Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About ComcastJosephK
since
10-09-2017
12-19-2018
ComcastJosephK
Official Employee
50
Posts
0
Kudos
1
Solution
02-20-2019
11:30 AM
Hey, sampwr! I know how frustrating something like this can be, and we'll be more than happy to assist with getting the issue resolved. It looks like you sent a private message over to us a few moments ago. One of our agents will be reaching out ot you through that message as soon as possible. We're going to do what we can to get the issue resolved =)
... View more
02-20-2019
11:27 AM
Hey, there! Thanks for bringing this to our attention. Please click on my name and send a private message with your name, contact number, and any relevant information you have about this situation. This is definitely something that we want to look into, and we can look into your account as well to see what can be done about possibly bringing the rate down.
... View more
12-08-2018
11:19 AM
ColoTV -- At the moment we don't have an ETA, however, I'm in the process of reaching out to request another update. I'll be sure to provide an update here as soon as I hear back.
... View more
10-12-2018
12:29 PM
Good afternoon. Our OnDemand team is still looking into the issue. I'll be sure to update the thread as soon as there is new information to share.
... View more
09-27-2018
09:20 AM
Hey, Sumethat. Thank you for bringing this to our attention. Please click on my name, choose the option to send a private message, and shoot over your name along with a good contact number. I'll be sure to get this over to our local leadership to review.
... View more
07-17-2018
03:17 PM
Thanks for your patience while we looked into this. It looks like everything is now setup with the right permissions. Can you please try to send a private message one more time?
... View more
07-17-2018
12:53 PM
Thanks for the heads up. I'm looking into this messaging limitation right now. I'll touch base with you in a bit once I know if there's a way to get around the issue.
... View more
07-17-2018
12:09 PM
I'm truly sorry for the frustration. Please click on my name and choose the option to send a private message. Once selected, please shoot over your full name, service address, and the phone number listed on the account. I'll be happy to assist with this damage concern.
... View more
06-30-2018
09:42 AM
Good morning, debbieciaobella. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.
... View more
06-07-2018
01:43 PM
Good afternoon. We're aware of an issue in your area and are working as quickly as possible to resolve. We apologize for the inconvenience.
... View more
04-12-2018
06:17 PM
Good evening. It looks like the issue with The Truth Part 2 has been resolved, but I still want to be sure. Can you check when you have a free moment to confirm that everything is now good to go?
... View more
03-29-2018
11:21 AM
Thanks for the update. I knew the truth was out there somewhere! Our On Demand team is currently engaged with FOX to make sure everything else is listed in the correct place. I'll let you know once we hear back and have another update to share.
... View more
03-25-2018
11:57 AM
I'm truly sorry for the frustration, and am glad to hear our technician was able to get this taken care of. Please let me know if you have any additional questions or concerns.
... View more
03-19-2018
02:52 PM
I understand why it might look that way, but outside of content owned by Comcast we have little to no control over the availability or pricing within the On Demand library. Those are both provided to us by the network in control of the content.
... View more
03-19-2018
11:11 AM
I completely understand the frustration and where you're coming from. We upload the content provided to us by the networks. For more information on how to request channel content, please visit: https://www.xfinity.com/support/cable-tv/channel-availability-faqs/
That being said, we're still waiting to hear back about the episode concerns mentioned previously. I'll be sure to let you know as soon as we hear back.
... View more
03-15-2018
02:55 PM
Hey, harleybeagleson. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.
... View more
03-15-2018
02:50 PM
Hey, pattersonny. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.
... View more
03-15-2018
02:31 PM
Hey, rylan. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.
... View more
03-15-2018
02:23 PM
Hey, bk140. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.
... View more
Latest Tags
No tags yet
