Since you're willing to help, I'm in a similar siutation. As a loyal Comcast customer for years, I had to bite the bullet over a year ago and lock into a 24-month contract to keep costs down. I was told my rate wouldn't change but 12 months later it did. When I called and asked why it increased by $10/mth, I was told a "loyalty discount" dropped off. Does a 24-month contract only need to be honored by customers but not Comcast? Now my December 26th bill shows another $4/mth increase in January.
Tired of being nickled-and-dimed to death, I did an online chat. The Billing Dept. rep started to answer and, inexplicably, tranferred me to the Repair Dept.
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