@ComcastMartin wrote:
Hello Al8041, to do a change of responsibility, you both would need to go in person to one of our service centers, with a valid form of ID.
As for your second question, we have two forms of "users". We have a secondary user, in the sense where your wife could add you to see bill details, have access to the account online, a Comcast username, etc. Then we have our billing authorized user, which can only be added by your wife in person or over the phone. Your name will then be added to our billing system.
Does that make sense? I can clarify any other questions you have.
OK, thank you. What can a "billing authorized user" do that a primary (or secondary) user can't do?
I can log in as my wife. No problem. I did that a while ago to make myself the 'secondary' account. I saw somewhere that I can log in as her and make myself primary but she would still be the so-called account-holder. Since I pay the bills and I take care of the Arris gateway and deal with calling Comcast when there are issues (we love Comcast... it is hardly ever down and when it is they fix both the TV and Internet quickly) I should be 'primary' as well as the account owner. Is it true that I can log in as her and make her secondary and me primary? Is this operative:
https://www.xfinity.com/support/articles/change-your-primary-account-user
It is not a big deal leaving her as the so-called 'responsible party' but that is in name only since I do everything related to Comcast. I don't think I want to drive a half an hour to your retail store, stand on line for another half an hour, just to change the responsibile party. My wife is disabled and would be a bit much for her. You say I can do this over the phone?
Bottom line, it is silly for us to have a primary and secondary user. We only need one account and it should be me as primary user... but it is no big deal.
So again, what can she do as account owner that I can't do if I become 'primary.' ?
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