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About timnagy
since
10-21-2017
12-29-2018
timnagy
Frequent Visitor
9
Posts
0
Kudos
1
Solution
12-27-2018
01:44 PM
Thanks for the reply. FYI, this suddenly came good with no action on my side at about 10am this morning.
For future reference, there is no amplifier on this line between the Comcast termination point and my modem. Here are the current channel values with the working line, along with speedtest and link info:
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
645000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Security
Enabled
BPI+
IP Provisioning Mode
Honor MDD
honorMdd(4)
Downstream Bonded Channels
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables
1
Locked
QAM256
31
645000000 Hz
13.6 dBmV
41.8 dB
0
0
2
Locked
QAM256
1
465000000 Hz
15.1 dBmV
43.1 dB
0
0
3
Locked
QAM256
2
471000000 Hz
14.9 dBmV
43 dB
0
0
4
Locked
QAM256
3
477000000 Hz
14.8 dBmV
43 dB
0
0
5
Locked
QAM256
4
483000000 Hz
14.8 dBmV
42.9 dB
0
0
6
Locked
QAM256
5
489000000 Hz
14.8 dBmV
42.9 dB
0
0
7
Locked
QAM256
6
495000000 Hz
15 dBmV
42.9 dB
0
0
8
Locked
QAM256
7
507000000 Hz
15.2 dBmV
41.3 dB
0
0
9
Locked
QAM256
8
513000000 Hz
15.2 dBmV
42.9 dB
0
0
10
Locked
QAM256
18
573000000 Hz
15.3 dBmV
42.7 dB
3596
18567
11
Locked
QAM256
19
579000000 Hz
15.3 dBmV
42.6 dB
0
0
12
Locked
QAM256
22
597000000 Hz
14.8 dBmV
42.4 dB
0
0
13
Locked
QAM256
27
621000000 Hz
13.9 dBmV
41.9 dB
74
325
14
Locked
QAM256
29
633000000 Hz
13.7 dBmV
41.8 dB
0
0
15
Locked
QAM256
30
639000000 Hz
13.6 dBmV
41.5 dB
68
328
16
Locked
QAM256
33
657000000 Hz
13.2 dBmV
41.5 dB
0
0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
96
5120 Ksym/sec
15700000 Hz
26.3 dBmV
2
Locked
ATDMA
93
5120 Ksym/sec
36400000 Hz
26.3 dBmV
3
Locked
ATDMA
94
5120 Ksym/sec
29600000 Hz
27.8 dBmV
4
Locked
ATDMA
95
5120 Ksym/sec
22800000 Hz
26.8 dBmV
... View more
12-27-2018
10:12 AM
Last night at about 7:30pm my upload speed went from approximately 30 Mbps to 0.1 Mbps. Download is still fine. Called Comcast and they said that everything tested fine so it was an OEM problem on my Netgear cable modem - obviously unlikely but the last item on the talk script. I will try a different cable modem today but am nearly certain that's not the problem.
I see in the forums that this is a common problem. Any thoughts on the best way to get this resolved? I've rebooted the cable modem, rebooted my router (Cisco Meraki MX68CW), had the Comcast tech "re-provision" my cable modem, and run tests without the router connected - all showing the same upload problem.
Modem info and screenshots from the router showing the packet loss issue (pings to the first hop are being dropped) are below. Cable modem is Netgear CM500-100NAS.
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
645000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Security
Enabled
BPI+
IP Provisioning Mode
Honor MDD
honorMdd(4)
Downstream Bonded Channels
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables
1
Locked
QAM256
31
645000000 Hz
13.9 dBmV
41.8 dB
0
0
2
Locked
QAM256
1
465000000 Hz
15.3 dBmV
43.2 dB
0
0
3
Locked
QAM256
2
471000000 Hz
15.1 dBmV
43.1 dB
0
0
4
Locked
QAM256
3
477000000 Hz
15 dBmV
43.1 dB
0
0
5
Locked
QAM256
4
483000000 Hz
14.9 dBmV
43.1 dB
0
0
6
Locked
QAM256
5
489000000 Hz
15 dBmV
42.9 dB
0
0
7
Locked
QAM256
6
495000000 Hz
15.2 dBmV
43 dB
0
0
8
Locked
QAM256
7
507000000 Hz
15.3 dBmV
41.3 dB
0
0
9
Locked
QAM256
8
513000000 Hz
15.4 dBmV
42.9 dB
0
0
10
Locked
QAM256
18
573000000 Hz
15.5 dBmV
42.7 dB
0
0
11
Locked
QAM256
19
579000000 Hz
15.5 dBmV
42.7 dB
0
0
12
Locked
QAM256
22
597000000 Hz
15.1 dBmV
42.4 dB
0
0
13
Locked
QAM256
27
621000000 Hz
14.1 dBmV
41.9 dB
0
0
14
Locked
QAM256
29
633000000 Hz
13.9 dBmV
41.8 dB
0
0
15
Locked
QAM256
30
639000000 Hz
13.8 dBmV
41.5 dB
0
0
16
Locked
QAM256
33
657000000 Hz
13.4 dBmV
41.5 dB
0
0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
96
5120 Ksym/sec
15700000 Hz
26.3 dBmV
2
Locked
ATDMA
93
5120 Ksym/sec
36400000 Hz
26.3 dBmV
3
Locked
ATDMA
94
5120 Ksym/sec
29600000 Hz
27.3 dBmV
4
Locked
ATDMA
95
5120 Ksym/sec
22800000 Hz
26.5 dBmV
... View more
10-21-2017
08:07 PM
Ditto for me. Trying to add premium channel packages to my account online results in a “We’re sorry, it looks like you'll need some help completing your order“ message.
After two tries with online chat, each lasting about an hour, I still don’t have the premium packages that I want. Both times I was told that the premium packages aren’t available and I also threatened going to a competitive service like Sling or DirecTV Now but the agent kept trying to direct me to traditional double play set top boxes. Here's a snippet of the chat:
* guest * 1:05PM Instant TV is $18 per month and the two packages total $35 per month * Mr * 1:05PM I can understand Timothy, I would like to inform you that, you are currently using Xfinity Instant TV * guest * 1:05PM And it's in addition to the $60/month that I pay for the 300 Mbps internet service * guest * 1:05PM Yes I know I am using it * guest * 1:05PM I want to add channels to it * Mr * 1:06PM If you want to use sports package then you must have double play deal for that.
They are are not equipped in the contact center to handle this product yet.
... View more
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