Plain and simple the people that work in the Customer Retention are only offering what is offerd to everyone else. People that answer the phone really do not care. They told me the same thing if I was not happy just return everyone and go with someone else. The company is large enough that they can treat their customer how they want. Losing one customer or 100 customers makes no difference to them. The president of Comcast does not return emails nor his the office referring those email to some that can help. If you stay with Comcast expenct POOR customer service and hold times in excess of 30 minutes. Also, be aware those a majority of the customer service and help desk people are out of the country, rarely do you get someone in the US.
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