The Roku streaming app has not worked for days. I can't watch DVR recordings or live TV. When I choose to watch a recording, it seems to load for 3 seconds, but never starts; then I'm told that I seem to have finished watching it and given the option to delete. Choosing a live program produces the same pause then returns to the channel guide - no error screen or any prompt at all.
To be clear: (1) I am on my home network, (2) I have a Roku 3 device running the most recently updated sytem software, (3) the app has worked (without this specific problem) essentially since it was released, (4) I have restarted the device, restarted my modem, logged out then back in, and deleted then reinstalled the app, and (5) I can use all the DVR and channel features on my set-top box, computer, tablet or iPhone.
I have called twice about this issue, both times the issue couldn't be resolved and I was told to expect a call back. I've never gotten a return call. My guess is that an app update caused this problem, but I was told otherwise when I called. Keeping an app in beta for years to rationalize its problems its one thing. Refusing to acknowledge or respond to complaints about them is worse. I'd really like some help with this.
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