At least some of the people discussing this were warned.
I just suddenly found out I'm not getting Cinemax anymore, with no explanation. I spent 48 minutes (actually measured) with a service representative that just plain flat out lied to me about a number of things, and I can prove it. I went through all of my E-mail, both what is sent to me and what I receive on the xfinity web site, and I was never warned. My guide still shows Cinemax as included in my package, but it isn't and I'm still being charged the same amount. I agree that "Hitz" isn't a replacement, and that xfinity's explanations are inadequate at best, downright false at worst.
The only true thing the representative said to me was that may other customers are also upset about this.
There is a good discussion about this at
but apparently they will not accept replies to that topic because it has been 'answered'
I plan to file a formal complaint with the State Attourny General's Office (which is where consumer protection is handled in this state).
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