About nich0142

nich0142 · ‎03-14-2019

Best thing I did was drop Xfinity Mobile and switched to Verizon. Stop kidding yourself that Xfinity Mobile will fix this issue considering they have failed to even state it is problem and that they are "unaware" of any issues.

nich0142 · ‎09-13-2018

I don't know what the Forum Rules are but this was a PM I recevied from ComcastPhil: " Hi Dave, thank you for reaching back out and some call fails can be expected. I am not showing this is a known issue at this time, but we continuously work to improve and provide the best services. Please let me know if there is anything else I could assist with." So in other words Comcast's official statement is that there is no issue. I was also quite surprised that Tier 2 also told me that a 25% drop rate is normal. With no end in sight I have no other choice but to switch carriers.

nich0142 · ‎08-24-2018

I'm still having issues and in fact more issues after replacing my SIM card that was recommended by Tier 2 support. In fact Tier 2 said that a 25% Call Failed Rate should be expected! The only way that I see this getting resolved if more people start calling Tier 2 with their issues. Tier 2 can be reached at: 866-447-5048

nich0142 · ‎06-13-2018

I wouldn't get too excited for Android WiFi calling. There are numerous issues as seen https://forums.xfinity.com/t5/Xfinity-Mobile/WiFi-calling-frequent-drops-and-call-failed-issues/td-p/3077232 and https://forums.xfinity.com/t5/Xfinity-Mobile/Received-Calls-quot-Call-Failed-quot-issues-Please-Help/td-p/3103630 No response yet from Comcast that the problem even exists even though many people on the forum are reporting.

nich0142 · ‎06-12-2018

Bump. I have the same issues. In fact I just made a seperate thread as I didn't realize this one was here. At least 25% of all my inbound WiFi calls "answered" result in Call Failed. Is there any formal ackowledgement from Comcast that there is an issue? and more important a game plan?

nich0142 · ‎06-12-2018

Recent Xfinity Mobile subscriber and ported 2 numbers from AT&T with iPhone 6s. I live in a Houston suburb HOA where Cell Towers are not allowed so very weak cell signal in my home and previously used an AT&T Microcell booster to have good reception in house. Now with Xfinity Mobile the booster no longer works so I need to rely on WiFi calling to ensure strong coverage within my home. The Issue: I would say on about 25% of all incoming calls when I try to answer the call it prompts "Call Failed" and sends the incoming call to Voicemail. This could occur repeatedly where my wife called 3 times straight all with the same issue. No problems with me hitting the call back button and reaching her. I have very strong wifi signal and download 70 mbps and upload 7 mbps, ping 12 ms. Seems to be only an issue when I am using Wifi Calling as I have never had the issue outside of my home. Question: 1) Is Comcast aware of this issue and working on a resolution? 2) I can't imagine an easy fix on my end but please advise if there are any router settings that I would need to modify? I a Netgear AC1750 Model R6400 Router. 3) I read that Xfinity "piggybacks" on Verizon so could I buy a Verizon cell booster for my home? Verizon said I couldn't because I don't have a Verizon number that I could register. My brother has Verizon I don't know if I could buy a booster put it on his account and then add my Xfinity Mobile number as a "boosted number". Please advise as I have been actually recommending Xfinity Mobile to others but getting reluctant with these consistant "Call Failed" issues. Thanks!

About nich0142

Re: WiFi calling frequent drops and call failed is...

Re: WiFi calling frequent drops and call failed is...

Re: Received Calls "Call Failed" issues Please Hel...

Re: Android Wifi Calling ETA?

Re: WiFi calling frequent drops and call failed is...

Received Calls "Call Failed" issues Please Help.