I'm in the same boat many of you are. My rate jumped after the first year by $30 despite being told at the outset that my rate was going to last 2 years. It's also ludicrous that in order to get internet service, it was cheaper to bundle TV. Worse than that, I wasn't told it would be SD rather than HD and the channels I get, while they include HBO for some reason, don't warrant having a TV and I've gotten inconsistent speeds, service interruptions (for example, when my neighbors moved in, the tech cut off our service in the rat's nest of comcast wiring at the back of our house), and now surprise rate hikes. @ComcastShane I can't even send you a private message because PM's in this community forum system doesn't work (see screenshot for what it looks like when I click "Send Message" under ComcastShane's profile). Maybe if he they send me a message first, I'll be able to respond?
Anyway, like many of you, I'm ready to give up on Comcast. Customer Retention (now called consumer support? lol) offered me a $116 package. Maybe I can get their attention by reporting the company to the BBB, Consumer Reports, and any community forum where users are comparing their service offering.
Or maybe someone will actually uphold the promises made when I became a Comcast customer. I guess we'll see.
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