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since
04-18-2018
07-18-2018
fcp105
Regular Visitor
17
Posts
3
Kudos
0
Solutions
07-18-2018
02:44 PM
The Manage Plan button is a scam to get you to talk to a sales person. I never worked for me, since I signed up 11 months ago. Nobody is working to fix this, and, clearly, they don't care.
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07-18-2018
02:40 PM
2 Kudos
The Manage Plan button is a scam to get you to talk to a sales person. I never worked for me, since I signed up 11 months ago. Nobody is working to fix this, and, clearly, they don't care.
... View more
07-18-2018
02:39 PM
The Manage Plan button is a scam to get you to talk to a sales person. I never worked for me, since I signed up 11 months ago. Nobody is working to fix this, and, clearly, they don't care.
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07-09-2018
02:26 PM
1 Kudo
It is BS. The button doe't work and is specifically designed to make you talk to a sales person..
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05-02-2018
12:13 PM
Do you know if it has anything to do with where we are on the contract? Some kind of timeline?
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04-23-2018
09:09 AM
Not sure about "periodically". It has been an issue for me since I opened my account and it seems that people have been posting about it since 2016. Looks suspicioulsy to be by default to trigger a sales call.
I have tried Google Chrome, Safary, Edge, Firefox and the Safari on my phone. None worked.
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04-21-2018
01:21 PM
I re-read what I posted, and I don't see an indication anywhere that I'm looking for one-on-one support.
I don't want to talk, email, or chat with anybody. I want to know why the "Manage Plan" fuctionality doesn't work.
Is that broken by default? Is it a flag posted on customers' accounts?
@ComcastZach wrote:
Hi fcp105 -- I can help you manager your plan. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll also need to know what you were trying to order.
Click my name (ComcastZach) and click Private Message Me.
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04-18-2018
09:03 AM
Does the "Shop/Upgrade" and "Manage Plan" functionality on the xfinity website work for anybody?
For what I read here, it's been an issue since 2016.
I get the error message "We're sorry, it looks like you'll need some help completing your order.
Please call us at 1-877-680-7173 and we can help".
Of course, if I wanted to be on a 2-hour long call with a sales agent, I wouldn't be trying to manage my plan online.
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