Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About Al8041
since
09-24-2017
07-05-2019
Al8041
Contributor
56
Posts
6
Kudos
0
Solutions
07-05-2019
12:39 PM
1 Kudo
After all this time and so many postings, I would hope that Xfinity KNOWS the problem.
Why they have not fixed it is what we DON'T know.
Why not contact them and find out what MORE they feel they need to know to fix this?
... View more
05-28-2019
03:37 PM
@ComcastAlly wrote:
Al8041, I get how this can be frustrating. I would be happy to review the account with you to see if there is any way we can offset the cost elsewhere. Please feel free to send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
Thank you for this. However, I'm leaving tomorrow on a three-week biz trip to Virginia and Florida so if the offer stands, I'll contact you upon my return.
... View more
05-28-2019
12:52 PM
@Again wrote:
If you're in a contract and you leave Comcast be prepared to pay an early termination fee. That's in the contract, too.
I understand that. No one is happy with early-term clauses and it was told to me up-front. But no one told me about the 'weasel' clauses in the Comcast contract. I'll wait until renewal time and then cut-the-cord for TV, dump Comcast and go with my only other choice... ATT for internet connection. I was paying $143 a month. Now it is $150. Tell me that the extra $7 makes a big different to their bottom line? As a 71 year old on a fixed income it makes a difference to me.
I have option. What is unfortunate is the the service we get from Comcast is excellent. The two DVRs and the Arris Gateway work fine... hardly ever have a problem. I'll miss that but I want to do business with people who are honest and do business with integrity. I don't see that from Comcast.
Others may disagree, and I'm fine with that.
... View more
05-28-2019
01:25 AM
@ComcastChe wrote:
Hi @Al8041,
Sorry for the experience you're having. We understand how an unexpected increase can be frustrating, however, it states in your agreement that taxes, fees, and other charges are subject to change. This rental fee may change from time to time, and you will receive advance notice before an increase takes effect. If you have additional question, feel free to send me a private message. To send a private message click on my name "ComcastChe", then click send a message.
I'm glad that you 'understand.'
Here is what I understand.
The fees were raised, especially on the gateway box, because you had the option to.
As for notification, I looked at the last statement and in tiny print at the bottom on the bill there is a notice. No reasonable person would see it. You had the option to print it larger.
So I hope you understand when I quit your company go move over to ATT. Why will I do that? Because I have the option to not do business with a company who imposes a contract on ME but not on themselves.
I was told the rate would be stable, but I was lied to. I don't have to take that kind of treatment because I have the option not to.
... View more
05-24-2019
07:43 PM
Why did Comcast increase the fee for my Arris Gateway box from $11 to $15? They were not making enough money on the $143 a month I was paying them?
It is time for me to join the millions of others who have cut the cord from their TV service. I'll keep the Internet or switch to ATT, but I won't do business with greed. I can get all the TV I need from the 4 over-the-air broadcast networks, Netflix, and Prime.
... View more
05-24-2019
12:02 AM
If I'm on a 12 month contract, where does Comcast have the authority to raise the fee? What is the use of a contract if they are not going to abide by it? My bill went from $143.91 to $150.26 this month. I don't know why and I don't care why. I was promised that my rate would be stable for a year by the customer service rep when I renewed.
My bet is there is some sneaky language in the fine print that lets them raise the rate and I have no recourse.
But actually I do have a recourse. Looks like it may be time to cut the cord. I can't do business with people who won't keep their word. We get good service from Comcast. But I'm sure we will get the same with ATT who just wired our area for fiber.
... View more
05-20-2019
09:36 AM
@RobertWy wrote:
FYI, I use the connected devices feature of my XB6 Gateway (10.0.0.1 admin password) to see which devices are connected to it. And it matches what xFi has.
Yes, I see the same items as connected when accessing the gateway via the browser as I do on the iPhone app. Both show my iPhone as NOT connected even though the iPhone is on the same table as the gateway.
... View more
05-19-2019
12:05 PM
1 Kudo
Lisa... you are right!
My new iPhone which was shown to be connnected the other day is no longer connected. It does not show at either 10.0.0.1 or on the Xfi app itself.
