Exactly. My issue is audio cutting in/out. The problem was temporarily fixed prior to the tech coming. I got a text saying they found an issue in the area and it was fixed. Once the tech came out, it stopped working again. The manager on the phone told me that I can leave Comcast at my discretion. That was horrible customer service. I pay too much to get trivial of an answer.
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I've been having these issues and purchased a new tv and I'm still having the same issue. I've had three techs come out. They all gave me misinformation. The second to last guy came and dropped off a cable and told me "he didn't know what to tell me." The thing is, you should know what to tell me. In fact, it's your job to know exactly what to tell me. No compensation for the lack of audio/intermittent audio. It's horrible. Every time I'm trying to enjoy a show, the sound cuts in/out so bad it's infuriating. I have to keep closed caption on or miss half a show. What am I paying nearly $200 a month for??? I'm at my wits end and I think I'm going back to Verizon. At least they care enough about the quality of their services to make investments into their architecture to provide a more enjoyable experience. When I heard about the poor quality of Comcast, I didn't believe it. I'm a believer. They have been a waste of money and I'll never get the numerous hours I've spent talking to customer service, technicians, managers, etc, nor the time off from work for the stupid visits that did NOTHING. Comcast is an embarrassment to the industry. This is not good business. You can't even record a DVR program if you're not at home. Verizon Comcast Verizon!!!!!
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