About JuJuBee22

Yes we resolved it, No it wasn't with Xfinity. Our resolution was to leave. We refused to be harrangued into paying $50 a month to avoid this kind of daily stress. Metronet in our area offers 1GB/1GB internet speeds, and NO DATA LIMITS EVER. We chose to go with a streaming TV service since we get everything we watched through Xfinity, and only pay for the phone and internet. They bought out our "termination fee" as well. We currently get 900-980 GB download speeds on a ethernet connected desktop, and about 300-400 GB wifi speeds on all our other devices. And I run speed tests daily ... it's consistent. The most our speed ever clocked in with Comcast was 105 mb. And we paid for the Extreme Speed upgrade!! Our total cost is now $20 lower than what everything was with Comcast. We have not noticed any difference in our home's capability since we switched, if anything our son experiences much faster response times in his gaming. Comcast's lack of customer service and their practice of nickel and diming us to death cost them our busniess. And their service when we started the disconnection process was so bad, that we will never go back, even if they were the best and cheapest choice. They lost a 23-year customer because of Data Limits. How Stupid.    TL: DR:  The fix is to switch to fiber optic cable that has no data limits. ... View more

June was our second courtesy month which means next month we will start to be charged. Based on May and June, we can expect at minumum $40-$60 MORE than our normal bill. This is unacceptable and we are not sticking around to pay their fees, <Edited>. We just lowered our bill by $100 in the spring, so we will not play these games.  - We made the decision last week to switch internet companies and we have an installation scheduled for this Saturday. We should have done this a year or two ago but like so many of us, we were scared and assumed the grass wouldn’t be greener. In this case though it was. No one should have to pay $50 more every month to not have this monkey on their back due to fear. If you’d like to read what I compared to Comcast, it is at the very end of this post. Normally I would have posted a second time to keep each post topic shorter, but it will violate Comcast’s forum posting policies if I do that.  - My advice to all: don’t compare Comcast with other companies based solely on what is advertized on websites. The webpage for the company  we chose is geared to users who want to have, or have a specific need to have, the old fashioned set up of cable boxes and physical dvrs. But speaking to a sales rep who is savvy about where most of us are today, and where we are headed, it eliminated the need for over $75 of equipment and cable TV packages.  - NOTE TO COMCAST: in the outside slim chance that so many of us were wrong about our usage, and we really did suddenly triple our data usage and you have beared unfair criticism about that,  you still made critical mistakes. Charging so much for exceeding 1 terabyte, for every “50GB” chunk, was a poor business design. Here is why: - First, the 1 terabyte logic and research you still point to in your defense today is outdated by over 4-5 years, and your customers are wise to that. You are no longer just trying to protect 90% of your customers by making the top 10% who are excessive users and businesses pay for that usage, but rather all of us. You should have doubled that limit last year at the very latest to reflect the norm for the 90% you “never meant to hurt.”  You hailed continued improvements and cutting edge service these past few years, so if true, you should have been growing right alongside us to handle the increase in the normal usage too. - Second, your 50GB increments is woefully unmatched to the current times and data needs, and as you are also data users you know this. 50 GB can be reached in just a single day with a typical family of four with modest usage. You knew that too which is why you made a $200 max. <Edited> appearances are everything.  - Third, and last, your policies hit a VERY sore spot in all of us from the days when cell phone companies put us through that nickel and diming data usage, keeping us on daily eggshells over our data, with the same “oh, but if you pay more for this we won’t charge for that” trap. And the sore spot is really more like an open wound.  - These were your mistakes Comcast. The only way you can recover from it would require you to drop all data limits immediately or double your limit before you lose more customers. But knowing you like I do for the past 23 years, I know you won’t, or you would have last December when the first wave of outcries that I personally noticed started to flood the internet. Customers that stay are going to pay you a LOT more money than they should have to while they patiently wait and hope you will change, and risk that it will be too little. Happily, I am not one of them.  - HOW WE COMPARED: We chose the only competitor that has no data limits whatsoever, and never will, and what do you know...their speed is dedicated fiber optic - 1GB BOTH uploads and downloads. It’s not just a pipe dream claim either. I spoke with fourteen of our neighbors who switched last year and they have nothing but positive things to say, and confirmed that the download speeds always clocked in at 700-800GB or faster, and recently started to with upload speeds too.  Many have had moments of hitting the 1GB speed. With Comcast, we have never clocked in at more than 105 mbps, (MB!) and I pay Comcast an extra $10/mo for their “extreme” speed service of a measily 260 mbps! Our Comcast cable is not a dedicated line so neighboring traffic affects speeds, apparently 24/7. The company we are switching to has a dedicated line setup, so there is no risk of business growth bringing that down. Households throughout our entire city have been switching at a steady pace for the past year now, and there is a reason for that. The only response by Comcast was to charge us for exceeding data. The new service never charges for home visits whenever a tech needs to come for ANY reason. A very modest monthly tech fee covers everything in the future, even use of modems and routers if one chooses to need to use theirs. This is what Comcast customers have always wanted.  We are going to pay for a streaming service for our regular cable/TV stations, because every single one we presently watch can be viewed that way. We lose nothing, and have no need for settop box/dvr equipment charges. We get unlimited storage for cloud dvr too. Combined with the new internet cost, our bill is $48 lower than Comcast, including home phone, and NO DATA LIMITS, ever.  After the two year promo period, our actual true monthly bill is still $18 cheaper than it is now, and frankily ... with no data limits and surprise charges month to month, I would have been overjoyed if it ended up being the same as my regular bill with Comcast. But its cheaper. And $18 is a good chunk to absorb any future price increases due to continued growth. Will we have future billing headaches? Maybe....maybe not. But if we do, it wont be for several years. We see bright skies and smooth sails for the next 6 years at minimum, and what a refreshing welcome reprieve it is.  ... View more