The iPhone Xs is on the same table as the gateway!!!
I'm a software engineer (https://newmediacreate.com) ... and if I had eight days with the code I'd figure out the problem.
Comcast engineers have had eight months and have given us update after update and they still have not fixed it. Don't get me wrong. I love Comcast. We get excellent service in our area. I pay them $143 a month for TV and Internet and I'm good with that. But I have to tell you, this issue does not give me a lot of faith in their software engineering and I'm to the point where I'm just going to delete the app and either find a 3rd party app that does the same thing (if there is one) or just live without it. The app is a convenience, not a necessity and I have more important things to spend my time on . I hope Comcast fixes it, but my confidence at this juncture is very low that they ever will. I wish them well. Al
... View more
05-19-2019
01:05 AM
I wonder if this might be device related. Lisa, what device are you running the app on? Apple or Android? What devices show as not connected?
... View more
05-18-2019
11:55 AM
@ComcastKenF wrote:
Thanks for the info. You are right. I didn't know you could 'forget' a device.
BUT... I did the update to IOS 12.3 last night on my new iPhone Xs and now the iPhone shows as connected!!! Maybe the issue is fixed?
Al8041, This is good news! I'll leave this thread open for a few more days just in case this changes, but it sounds like you are set!
Ken
Well, in the past I've seen the iPhone via the Xfi app show the phone connected and than later on I go back and it is disconnected. So you might keep this open for a while to see if it reverts back to disconnected. I know the engineers have been working on this issue for six months or so. It looks like the app keeps every device that has ever connected in its device list. For example. I see "Amy's iPad." as NOT connected. She was a house sitter whom I gave my wi-fi password to so she could use the internet while she was staying here. It is fine that it shows her an NOT connected, but why show her at all? (I did the "forget device" function to her entry.)
... View more
05-18-2019
11:05 AM
Thanks for the info. You are right. I didn't know you could 'forget' a device.
BUT... I did the update to IOS 12.3 last night on my new iPhone Xs and now the iPhone shows as connected!!! Maybe the issue is fixed?
... View more
02-05-2019
01:00 PM
@Rustyben wrote:
what is the symptom of not working. did the remote's LED flash as you pressed channel or xfinity button? if so what color(s)?
I'm not sure. You could be right about the batteries. However, the keypad did light up when I picked it up per usual. I ended up changing the batteries and it still did not work. It did not work until I went online and found the "setup/981" method. So perhaps the batts were weak. However, even if they were dead it should still haver worked when I added new ones, right? You do't have to re-pair/re-set each time you change batts. I never have had to.
... View more
02-05-2019
09:40 AM
@RobertWy wrote:
@Al8041 wrote:
I did change the batteries but I still could not get past the Select Language until I did Setup/981.
Probably re-set the STB with no pairing, clearing out garbage or whatever was causing the issue.
The hand-held remote was working fine for a year. All of a sudden it stopped. So I still don't understand whay might have caused the problem. Are you saying it might have been a result of the nightly re-set that Comcast does automatically? I thought it does that only to the large box, not the small "slave" one?
... View more
02-04-2019
09:43 AM
I did change the batteries but I still could not get past the Select Language until I did Setup/981.
... View more
02-03-2019
10:32 AM
@RobertWy wrote:
Ni ckue; how much distance is there between where you use the remote and the X1 box you are using? Too much distance might cause this.
Distance is bed to the TV, maybe 15 feet. Been working great until this one time.
... View more
02-02-2019
02:49 PM
The other day, for no reason I can think of, we lost the pairing to the X11 remote. The batteries were fine. We don't use the voice option and don't use it to control the TV.
I had to do the "Settup/981" routine to get past the "select language" screen.
It only happened on the small DVR box upstaris in bedroom, not the large one in the living room. We love Xfinity X1. Has worked great for the one year we've had it... until this glitch. I'm wondering what could have caused it?
Thanks.
... View more
01-30-2019
10:33 PM
1 Kudo
This has been going on since the end of June... it is seven months later, and Comcast programmers still can't figure it out? It is either that or this issue is not anywhere near a priority to them.
