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About KR9
since
11-21-2017
01-05-2020
KR9
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18
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06-28-2019
11:21 PM
As a point of interest we are having constant drops - too many to count - and have the same message re Data Harvesting in the log starting June 19 and this week. What does this mean. I already have a svc call set up.
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06-01-2019
12:28 AM
Can anyone suggest why older routers (both AT&T for Uverse, and prior Xfinity routers (Arris, Netgear) would have held the wifi connections better, in the same spot in the house?
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05-30-2019
02:30 AM
Well, the XB6 gateway is a swapped out modem for the prior one whiich was whatever is currently provisioned with 150mbps. Prior to that we had speed issues; with this gateway, speed is now more consistent but the connecton to the router has gone from bad to worse.
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05-29-2019
09:03 PM
I have having terrible wifi issues on this same model brand new modem as well. Constant loss over and over again even a few feet away. Xfinity says delivery of signal to modem is OK, but from modem/router to wireless devices is the problem. Not resolved, I have an active thread today at https://forums.xfinity.com/t5/Your-Home-Network/Constant-Wifi-Drops-CGM4140COM-firewall-logs-show-IPV6/m-p/3227626/highlight/false#M302291 . Under Troubleshooting/Logs the Firewall log shows Input Drops and Forward Drops, now continuing even with the Firewall disabled completely by a Tech. No solution so far and Comcast suggests I pay for extenders. I think I will have to buy my own modem/router vs this rented one that clearly has issues. My old AT&T modem/router in the same spot in the house had zero issues.
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05-29-2019
07:56 PM
Expert tech came by and turned off the Firewall completely on IPV6 and IPV4 as a troubleshooter step. I also turned off the one electronic device in the same room as the modem. Yet the logs show the Forward drops continuing, number has gone up by 200 in the last 30 min alone. LAN however has had no more since plugged in. It is just wireless.
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05-29-2019
07:05 PM
Thank you EG.
For anyone, yes modem specs look OK; Xfinity has been monitoring at their end, signal from street to modem looks good.
Nonetheless, Wifi signal doesn't maintain and is lost frequently on multiple devices on multiple platforms even when in close proximity to the modem/router including in the same room. There is no telephone line or radio frequence telephpones in the house beside personal cell phone.
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05-29-2019
06:54 PM
I thought this was what you asked for whiich I did post above. Is this it?
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05-29-2019
05:44 PM
None of these apply. An expert tech has mapped the inside of the house. The modem is central and not close to anything emitting a signal. The devices getting dropped are within a few feeet and clear line of the modem. My old AT&T DSL never had these issues with the modem in the same place. This is specific to the new equipment and/or provider.
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05-29-2019
05:42 PM
Why was this moved?
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05-29-2019
01:22 PM
Here are those levels
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05-29-2019
01:04 PM
My connectons aren't optimal strength either. In order from top they are:
Windows Laptop on 5G
Modem/Arcadyan network monitor 5G
Mac book on 5G
iPad (older) on 2.4 G
Windows PC laptop on 5G
Brother printer on 2.4 G
Older Windows latop on Ethernet direct
All devices are in the next room over from modem and Xfinity tech mapped the house, they have good signal. So why not better than 80 on 5G
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05-29-2019
12:54 PM
We are experiencing actual drops to the devices. The only reason I checked the logs at all was based on perusing the internet for a solution to the constant interruptions of service. We have to turn off the wifi on the device and turn it back on to reconnect. This is across multiple platforms and devices.
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05-29-2019
11:53 AM
Yes. I only have one older laptop with an Ethernet port (the rest are newer laptops with no LAN port) so I just hooked that one up 10 min ago and already see drops. This is today.
FW.IPv6 FORWARD drop , 301 Attempts, 2019/5/29 10:52:08
Firewall Blocked
FW.LAN2SELF DROP , 6 Attempts, 2019/5/28 19:58:01
Firewall Blocked
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05-29-2019
11:20 AM
New Xfinity internet customer, have had ongoing issues since day 1 this month. Xfinity tech replaced outdoor wiring, 2nd tech replaced modem with CGM4140COM the latest. Troubleshooting mode in the Gateway shows firewall logs have hundreds of FORWARD and INPUT drops. Is there a solution? The only fix at our end is to disconnect the device (PC, Mac, phone, tablet) from wifi and reconnect. This is not workable, lose connection multiple times in a few minutes, all day long. Tech said it could be interference from "anything" like microwave etc but based on all the similar issues I've seen posted it's something to do with the router itself.
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05-22-2019
12:03 AM
Still having issue. Neither the X1 app via iPhone nor logging in directly to the Gateway, display some of the devices that are online..iPad, Macbook, iPhone. Not even during an Xfinity speed test started from within the X1app on a specific device, will the device register as being on the network.
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11-21-2017
11:31 PM
When Xfinity updated to the newer Stream TV app this spring, it made it impossible for me to watch many shows as I don't have Xfinity as my ISP. This wasn't the case before, or that that I noticed. For several reasons I'm with AT&T internet. I understand now that the "error" notice telling you that your selected streaming content is "out of home" on the "available for in home only" content is due to this non Xfinity internet/modem/equipment. I want to know if Xfinity just did this to push people to subscribe to both/all its own services or there was some genuine technological reason the newer app operates differently? (Or did I just not notice the "in home only" restrictions in the old interface? Or they didn't exist under old contracts?) I read on another forum you might be able to provide Xfinity your modem info so the app could detect you as being in home when connected to it, but the Xfinity customer service rep I chatted with just kept repeating stock lines with no real answer.
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