Running out of time. My cycle ends in 3 days. Can any Comcast Employees help with this? @CCKenF ?
If this doesnt get fixed, i'll be paying $15/GB this month on this new plan instead of the original $12/GB I was paying on the original plan, and at a lower tier of cell service. This is not a positive outcome.
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Hello! I have discovered an issue with Xfinity Mobile that I would like some help with.
In order to save money, I check my account data usage near the end of my plan, do a little quick math, and find the best priced data plan to fit my needs (1GB, 3GB, or 10GB ). Until this month, it has been the 10GB plan. This month, however, I will use only 4 or 5 GB total. The 3 GB plan would be a better fit for me ($30 + $12 or $24 = $42 or $54). My account was still set to 10GB from the previous month ($60). I tried to downgrade, but because my usage as of today is 3.5 GB, the website would not let me change to the 3GB plan.
Once my account crossed 3GB, I was now disqualified from moving back down to that plan. This disqualification was never mentioned in any documentation that I reviewed, and was never explained to me. In fact, it is directly contradictory to the idea that you can change your data plan at any time, which was a big selling point for Xfinity Mobile.
I discussed my issue through the chat system, but hit the same wall - the "system" could not process my request to downgrade once I crossed 3 GB. I was helpfully credited $5 for my inconvenience, but that is not a satisfactory resolution in my mind.
Going forward, I will change my plan to a lower-tier data plan at the start of the cycle, and UPgrade for the savings at the end of the cycle as needed, but for this month it is iritating to be told that I could not down grade to a cheaper plan " to avoid any additional charge in your service."
If any of the Comcast Reps in here know of a way to fix this, please help me.
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