I don't understand how ANY company can charge us for using an amount of something that they can't prove or back up with evidence. The present Customer Data Usage Meter is not evidence at all, given that the actual traffic detail it is based on is not being shared. I'd like to see the natural gas, electric, and water companies try to get away with that. Without proof of detail, it is just a conjured random number to both the customer and to any judge in our court systems today. If you can't accurately and precisely measure it, weigh it, or meter it then stop charging for it based on the amount used. If Comcast is going to charge $10 for every 50 GB over 1 Terabyte, then they need to provide their customers with supporting usage details that actually shows the data traffic throughout the day and allow access to it by the customer at any time of day. If you can't do that then you shouldn't charge for overages on data usage. I don't think a customer should EVER have to pay to see the detail of what they are being charged for. Why is this legal? ... View more

Well I'm not so sure, Ken, since y'all deleted my other two very informative posts, one about this customer assurance data usage department you speak of as if it's a viable resource. In that deleted post, I gave clear, honest details regarding a 3 1/2 hour long phone call with them involving ELEVEN transfers and they didn't do one single thing to provide proof of their reported usage, nor did they try to determine how our usage tripled from 386 GB in April to 1100+ GB in MAY. They literally tried to claim 1 Terabyte was our average usage based on May alone! When in fact it is not, and I gave proof of that too. It's the first time we ever went above 575. Telling us there are other third party monitoring tools is a disservice here not to mention misleading since both you and I know that Comcast refuses to consider any measurement other than their own. I can show you reports of what our usage tracking really is in our home and it does nothing but cause Comcast to say we have to switch to THEIR modem so we can use THEIR monitoring app, or else it doesn't matter. That's a way to get another $156 a year from your customer since your modem leases for $13/month. And I find it suspicious that Comcast refuses to give detailed usage reports to us yet phone companies never had a problem showing detailed data usage reports on our bills even 10 years ago! Right down to the type of data, start time and end time. And no gas company, or electric company would ever get away with not letting us watch their very accurate and detailed meters attached to our houses! That also was mentioned in one of the other two posts you deleted. Comcast decided to delete my posts and it is extremely troubling. It appears you fear the truth getting out. Deleting our posts amounts to silencing the customer and hiding the facts. If thats not the case, then let us be heard and stop deleting our posts. (btw There was no vulgar language or inappropriateness in those posts. It was entirely factual based on a very long and difficult customer service phone call. We deserve to be heard and will flood other non-Comcast controlled forums to get the word out if we have to.) ... View more

