About nich0142

nich0142 · ‎09-13-2018

I don't know what the Forum Rules are but this was a PM I recevied from ComcastPhil: " Hi Dave, thank you for reaching back out and some call fails can be expected. I am not showing this is a known issue at this time, but we continuously work to improve and provide the best services. Please let me know if there is anything else I could assist with." So in other words Comcast's official statement is that there is no issue. I was also quite surprised that Tier 2 also told me that a 25% drop rate is normal. With no end in sight I have no other choice but to switch carriers.

nich0142 · ‎08-24-2018

I'm still having issues and in fact more issues after replacing my SIM card that was recommended by Tier 2 support. In fact Tier 2 said that a 25% Call Failed Rate should be expected! The only way that I see this getting resolved if more people start calling Tier 2 with their issues. Tier 2 can be reached at: 866-447-5048

nich0142 · ‎06-13-2018

I wouldn't get too excited for Android WiFi calling. There are numerous issues as seen https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232 and https://forums.xfinity.com/t5/Xfinity-Mobile/Received-Calls-quot-Call-Failed-quot-issues-Please-Help/td-p/3103630 No response yet from Comcast that the problem even exists even though many people on the forum are reporting.

nich0142 · ‎06-12-2018

Bump. I have the same issues. In fact I just made a seperate thread as I didn't realize this one was here. At least 25% of all my inbound WiFi calls "answered" result in Call Failed. Is there any formal ackowledgement from Comcast that there is an issue? and more important a game plan?

nich0142 · ‎06-12-2018

Recent Xfinity Mobile subscriber and ported 2 numbers from AT&T with iPhone 6s. I live in a Houston suburb HOA where Cell Towers are not allowed so very weak cell signal in my home and previously used an AT&T Microcell booster to have good reception in house. Now with Xfinity Mobile the booster no longer works so I need to rely on WiFi calling to ensure strong coverage within my home. The Issue: I would say on about 25% of all incoming calls when I try to answer the call it prompts "Call Failed" and sends the incoming call to Voicemail. This could occur repeatedly where my wife called 3 times straight all with the same issue. No problems with me hitting the call back button and reaching her. I have very strong wifi signal and download 70 mbps and upload 7 mbps, ping 12 ms. Seems to be only an issue when I am using Wifi Calling as I have never had the issue outside of my home. Question: 1) Is Comcast aware of this issue and working on a resolution? 2) I can't imagine an easy fix on my end but please advise if there are any router settings that I would need to modify? I a Netgear AC1750 Model R6400 Router. 3) I read that Xfinity "piggybacks" on Verizon so could I buy a Verizon cell booster for my home? Verizon said I couldn't because I don't have a Verizon number that I could register. My brother has Verizon I don't know if I could buy a booster put it on his account and then add my Xfinity Mobile number as a "boosted number". Please advise as I have been actually recommending Xfinity Mobile to others but getting reluctant with these consistant "Call Failed" issues. Thanks!

About nich0142

Re: WiFi calling frequent drops and call failed is...

Re: Received Calls "Call Failed" issues Please Hel...

Re: Android Wifi Calling ETA?

Re: WiFi calling frequent drops and call failed is...

Received Calls "Call Failed" issues Please Help.