I received a voice mail before the holidays saying that our special rate pricing was set to expire soon and that I should call 1-800-COMCAST to speak with someone regarding a new promotion. I've called twice. The first time the support person I spoke with told me she couldn't help me and I needed to call the number from the voice mail, which was 1-800-COMCAST. The second time I called, I was told the only rates I could receive would be if I raised or lowered my service level or if I added either security or a phone line. Can someone please help me get in touch with someone regarding the special offers mentioned in the voice mail I received?
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