY · ‎06-15-2018

Call in. 1800 XFINITY To add HD is 9.95 per month extra

JLDOOBLY · ‎06-15-2018

You are willing to cut your internet speed in half for that price, plus pay whatever installation charges they offer? Did you even check what the lower speed offers would be for you? 65.00 for 150 download speed isn't bad, but I am sure they could have done the 75 or 60 even cheaper.

JLDOOBLY · ‎06-14-2018

Your user name and password normally move with you to the new address if the agent setup the transfer properly. (Unless it was from one state to another, or like, a business account to a residential account) If not, then tech support can easily move over your my account user name and password.

JLDOOBLY · ‎06-13-2018

Not sure what " your community not having an antenna " has to do with anything, at all. The coax line is the main wiring used from your drop line to your inside cabling inside your home, to your modem/tv boxes. Anyway, wasn't trying to be rude, but considering between your drop line and your modem and your computer network, BOTH of those types of wires are used, it makes it confusing. Yes, it is common for a coax line that is not properly grounded/not grounded at all, to be overloaded and fry equipment. Honestly, we could theorize all we want, but without actually having someone look at it, there is no way to be sure. Also, to prevent this from happening again, you need to have your house rewired. I doubt the landlord will pay for it though.

JLDOOBLY · ‎06-12-2018

Well, you keep saying CATV wiring.. but I believe you mean COAX lines..

JLDOOBLY · ‎05-28-2018

If your DOCSIS 3.1 has a phone port, then yes. and further on Comcast Andrew, the XB3 can handle the 400 download rate. If you try to set gigabit on an XB3 it will actually set it the 400/10 bootfile because that is the max it can handle. The Super Triple adds phone service, so a phone port would be needed. If he owns his own modem without a phone port, he would need a new rental or purchase a new one with phone poort. It sounds like this was more than likely the issue. The text they wanted to send you was to confirm your order, which shows your changes line by line with the total including taxes, which is an odd thing to decline over.