... View more
11-22-2018
05:47 PM
@Lisabev wrote: Thank you. I have sent them everything and they replied saying they would forward it to their engineers.
I did that eariler... and so far no results. I doubt it is a high priority item for their software developers.
... View more
11-16-2018
10:25 AM
This is very strange.... especially over many different pieces of equipment, browsers, and equipment.
Are you connecting over ethernet or wi-fi? If ethernet maybe try a different Cat 6 cable?
What model of Gateway do you have, or are these separate modems and routers?
What does Comcast support say?
Have them come out and bring a new box and see if it is slow for them?
Keep us apraised.
... View more
11-13-2018
09:38 AM
My Arris gateway screen comes up using 10.0.0.1 in a few seconds so I don't know what the issue is with yours. I run an iMac on macOS High Sierra.
Now my Accounts app says the gateway is not connected!!! So according to these apps my iPhone is not connected to the gateway and the gateway is not connected to the internet... both are totally false.
I've given up on both apps. I don't trust either of them.
... View more
11-06-2018
03:11 PM
@joey12volt wrote:
Well for Comcast, it's a high priority app.. and since this problem deals with iPhones, which is sorta a popular phone, I would suggest they fix it.
The xFi app is NO good if we can't do what it says we can with it. How can we control a childs WiFi usage on an iPhone if it says never connected, but it is!?
Can you do any of this from the gateway itself via http://10.0.0.1 ? Or maybe from the Xfinity account on the web? I thought this app was just a substitute for direct administration of the gateway box via the 10.0.0.1 interface.
... View more
11-06-2018
03:04 PM
I've not heard of a solution. I'm a iPhone software developer and I have some ideas as to what the probem is.... it could be a whole host of things... and without seeing the code I would not venture my guess in public. I'm sure they will find it and fix it. It is not like it is a high priority app for any of us.
... View more
11-04-2018
11:21 AM
There has been an update to the app but it still shows my iPhone 7 as "not connected" which makes no sense since I'm using THAT PHONE to monitor the network! How can the iPhone not be connected and still show all the other devices, etc.?
We had an outage last week and the gateway resynced (maybe it re-booted?) when the line came back (after about an hour... outages have been rare here... we love Comcast... get service!) So I thought that might 'fix' the iPhone Xfin app.... but it didn't.
I have no faith in the integrity of the app and as such I won't use it for anything. It is just as easy to login to the gateway via the browser via http://10.0.0.1 and administrate from there.
Al
... View more
10-27-2018
12:18 PM
2 Kudos
I received a courtesy note from this forum asking if the problem was solved.
No, it wasn't.... and isn't. The other day the gateway was rebooted by Xfinity when I did a service renewal. I did not do the restart myself so I don't know if it was a 'complete' restart. Since the xFi app does not work 100% I simply don't trust it to do the restart.
The xFi app still says my iPhone 7 is NOT connected to the gateway even though I'm using the iPhone to accesss the gateway!! So on one level the app work fine... but somewhere there is a glitch in the "Devices" section of their code.
I do want to post this becasue it relates to the service level I recevied here and from the company.
I've been with Comcast/Xfinity for about 15 years subscribing to their cable TV service. It was not until a year ago that I switched from ATT DSL to Xfinity internet service.
My contact is up in a month. I mentioned on the Xfinity forum that Xfinity said that they would raise my rate from $153 a month to $173 a month... $20 more a month or $240 more a year... for no value added.
I posted that I would 'cut the cord' and just get internet service... perhaps again from ATT.
Being age 70 on a fixed income, $153 was my limit. I would not spend more unless I got more, which I didn't.
One of the Digital Care representatives known only to me as Tambrey read the post and went 'to bat' for me and was able to get me a promotion that DIDN'T keep my service level the same for the same amount of money, but INSTEAD kept it the same for $10 a month LESS than I'm paying now!
Tambrey put into motion the renewal process and sent me a link to it so that all I had to do was review it, check two boxes, and click 'submit.' The changes will show up in December when the account rolls over.
My point is that for years and years and years Comcast has won award after award as the company with the worst service in America. What entity was hated more than Comcast... besides the IRS?
