We're having the same issue. The phone rights but when I answer the call is dead and it has gone directly to voicemail. I know this because I'm calling from my cell phone to my home phone. We recently got an "updated" modem (white plastic) from Xfinity and all was connected fine. This problem started happening about a week ago. I've checked all of our phone settings on the app from my phone AND my laptop and still no relief.
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