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01-13-2018
03-11-2018
BC40TON
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03-10-2018
04:46 PM
Well I can tell you that your upstream power levels are a bit high. When mine get that high, I lose my internet. I've been dealing with what you are dealing with now for probably 2 years. They always say it's working, but that's not always the case. Could be your modem, your cabling or splitters inside or out, or a problem on their end. It wouldn't hurt to schedule a tech visit for outside your home, as long as they don't come inside there is no service charge for their visit. That way it can either be fixed, or you know it's an inside issue most likely. If you can, you also want to eliminate any extra splitters or cables that aren't being used inside. What also helps is hooking up your modem with the least amount of connections/splitters between itself and where the outside cable comes in.
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03-10-2018
04:34 PM
Not world of warcraft, but my friends say I go robotic in teamspeak and discord, and I get spikes of not being able to move in league of legends. Do you ever lose internet, or is it just ping spikes and such?
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03-10-2018
04:21 PM
Are you located on the east coast or where that nor eastern just hit? The same thing is happening to me after this storm hit. I'm dealing with packet loss, along with my ping jumping around. If you were hit by any high winds or heavy rains around the time the issue started to happen, I'd have comcast send a tech out to inspect your wires outside because I'm in the same exact boat as you. They also said they see nothing wrong, but I know there is something off recently.
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03-10-2018
02:25 PM
After a bad storm with heavy rain and high winds, we have been experiencing inconsistent internet speeds, along with bouts of packet loss. We were also experiencing loss of cable tv at times. I'm assuming it's something outside. I have relatively new lines and connections outside. What's the chances that something else is the issue? Will a tech visit fix this?
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01-13-2018
07:07 PM
People said this modem has problems with connectivity issues, but it's weird that it was working for 6 months with not even a single drop, and now today it's dropped every hour.
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01-13-2018
06:57 PM
I didn't call comcast since my internet has been holding up, but after 1 hour and 45 minutes, the numbers are slowly going back up. Also, I'm getting correcteds and uncorrectables at this time. I think it's going to go out soon by looking at these numbers. Could it still be what you mentioned? If so, I'll call comcast if it goes out.
EDIT: Just as I was going to send these numbers, my internet went out again. A quick power cycle brought it back up. Here's the numbers as it went down.
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01-13-2018
05:36 PM
Alright, thank you for all of the help I seriously appreciate it.
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01-13-2018
05:32 PM
Will any of their reps be able to tell me those numbers, or will I have to find that out from someone that knows more about these technical issues? Thanks. I'll give them a call in a bit.
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01-13-2018
05:22 PM
Yes, the "sending" light is still hanging after the internet goes out and the modem resets itself. Let it be known that it will say the internet is off on my pc, but the modem stays lit like it's working for a minute or two before it resets.
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01-13-2018
05:20 PM
Here is after the new splitter is added exactly as you said.
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01-13-2018
05:15 PM
I've actually did what you said, and now I'm getting way better numbers. Sad thing is, is that my internet keeps going out still. If I remove the coxial cable and put it back in the internet comes right back on, and if that doesn't work, a few power cycles will make it work.
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01-13-2018
03:10 PM
Ah I'm sorry I see now. Thank you I will do that.
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01-13-2018
02:52 PM
I do believe I have a pretty cheap splitter, but I do not know where to buy a decent one, let alone an 8 way splitter that is needed for my house. Do you know of a website or another place where I can purchase a good 8 way splitter? Also, could it still be the splitter causing the problem if I've had the same splitter for the entirety of this ordeal, where it didn't drop for 4-6 months and then suddenly started again? Thank you for the information I appreciate it.
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01-13-2018
02:28 PM
Hello, my internet used to drop a few times a month, and sometimes would not come up for days. It seemed to stop for probably 4-6 months, and in that time I got a new modem just because I found a good deal in case it was the issue. It is back to doing it today. At random, it suddenly goes out, and it will blink the "sending" light over and over, but will not get past it. I can usually just power cycle the modem and it comes back on, but it is a constant thing. Comcast came out prior and said we had noise in our wires, and gave us new ends on all cables and it seemed to fix the noise that we didn't notice. I've been told our downstream levels are low. My prior and current modem is the Surfboard SBG6580. Any ideas will help, thank you.
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