Alot of plans come with 2nd step pricing. IE: 39.99 x 12months --> 59.99 months 13-24, then full price afterwards. It sounds like this was what happened in your case. ... View more

The 2.4 Ghz and 5 Ghz that you mentioned are not your speeds. These are channels, created by your equipment. 5 Ghz helps as far as range and bandwith. It helps overcrowding issues when alot of people are connecting to the same network. You said the tech changed your speed from performance to perf starter, but also mention he took away your 5.0Ghz channel? I am a little confused, because the equipment provides these channels, (alot of devices, especially older types, can not see/use the 5.0 Ghz to begin with) so I doubt he removed one of the channels on your equipment. You just need to make sure that the correct boot file for whatever you current speed is, is loaded. (Each speed has it's own, usually restarting the equipment will fix this though) Also that they have the correct numbers for your equipment on file, then make sure your speed on your plan is what you believe it is. From there, it would be an on-site issue, or something you possibly changed. I know this wasn't too helpful, just trying to clear up a couple things so you know what to ask for. If you go tell tech support that somebody removed one of the channels off your equipment, they are not going to know how to fix that. So at this point, are you able to see 2.4Ghz and 5.0Ghz? If not, did you try other devices? ... View more

Hmm, okay, thank you. The new view didn't look the way he described to me, maybe it was my settings :P ... View more

So am I viewing the old design? Also, why does it change back and forth even while I am logged in, it sometimes jumps between views? ... View more

You can have a tech come out to assist, and have them show you the signal levels at the demarc point. Other than that, I don't think there is a way for your to view anything beyond your home. ... View more

Are you sure it isn't your settings? On multiple devices and computers I see white background with black text. I know the page sometimes changes it's appearance randomly, even the xfinity.com main page, but it still remains black text with white background for me. ... View more

They recommended you call support line so a billing agent could submit an particular escalation ticket for you. If changing out the modem type code to customer owned doesn't work, this is what needs to be done. ... View more

He does have financial responsibility, being joint account holder. The equipment and bills are tied to him, (and you, from what you state) So both parties have to go in to a service center with IDs to remove one or other. Just because this is an inconvenience, doesn't make the process incorrect. It would be like somebody cosigning for a car, then the owner wants to remove the cosigner but doesn't understand why they can't without giving the car back. ... View more

If you don't pay, service will be disconnected, bill will be sent to collections, and will go against your credit so that is on you. You should take the time to call and have them properly credit your account for the issues (as long as they were documented you should be okay, unless you never called because you prefer email, which leaves you without proof of service issues) ... View more

WalMart should be able to fix this, and give you the return amount in cash since you have the receipt. (They typically ask how you want it returned, in my experience) Just take the card and receipt(s) back in and let them know what happened, and they can fix it at their customer service station. ... View more

That is part of what I said, in the same post I stated: If you BOTH are on the paperwork, then you both need to sit down together and decide whose name it should be in, and have that ONE account setup and activated. I am not an employee, as you probably already know. Since you are unable to do this, taking your info to service center gets his account officially disconnected, and they can properly notate the accounts with the given situation, with your proof, so it doesn't happen again. Agents are not supposed to set a disconnect for your service and finalize it without speaking with you, regardless of how manipulative he is ( I understand this happened, but taking the proof in will assist with making sure only you have an active account here while you are on lease. There are paramaters they can set to make sure service is setup at an address, ONLY with proof of a lease. This is why I have suggested this to you. Also, I still haven't seen your answer if it is just you on the lease, just him, both, or neither. Remember, I am trying to help you.. Edit: You said: Regardless, I've already had the other account closed after I reopened mine and found out the other account was still active. I'm posting again because I found out that he was able to reopen the account and once again, there are two accounts open. They may have told you they closed it or would close his account, but that is not the proper procedure for doing so. It is MORE likely, the account wasn't disconnected in the first place, because a phone call should NOT (according to policy and also agents can and should get in trouble for doing so) disconnect the service by phone. So they told you they would over the phone they would disconnect someone else's service, without proof, which is against SOP, but then his service is still active. It really sounds like it was never disconnected, and it shouldn't have been, without proof. ... View more