Our story: We were tired of our cable bill increasing to nearly $300/mo. We have triple play. Every two years we would call customer retention and negotiate back down to a 12-24 month promo rate, but it only lowered our bill by $20-$30. And each time the promo was about $10-$20 more than it was the last time. At the same time we were unable to watch more and more programs on demand without paying additional charges on top of that $276. It got so that almost 75% of what we attempted to watch cost an additional $3.99-$5.99 each. And more of what was free caused us to have to sit through over an hour of added commercials, yet we were already paying over $265-280!! So in January 2019, five months ago, we chose to purchase our own modem and get rid of the newly increased $13 monthly modem charge, and to turn in two of our three any-room DVR receiver boxes and just use Roku in those rooms. Then a month later in February I called to change plans and stop paying their ridiculous price structures. We got rid of the premium plan we had paid for all these years and went down three levels to the starter plan but paid the extra $10 for extreme internet speed. Our changes cut $100 off our bill. Sure everything we watch now through them is laden with commercials, but at least I'm not paying the steep price for that. (Fyi, every time I do a speedtest, it's 84 - 104 mbps, and never higher than 104. I test with all five of the top speed test apps available. Yet Extreme speed at the extra $10 upgrade cost is for up to 260 Mbps. I never get close to that. <Edited>.) Then SUDDENLY just two months later (about the time it would take for all the Comcast business system programs to run and sift through/analyze things and trigger response programs to run....) we exceed 1 Terabyte for the first time ever. We don't own any 4K TVs. We have 8+ years of watching only HD stations and we used to watch HD on three separate TVs simultaneously while at least one laptop was streaming Netflix at the same time. We have streamed Netflix on all TVs for several years, as well as two laptops and an iPad. However, we have only used two TVs and one laptop for Netflix for the past year. We have had a PS4, two Xboxes, and one gaming computer running several hours a day for the past four years, but today only one xbox remains and is only used a few times a week just to play Minecraft, and the PS4 is only used a couple times a month. In all that time we never had a month where we even used 700 or 800 GB. For years our average GB was about 200 GB and less, and then with changes in recent years with our devices and capabilities of HD it increased to about 300-400 GB/mo., sometimes 500s, and that was with 5 users. We now have one less person living at home and four less devices! The highest we ever used was 574 GB. This April 2019, we used 386 GB, then suddenly May was 1121 GB! That kind of an increase in such a short time would not have gone unnoticed in our day to day lives if it were accurate. I would be able to point to something that caused it, especially by the time it happened in the second month, but I couldn't because nothing had changed. When we noticed that we were already at our normal high end of 500 GB in just the first two weeks of June, we shut off the Xbox that was always used for Minecraft gaming, which uses a good amount of data when played, but note that it was played heavily over the past two years too when our data usage was low. It has been off for the past 12 days and will stay off for the four days left in this billing cycle. Many other devices also remained off. The only devices being used for the past 12 days now has been two TVs, one Windows desktop, and three iPhones. Oh, and one Apple laptop for a total of 6 hours the entire 12 days: which occurred today to research this God awful mess. Nine other devices remained unplugged except for our modem itself. Today we received the 90% warning at 983 GB. All 16 of our devices are usually either used throughout every day or several times a week of every month and our usage never exceeded the 500s before. We went from 530 GB TO 983 in the past 12 days with only 6 devices being used daily. We haven't used them any more than usual, and not more just because the others are off. Basically not only has nothing changed to increase data use in our household, but instead there were changes to decrease it. So how on earth are we supposed to avoid a huge overage charge next month??? How much more can we taper back our usage? The same usage we have always been able to use in under 500GB up to two months ago?? If we stay with Comcast, we will have to face that old anxious chore of daily watching our data as best we can with the delayed reporting and worry about going over but not have any recourse to stop it, short of unplugging entirely. According to hundreds of internet reports about experience with this new data plan, that still won't stop it. Comcast will tell us to pay $50 a month extra to avoid having to worry so much or paying up to $200. LOLOLOL ... uhhh No. I just lowered our bill by $100 and can finally afford a tank of gas again and pay down some excessive medical bills. $50 is STILL a huge overage charge when you are living on a budget! Our only choice we have is to leave Comcast altogether after 23 long loyal years. We can't risk it. Where there is one there are many more. <Edited> There are other companies to choose from if you want to stick with a cable company, and there are many are other ways to do things these days if not, or both. Comcast has chosen to be unfriendly to its loyal customers with their policies <Edited> ... View more