We recently got a new modem (our own, not Comcast) and suddenly Caller ID is not working. New modem works fine with Voice, phone is functional, but every incoming call shows "Out of Area, Private Caller", when that is not the case. Many of these numbers are people that have called us many times before, but now none are recognized. I have chatted with agents AND spoken with agents AND have been told THREE times that my ticket has been "escalated to an advanced team" that will call me back. Not. Super frustrating to have to start back at square one every time I call... ugh. Help!!
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