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About Doug19
since
10-12-2017
11-12-2017
Doug19
Frequent Visitor
17
Posts
1
Kudos
3
Solutions
11-12-2017
07:35 AM
Yes They are back and it has been several days. Thank you.
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11-08-2017
12:02 AM
Must now be a system wide issue and not related to me because they are back again. Will check again tomorrow before marking as solved.
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11-07-2017
11:41 PM
This is ridiculous. Two hours latter and NFL Network and ESPN are gone again!!
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11-07-2017
10:28 PM
Channels are back. Thank you
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11-01-2017
07:02 PM
So here we go again- "around and around". I opened up another ticket on Monday and was told this would be accelerated, since this was a previous issue. Then Tuesday I get a recorded call saying if the issue had not been fixed to push a number to be connected to a technition - I am at work and can not answer the phone. I call Comcast when I get home and am told that they had no record of that call, that they would note my call and that someone would be working on it. How can a tech company never have any answers. Is anyone else missing Nfl and NHL network from their stream app. PS I was told that ESPN was just on tv to go and not the in network channels. This makes no sense.
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10-29-2017
05:07 PM
Hi- have all proper channels on my X1 box and I am streaming on my iPad. Thanks.
@Rustyben wrote:
@Doug19 wrote:
Was missing many channels from the xfinity stream app. Put a ticket in and the problem was fixed. Now I am missing the NFl and NHL network. Is anyone else having this issue. And yes I am Recieving the channels on my cable box and I am filtering by all channels. This is getting ridiculous!
are you on the X1 entertainment system? if so, do you have the channel on your X1 set top box connected TVs? are you using the Roku with the stream app with the problem?
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10-29-2017
02:46 PM
Was missing many channels from the xfinity stream app. Put a ticket in and the problem was fixed. Now I am missing the NFl and NHL network. Is anyone else having this issue. And yes I am Recieving the channels on my cable box and I am filtering by all channels. This is getting ridiculous!
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10-20-2017
04:52 PM
after another call today. All channels showed up. Thanks to whom ever finally fixed it
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10-18-2017
10:57 PM
Ok thanks will try. They supposedly already tried that.
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10-18-2017
10:35 PM
Not looking for tv to go. I am on my home network.
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10-18-2017
07:49 PM
Does anyone have a solution now. Still have not heard from anyone. When I call, the rep just says it was sent to tier three and that they are working on it. The last rep had the nerve to say to me but, you can watch on your television. The rest of my family is usually watching shows and I use the app. I have also discovered that ESPN and many other channels are missing? The is very frustrating. If someone would at least identify the problem and communicate how long it will take to fix.
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10-14-2017
10:02 AM
Almost a week now. Still not working. No info from Comcast. Just working on it, didn't someone call you? I use to his every day. No wonder Comcast is ranked last year n customer service!
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10-13-2017
10:23 PM
Re installed app multiple time and Comcast tried a refresh of the system twice. Did nothing
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10-13-2017
05:45 PM
1 Kudo
Local stations and others i.e. Nbc, cbs, abc and fox disappeared from xfinity stream app guide. Therefore scheduled shows are recording on my DVR but, are not available on my xfinity stream app (using an iPad). Of course, I also can not stream these stations live. When I called Comcast they acted like they never heard of this issue and said that they would look into it. From reviewing this forum it is obvious that this has happened to many others over a long period to time. Can anyone tell me how they solved this issue.
PS my xfinity stream app was working fine until this week
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