Strange archive - many links provided when I search but all links lead to a "How Cane We Help You" page with no help.
A while ago I posted a question, didn't know it had a response. The question up in the search field, but as stated the archival links go nowhere. Wondering what I asked and what the response was.
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The sound lag started a seven months ago when I first upgraded to "X1." I have had annoying little issues for years with comcast. I call them 'little issues' now since I now have a big issue with sound lag that gets worse and worse over time. WIthin 2 hours I have actors speaking while there is a dog commercial, then the end of the dog commercial sound plays during the next commercial for beer, then the end of the beer commercial sound plays while the show starts again. Movies, HD, non-HD, it happens with all channels.
Multiple calls to xfinity resulted in a list of agents who all read from the same flip-cards and do the same reset and ask if the cable signal is better - which it is, of course. I tell them to wait 2 hours and see the sound lag - which, of course, they don't. Recently I actually got one of the agents to schedule a technician scheduled to come to the house. Later that day I get a call from a supervisory person who asked me how the picture is. I ask why, he said they did some signal improvement work after testing my line and seeing less than perfect test results. I turn on the TV and of course everything is great - I say wait for a couple of hours and ask me again. He says since the problem is fixed he was cancelling the technician.
Seven months ago when I upgraded they brought 2 new boxes with manual remotes and told me their inventory of X1 boxes and voice remotes had been depleted due to the success of the advertised upgrade offer; I was told I would get two voice remotes with their boxes "...as soon as they got them in.". I called a month ago, telling the agent that I was still waiting for my actual upgraded boxes with remotes. She went through the list of equipment replacements and told me I would be paying $10.00 more per box, there was a $15 dollar shipping fee, I needed a $10.95 per month insurance charge due to the possibility of a technician needing to repair my line due to the issues I have had; and these boxes would fix the sound lag. I said I was already paying the upgrade prices and YOUR inventory was short so why would I pay shipping prices. I refected this offer.
During one of my subsequent calls to the agents to get the sound and now frequent pixellating fixed, I was told that there apparently was never any inventory shortage, and I got immediately scheduled for 2 new X1 boxes with voice remotes for no additional charges. She said it would probably not fix the sound lag, but since I was paying for the service I would get the two boxes and new voice remotes anyway.
Sound lag is still there, pixelation sometimes, and I now just turn my TV off and back on every two hours or sooner sicne the sound lag is not consistent.
And my wife's upstairs TV and box work just fine.
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