I know that Comcast went public a year or so ago and said that they would make changes and would do all they could to solve their service problems and do a much better job.
No one believed them.
Well, I'm writing this today to tell you that they have succeeded. From where I stand, they have turned their ship around.
I don't know what everyone's renewal experience will be, but mine was excellent.
Thank you, Tambrey, whomever you might be.
... View more
10-20-2018
08:42 PM
It shows my iPhone is not connected... but I'm using that device to ACCESS the gateway!!
My guess is that there will be an update to this buggy app real soon now.
... View more
10-20-2018
08:33 PM
1 Kudo
And same here. The app says my iPhone is not connected... but I'm using that device to ACCESS the gateway with the app!!!
I reinstalled the app, but did not restart the gateway box as I'm afraid that if I shut it down it won't come back!!
All my devices are working just fine. My guess is the problem is in the xFi app and that it will get fixed in the next version... which will probably be very soon.
... View more
10-20-2018
08:27 PM
Well, just as I suspected, something must have gotten fixed server-side because I can now connect with the xFi app via my iPhone.
The app says my iPhone is NOT connected to the gateway. How can that be if I'm using it to ACCESS the gateway box. It also says my wife's iPhone is not connected or her iPad. Yet, like my iPhone, her devices work just fine.
I think that the last itteration of this app introduced a level of instabilty that the previous one didn't. It's not a big deal... eventually it will get fixed... and if it doesn't, it is not a app I really need. As long as everything works, I'm good.
We've had excellent performance from Xfinity in our area since I changed to them from ATT ten months ago. I'm a happy customer, although a poorer one @ $153 a month!!
... View more
10-19-2018
09:01 PM
@ComcastTambrey wrote:
Modem provisions are almost instantaneous and the most downtime customers see is the 5-ish minutes it takes for the modem to reboot. If you change your mind, I'm here to help.
Thank you for that info.
But what are the security implications for turning over my gateway to one of your tech people, probably an off-shore contractor, perhaps also surrenduring access to the MAC addreses of the devices on the gateway which could allow for more intrusive penetration.
I know you mean to help, but at your level, I am fairly certain that you do not have the technical knowledge that I have and are not aware of the risks that a customer takes should he or she allow the kind of access you are requesting.
... View more
10-19-2018
08:30 PM
I understand but I'm willing to forgo use of the app instead of compromising my security.
Also, a re-provision might bring down the gateway for an hour... or a day... I'm not sure. Your company does not have the best track-record in the world on solving support issues.
At the end of the day, I am sure that the issue will be found in the app, not in the gateway... which is working perfectly.
I'll sit this one out for a while. I'm not the only person with the issue and my guess is that the last app update which was a few days ago is causing the problem and that a new version will be out soon.
Or, there was a gateway update last night that will be fixed in the one you do tonight.
I do thank you for your kind attention.
... View more
10-19-2018
07:42 PM
I reinstalled the app on my iPhone. I still get the "not available" message.
I am not comfortable giving you to access to my ARRIS TG1682G gateway box which woud give you access to every device on my network (if you knew how.)
Why not tell me what to look for. I can access it via the 10.0.0.1 interface. I've been a software engineer for 20+ years.
Thank you.
... View more
10-19-2018
06:26 PM
We had an outage an hour or so ago but the internet is back up now. However, the Xfi app says "settings currently unavailable" yet I'm about two feet from the ARRIS TG1682G gateway which is working just fine.
There is no way on iPhone that I can find to 'clear data' and I don't believe that re-installing the app is going to help.
Anyone have suggestions? Could this be a server-side issue... at the Xfinity 'switch' or whatever they call it?
... View more
08-19-2018
05:49 PM
Now it is working again for me. Box goes off after 4 hours (give or take.)
My guess is that it was a software screwup that Comcast did not want to admit to.
... View more
08-04-2018
03:58 PM
I have the same problem. It used to work, not it doesn't and I have not made any changes. It is not a big deal as I can push the button to turn it off, but I would like to know if everyone is having the same problem. Maybe it is glitch from a software update.
Please advise. Thank you.
... View more
Latest Tags
No tags yet
