I have been having this same issue for the last two days. I have called twice with no results. I am ready to just get rid of the whole thing. This may be my final straw with Comcast. The app is so convenient, but not so much if you can’t use and there is no support and all you get are lies. I was told they are doing an update on all of their applications and “it would be fixed better than ever” when the upgrade is complete!
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