About ComcastJosephK

ComcastJosephK · ‎07-17-2018

Thanks for your patience while we looked into this. It looks like everything is now setup with the right permissions. Can you please try to send a private message one more time?

ComcastJosephK · ‎07-17-2018

Thanks for the heads up. I'm looking into this messaging limitation right now. I'll touch base with you in a bit once I know if there's a way to get around the issue.

ComcastJosephK · ‎07-17-2018

I'm truly sorry for the frustration. Please click on my name and choose the option to send a private message. Once selected, please shoot over your full name, service address, and the phone number listed on the account. I'll be happy to assist with this damage concern.

ComcastJosephK · ‎06-30-2018

Good morning, debbieciaobella. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.

ComcastJosephK · ‎06-30-2018

Good morning, Jrrt. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.

ComcastJosephK · ‎06-30-2018

Good morning, Ben345. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.

ComcastJosephK · ‎06-30-2018

Hey, Cr926. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.

ComcastJosephK · ‎06-30-2018

Good morning, Ben345. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.

ComcastJosephK · ‎06-30-2018

Good morning. We identified two, separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video, and voice customers. We again apologize to anyone who was impacted. If you’re still having trouble, please let us know.

ComcastJosephK · ‎06-07-2018

Good afternoon. We're aware of an issue in your area and are working as quickly as possible to resolve. We apologize for the inconvenience.

ComcastJosephK · ‎06-02-2018

Good Evening, Thank you for bringing this concern to our attention. We would like to look into this matter and address it. Please click on my name and send a private message with your full name, service address, and account number along with any additional pertinent details. Thank you.

ComcastJosephK · ‎05-07-2018

Thanks for bringing this to our attention. Please click on my name, choose the option to send a private message, and shoot over your full name, service address, and the phone number listed on the account. I'll be happy to help get this safety issue addressed.

ComcastJosephK · ‎04-16-2018

Hey, MLango. I apologize for any confusion or frustration. We do actually have Xfinity representatives located in various Walmart stores throughout the country. It's possible the information they input and scanned just didn't match what we have listed on our end. You can definitely check with that Walmart location directly to confirm we have a representative based in their store. In fact, for peace of mind I recommend doing just that. That being said, I'm happy to look over the account to make sure everything looks okay, and also check for any new promotions being offered. If that would be okay please click on my name and choose the option to send me a private message with your full name, service address, and the phone number listed on the account.

ComcastJosephK · ‎04-12-2018

Good evening. It looks like the issue with The Truth Part 2 has been resolved, but I still want to be sure. Can you check when you have a free moment to confirm that everything is now good to go?

ComcastJosephK · ‎04-02-2018

Hey, sstein. I'm truly sorry for the frustration. Please click on my name and shoot over a private message with your full name and the phone number listed on the account. I'll be happy to assist with this security issue.

ComcastJosephK · ‎04-01-2018

Hey, Stormspotter. I'm truly sorry for the frustration. Can you please click on my name and send over a private message with your full name, phone number, and the location of the store you were visiting when this occurred? I'd like to forward this feedback to our local leadership teams to help ensure we improve the experience going forward. Please also let me know if you have any other account or service concerns that I can be of assistance with.

ComcastJosephK · ‎03-29-2018

Thanks for the update. I knew the truth was out there somewhere! Our On Demand team is currently engaged with FOX to make sure everything else is listed in the correct place. I'll let you know once we hear back and have another update to share.

ComcastJosephK · ‎03-26-2018

I'm truly sorry for the experience. Please select my name and shoot over a private message with your full name, phone number, and more details about the store location where this occurred. Once received I'll be sure to forward the feedback to the appropriate leadership team.

ComcastJosephK · ‎03-25-2018

I'm truly sorry for the frustration, and am glad to hear our technician was able to get this taken care of. Please let me know if you have any additional questions or concerns.

ComcastJosephK · ‎03-19-2018

I understand why it might look that way, but outside of content owned by Comcast we have little to no control over the availability or pricing within the On Demand library. Those are both provided to us by the network in control of the content.

ComcastJosephK · ‎03-19-2018

I completely understand the frustration and where you're coming from. We upload the content provided to us by the networks. For more information on how to request channel content, please visit: https://www.xfinity.com/support/cable-tv/channel-availability-faqs/ That being said, we're still waiting to hear back about the episode concerns mentioned previously. I'll be sure to let you know as soon as we hear back.

ComcastJosephK · ‎03-18-2018

Thanks for the update. Please let me know once you're able to confirm if this was taken care of on Saturday and we can take it from there. -JoeK

ComcastJosephK · ‎03-15-2018

Hey, jrrt. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, lbaldaia009. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, jcourtcc. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, Kingslanding60. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, terihtwp. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, harleybeagleson. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, Ursabear. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, pattersonny. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, leftcoastlucy. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, rylan. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, strilberry. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, stuffnadsuch. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, bk140. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-15-2018

Hey, Ronzey. Some customers may be experiencing errors with their XFINITY email. We apologize and appreciate your patience while we work to fix.

ComcastJosephK · ‎03-11-2018

Great, I'm glad to hear our local team was able to get the issue resolved. Please feel free to reach out again anytime for support.

ComcastJosephK · ‎03-05-2018

I'm truly sorry for the frustration. Please click on my name, choose the option to send a private message, and shoot over your full name and the phone number listed on the account. I'll be happy to help get this service issue resolved.

ComcastJosephK · ‎03-05-2018

I'm truly sorry for the frustration. Please click on my name and send over a private message with your full name and the phone number listed on the account. I'll be happy to help get this service issue resolved.

ComcastJosephK · ‎03-01-2018

I'm truly sorry for the experience. Can you please click on my name and send a private message with your full name, service address, and the phone number listed on the account? I'd like to work with our local teams to get this issue addressed and resolved as soon as possible.

ComcastJosephK · ‎02-12-2018

The original missing episode issue looks to have been resolved. As far as the episode that just aired, we upload the content provided to us by the networks. For more information on how to request channel content, please visit: https://www.xfinity.com/support/cable-tv/channel-availability-faqs/

ComcastJosephK · ‎01-30-2018

I'm truly sorry for the experience, ChiMach. Can you please shoot over a private message with some more details about the date and time this occurred? Please also include your full name and a phone number where you can be reached. Once received I'll be sure to forward the information and feedback to the local management team for that area.