Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About whbyrd13
since
09-25-2017
07-02-2018
whbyrd13
Contributor
28
Posts
2
Kudos
0
Solutions
07-02-2018
11:22 AM
Digital Team believes they may have found the problem. They need approval from the boss to move forward to write code to fix problem.
Bill
Regarding xfintystream beta app for Roku. I have 4s and 3s and it works fine for me.
Bill
... View more
06-26-2018
10:13 AM
Got message this morning from Fox Digital. They have recieved a technical report and have a meeting today to try and track down the glitch in the system. He said this has been tough to fix. But they are working very hard. Goal is to get resolved prior to the 4th. Also he has access to this forum and is viewing often. So anything different you see, post it.
... View more
06-25-2018
09:26 AM
They were able to get the activation fixed. But the authorization only lasts 30 minutes to an hour. That’s why we have activate constantly.
Bill
... View more
06-25-2018
07:36 AM
I am working with a contact at the Fox Digital Group and they are working on it.
Bill
... View more
06-22-2018
02:19 PM
Got another email fro Fox and they are still working on problem. Any and all details about problems you are having is helpful.
... View more
06-20-2018
09:05 PM
Sent your info to fox digital group. I have had some of the pixel stuff too. I back out to an episode and back in. Also have had those issues with college football. Will
... View more
06-20-2018
09:32 AM
2 Kudos
Hey Bill, just to give you some background on what is going on: There are two statuses you receive when you login to your Roku, Authenticated and Authorized. Authentication refers your username and password and whether they work or not, Authorized refers to your permission to actually watch the content once you log in. What we're seeing here is you are successfully authenticated, but are losing your authorization status somewhere along the line. So you still see the logo since you are technically logged in, but Comcast is coming back and saying you are not authorized to watch the content. We're trying to figure out why this is happening. I attribute this to some kind of technical glitch, the tech folks at Xfinity have been helpful in trying to identify this. Rest assured I'm working with them again today to get this fixed ASAP!
... View more
06-20-2018
08:49 AM
It's still a problem. My contact at Fox news digital sent me note that they working on. They did fix the problem with signing in. Many were having a with getting to the point where you enter code.
... View more
06-19-2018
01:03 PM
Fox news responded. Darn, alright thanks Bill. This seemed to have resolved one problem but not this one. I'll continue to work on this today.
... View more
06-19-2018
12:16 PM
Same here. I have sent info to my digital group contact.
... View more
06-19-2018
07:58 AM
Keep this group posted on your test!
Bill
... View more
06-18-2018
06:42 PM
Got this message today. Hey Bill, This issue did appear to be on the Comcast/Xfinity side. We have worked with them and the issue appears to be resolved, please let me know if you experience otherwise! Please test. Remember you have to have at least the standard def cable plan that includes Fox news.
... View more
06-16-2018
09:19 AM
Email this person: irena.briganti@foxnews.com and explain your issues with app. The more we touch this person, the more likely it get resolved quickly.
... View more
06-16-2018
09:17 AM
But Email this person: irena.briganti@foxnews.com to and explain this issue.
... View more
06-16-2018
09:14 AM
It is part of problem.
... View more
06-15-2018
02:34 PM
I received an email from the FoxNews digital team. They working now with Xfinity to rectify the situation.
... View more
06-15-2018
07:53 AM
Email this person: irena.briganti@foxnews.com. She the communications person. For othe ways to communicate with FoxNews go here >>> https://www.wikihow.com/Contact-Fox-News
... View more
06-15-2018
07:42 AM
OR
Get a Hulu Live TV Trial and use those credentials. Cancel trial after credentials are entered. It has lasted for me over 3 months.
... View more
06-14-2018
04:15 PM
How do you contact Fox?
... View more
06-12-2018
06:12 AM
Been using xfinity stream for over a year. Its the best streaming app I have used. I have tried them all. FuBO, DirecttvNow, and HuluLive TV. Also I discovered a way to get the foxnews episodes. Added the free version Plex media server to my desktop. Then added the Plex app to my Roku 4. Under channels in Plex is Foxnews channel. Select it and the second selection and you will see episodes. Computer you load Plex to has to be on your network. Mine is wired. But wifi will work too.
... View more
06-11-2018
11:39 PM
Chrome works.
... View more
06-10-2018
07:47 PM
I even went to Sean Hannity and gave him link.
... View more
06-10-2018
07:46 PM
Well I thought the same and contacted them. They did have a part in development of the app. Dead end thought. Xfinity wil do nothing. I spoke with folks in Philly with no luck. Can’t find a live person with Roku or Fox. I did find a communication person and sent them link to thIs discussion. It seems nobody gives a ________.
... View more
06-09-2018
04:00 PM
thats what I do. But as you say its a pain. My solution was to get a trial of Hulu Live tv and use those credentials. they will work for about 90 days after you cancel the free trial.
... View more
06-09-2018
03:55 PM
Dont understand?
My problem is that when I activate the Foxnews app on my Roku 4 using my Xfinity credetials, the credentials will not stay loaded. When I exit the Foxnews app, I cannot go back without going through the activation process again.
... View more
06-07-2018
06:14 PM
Still does not work.
... View more
Latest Tags
No tags yet