It sounds like you changed out equipment at some point ( even if a technician swapped it ) and the equipment on your account wasn't properly noted/updated. I would visit your local center if possible, and ask to have them remove that piece if know you don't have it. ... View more

This is primarily customer to customer interaction, but I thought someone would have got this by now. You can contact the 1800 Xfinity main number, and have an escalation submitted for looking in to credit inquiries. May be quicker than waiting on here. ... View more

That is a good question, most people don't end up paying the customer cost to extend the plant, and the ones who have, I have not seen them give the info on how/who took payment once it was done. If you find out, could you please let us know for future assistance of others? Not the number or name of your contact, but in geneal. Like, if it was the construction crew for your area, or some type of area supervisor. I would appreciate it, as I like to provide the info to those in need, especially if it takes workload off of corporate reps here (who seem to have a huge workload, only being a handful of them for this whole forum) Also, if I had to guess, I would say there is a particular agent for each area whose job this is, and I imagine they can be contacted through construction (or they could route you properly) ... View more

Also, if you submitted the transfer order online, that is mostly just a request, for their agents to set it up for you. You could submit a self transfer move and then it works at new address, so you go on thinking it was done, when it really wasn't. ... View more

It is a pro-rated charge/credit, and may show next couple bills. You are charged in advance for service, so the way it works out, up to 2 bills after going to internet only can show these fees being adjusted/applied. ... View more

SO you have active service there that you are currently paying for, you just unplugged the equipment before you left ( IE, did not set disconnect or put on seasonal hold?) If all you did was unplug the equipment and leave, then all you have to do is plug it back in and give it a few minutes (as long as you paid the bill) ... View more

As I told you on the previous post, you need to take in the proof of residence with your name and ID/license. This will get the other account properly disconnected, and yours made active. Two accounts running on the same line/home can cause issues, that is why they are often disconnected instead. Take your info to your closest service center to have it resolved. ... View more

The agent was correct, you can return equipment and NOT cancel your service. I had assumed that you TOLD THEM WHY you were returning the equipment, or did you just drop it off in a drop box or UPS store? I should have explained that part, but assumed that one would have communicated why they were returning the equipment, if they were having the issues you state. If you did not inform them that you wanted to cancel at the time you returned the equipment, then the extra month of charges would be valid, unfortunately. You would still have access to the service with owned equipment, as well as the hotspots and stream service, so the equipment being returned alone doesn't mean you had no access to your services. Though, a corp rep may be able to assist you if that is the case anyway, just giving you the logic behind it. ... View more

10 dollars per month remaining for regular services (doesnt matter if you have single, double, or triple, it's still just 10.00 per month left) Except for home security. Home security ETFs are 30 dollars per month remaining, ON TOP of other services. SO if you have tv OR internet OR home phone, AND Home security, you would owe 40 dollars per month remaining. ... View more

The only other thing you would need to do is return any leased equipment to a service center/ UPS store. Confirmation # is just for your records. ... View more

I believe if you never used it, they can get you one reissued. You will have to wait for a corp rep here, or contact xfinity rewards @ 1-800-526-3268 8 AM- 5 PM Eastern time. (I pulled the number and time from google, it should be correct though) They should be able to reissue you one there quicker than waiting for a corp rep. ... View more

All of what is being asked of you is out of the norm, but maybe that is because it wasn't disconnected when you originally asked. Normally, you could just go in to a service center (comcast/xfinity store), drop off the equipment, and that would be it. ... View more

Yes, but it would be the same as setting up new service, with a separate myaccount login, separate account #, and separate bill. ... View more

We are customers like you, and can not refund you as you wish. A corp rep may jump in after a while, to see what could be done, but you would have a quicker reply by calling their billing department. ... View more

You are comparing speeds that are likely radically different, and prices that are promotional vs full price. ... View more

