Paying for gigabit internet, as offered for my address.
Using Arris surfboard SB8200 docsis 3.1 modem and netgear nighthawk x6 r8000 router, wired connection to laptop and only getting speeds around 270mb/s.
Was getting speeds around 950mb/s when first installed.
Talked to customer service and they sent a profession installation order (as an upgrade) and the technician came by expecting to upgrade my internet and saying that he wasn't sure my modem was supported and that I would have to lease a modem for them to guarantee gigabit speeds.
He was on the phone with his supervisor and she was saying they would not test the network because I am using my retail modem.
Wondering where I should go with this.. The speeds were there but are no longer passing 350mb/s if I'm lucky.
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