Have you got the address registered with the post office yet as an official address? That is one of the main things serviceability requests look at, so I would try to do that first, then call and either A) Update the current ticket. or Create a new ticket explaining all this info as well. ... View more

Ahh yes, sorry. Some areas don't offer the gig, and I guess the extreme pro is in it's place for those areas. The 11.00 I mentioned was also for a modem/router, so if you own yours, then you could take that fee off. ... View more

Call 877 338 7017 (comcast movers #) If the new address is self install eligible, they can set you up for a self install transfer ... View more

A 260.00 credit is a crazy number to come up with. I am not sure why any of their agents would tell you that much. You had service during this time, just degraded from what you state. 50 Mbps speed is not bad over wireless. So your service was working, well enough to have 50 Mbps download, which again, isn't bad on wireless, and they offer a 40.00 credit and you declined? I understand if you were told 260, you would want that, but whatever rep told you 260 bux credit for internet running slower than usual (still enough to stream HD video, game, or whatever without issue), did not follow whatever protocol is set in place I am sure of that. Look at it from their side. There is no documentation on your account, and the credit amount you provide is WAY out of the norm for what is given for similar circumstances, with a confirmation number that doesn't lead to anything. I can understand you being upset, but to expect 260 dollars for this issue is a bit much. ... View more

It includes the X1 Cloud DVR only, not the modem or any secondary tv boxes. so 149.99 + 11 + 10 (if by companion you mean X1 box) + 6 for the converter. That setup would put you at roughly $177.00 BEFORE taxes and fees I believe (because the super triple is only available in northeast, and that is also my pricing) Keep in mind that the super triple has netflix paid for with it, and the GIG internet speed (1000 Mbps download), it also has the sports entertain pack I believe. ... View more

You receive a bill every month, paper or paperless, that shows in detail what you are paying for. No excuse there. & You are paying for ethernet and only receiving wifi? What does that even mean? If your service could not be fixed, then you could have cancelled without penalty even if in a contract, as long as you gave a fair shot letting the technicians fix the service. Basically, you are saying you blindly paid whatever was asked for services you weren't aware of, that was not working. Okay, that is on you, but going forward if the service can not be fixed, then cut it off. I don't believe you have given a fair chance for the technicians to fix the service, and that YOU set it up yourself given your jargon on ethernet/wifi, and lack of knowledge about your service in general. Let a corp rep here schedule a tech and follow up on it, is my advice. ... View more

No, most of the time it is a bad splitter, loose connection, or damaged wire. It will be a quick easy fix and doesn't cost you anything. Signal Noise can even affect airplanes and their equipment, which is a big part of the reason service can be shut off for these issues. ... View more

That is exactly the reason for the call.. Not everybody is tech savvy enough to understand the jargon, so they just make it plain and simple to understand for everyone. You can believe what you like, but please refrain from posting replies as factual, if you are not sure, please. Again, I have noticed this from your replies multiple times before, and it is counter productive. ... View more

Barbie123, in my time following this forum, I have noticed that you post incorrect information quite often. If you are not sure of your answer, please do not reply like you are. Those calls are likely because noise has been detected, (ingress, egress), and if they don't follow up, Comcast could shut off their service to prevent interference with other addresses and beyond. EDIT: Not trying to be rude, but this is primarily customer to customer interaction, and bad advice/incorrect info is the opposite of these people are looking for. It also confuses people doing searches in the future concerning similar issues. ... View more

It sounds like a serviceability request was submitted, but the agent couldn't find it. I would try and have another agent search for it, and if they can't find it, have them submit a new one and GET THE TICKET # ! Also, there are reasons why some addresses can not be serviced, besides Comcast not covering the area. Is there service currently on your street? If not, it may not be available just yet (new build?) If the house is more than 300 feet from the road (or tap, not sure which), then construction sometimes will deny service, or require a plant extension, which the customer has to pay a portion of before they will even try to install it. ... View more

It isn't their protocol to charge for this. The technician must have labeled that something else was done. Did the tech replace any wiring in your home? ... View more

So it is frustrating that you didn't receive these call backs, and the trouble with the install from a few imcompetent technicians. This is not the norm though, the horror stories are expected given the size of Comcast in general. That is a small sample of over 10's of millions of people. My question is, if you got a credit of 150.00, why are you upset? This is quite a considerable sized credit, even if you have a higher tier package overall. What exactly are you wanting credited for, in case I misread that? ... View more

Where was this splitter at exactly? If it was inside your home, then the splitter belonged to you/the owner of the residence, and the charge would be valid. If it is outside, past the demarc point, then that is on Comcast. ... View more

Once an address is blocked, it wouldn't matter if the bill was paid or not at that point. The new tenant just has to provide proof of residence/ID at a local service center to remove the block. (If the person setting up the service is the one who had the balance, but paid it, then proof of that payment would likely be necessary as well.) ... View more

You are correct about the 20.00 credit per missed/late appointment. If you are able to login to your myaccount you should be able to reschedule/view your appointment yourself once the initial appointment was made. My Account > Bill Pay > Common Solutions > Manage Appointment ... View more

It isn't a scam, I have received multiple VISA cards from my accounts over the years, no problem. The issue stems from a few things I have noticed on here. They have to make sure the code for the card is in your plan upon setup, and YOU have to make sure that you pay your bill on time for the first 3 months/90 days. You must also keep the plan with the attached card code until your card is approved and sent. If you moved service, changed your plan, paid late, or any number of things before the reward was approved, it would likely make you ineligible for the reward. Also, therewards page lists your reward the entire time up until is approved, sent, received, and displays the info about the reward itself. The rewards come from a 3rd party I believe, so there is also the possibility of a communication error. Just trying to clear up, that the cards are indeed valid, and people do receive them. They are not a scam. ... View more

Every company is setup on a similar structure. You have a discounted price for a set amount of time to experience the service, (usually 1-2 years) then the plan goes to the every day price (full price) There are often promotions/discounts for existing customers, but you would need to speak with retention/loyalty at the 800 Xfinity #, or wait for a Corp rep to get to you here. ... View more

I would still probably have another tech come out (they owe you 20.00 credit for each appointment it takes to get this fixed) and have the tech support try and send somebody higher up. You are certainly experiencing signal issues. The previous tech said all is good and just left, when it certainly isn't. Make sure to have tech show you the signal level coming from the drop line. It is possible that the problem is past the drop, into the tap and beyond (which from there I have no experience, but it happens & takes a while to get fixed, if it all depending on the area) It is also possible that your, or a neighbor's service, is causing noise. I am sure all of your connections are finger tight and have been rebooted many times, so I won't bother rehashing that. There are a couple IT smart guys on here who can help you a bit more, as far as having you provide signal levels and all that (which is beyond my capability) So maybe one of those guys will help you. Best of luck ... View more

The Janitor is on point here. You will have to file a police report. Be ready to be able to provide dates and times, as you are probably well aware. Are you able to prove where YOU were @ the time it was delivered? Work, school, store.. etc. A police report can help pull camera feed from a store, for example. Which could prove that you did not receive/sign for the IPAD itself, and that alone should be enough. (whether or not they catch the party @ fault, is not as important as you not being held liable!) It is awful you have to go through this, but it isn't FEDEX or Comcast's fault. It was a dishonest person. This is the process you would have to go through regardless of the company given the situation. ... View more

It certainly sounds like you are having signal issues. This could be caused by a multitude of issues, which has nothing to do with Xfinity in your area being "fast or slow". It would start with your outlets in the home, then the wiring to the drop itself. Do you have splitters running multiple pieces of equipment? Are your coax cables up to date, or old/damaged? Then you move on to the drop line coming to your home. When was this put in? Is it up to date? Is it setup correct? In short, you need a tech to come out and check it all out for you. Tech support at 1800 XFINITY. ... View more