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About Al8041
since
09-24-2017
01-18-2020
Al8041
Contributor
65
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8
Kudos
0
Solutions
I'm in the same boat. I was raised from $150 to $183 with no improvement in service or product. A Comcast person online said they would see if they could get my old rate restored but they said I'd have to take a more limited plan.
So I'm going to call and find out what the rate is for internet only. I'm sure it is way less than $180. Does anyone know?
(Knowing how greedy the carries are I'm surprised they will even sell Internet WITHOUT TV service. I don't think there is any regulation making them 'split' the services?) ATT just brought fiber optic to our neighbor a month so ago... about two months AFTER Comcast wired the neighborhood. So I'll see what their offering is as well. I may get a teaser rate and when that runs out perhaps I could go back to Comcast for their teaser rate. A friend of mine has Dish and he gets all the stations he wants for something like $30 a month and his Comcast-only internet cost him $29 (for first year teaser rate.) I have no ill-will toward Comcast. We've had good TV service for the fifteen years we've been with them. They are charging what the market will pay. Everyone does that. Since I'm retired on a fixed income I simply can't pay the $180 (which you know will go up next year too.) and they won't keep me at $150 unless I change channel plans, so, like so many others, I'm starting to look for ways to 'cut the cord' by getting an antenna and just paying streaming to Netflix and Prime. The company does not understand an age-old rule of business. It is easier and cheaper to keep a current customer than to get a new one.
Al
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@Monezie wrote: Yes i may have to take that route. I have been dealing with their escalation area for almost a month now and they still havent gotten right.
If one were cynical one might say that Comcast makes it difficult for customers on purpose as the company hopes the customer will just give up and accept the rate increase.
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The solution is to move to ATT or some other service. or cut the cord totally. When I called I received the same attitude and answer as you received.
If Xfinity does not value my business I will take it somewhere that does. There is a company that goes by "three letters" that just wired our area with fiber. When they roll out their new service, I'll be their first customer.
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What if we could get fifty million Americans to write their representatives asking for federal regulations or even price fixing on both internet and tv services? You can make the case that both are vital to national security.
Or perhaps to separate the TV service from the Internet service, thus offering more choices of vendors? It is silly to whine here. Comcast execs and managers are laughing at us. But if there is a leader out there who has the talent and time and will make the effort to organize millions of people into protesting, Comcast might stop laughing.
Just thinking out loud.
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I was contacted by someone named Tambrey who asked for the first and last name of the prime account holder (my wife) and that was the last I heard... three days ago. My bill has gone from $150 to $180 with no explanation. My guess is that the contract is up. We are senior citizens in our 70s on a fixed income and we can afford the $150 but not $180. So we will keep the internet and cut the TV cord like millions of others. ATT also offers an internet and TV package in our area and so I guess we will look at that.
We like Comcast and get good service, but there is only so much money available and we are at our limit at $150. We don't have another $360 a year for the service. The $1800 a year we pay now is all we can afford.
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10-09-2019
10:11 AM
@Cody21 wrote:
THAT in itself suggests to me that it's the massive data download the X1 is doing just to display the Xfinity Guide/etc content. It can take 5-8 seconds for the Guide to display.
It's NOT the remote !
I agree that it is not the remote. I wonder if it has any relation to the yellow 'data' light being on all the time as it has here. Admitedly, my problem cleared up after a power off/on but the yellow light is still on... has been for a week. (There is a thread about it on the forum.)
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10-05-2019
11:14 AM
I rebooted (powered on/off) the main cable box yesterday morning and the slow remote problem went away. It could have been fixed by the update the night beofre or by the reboot. Who knows.
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10-04-2019
10:36 AM
They did some update to the boxes/system that is at the root of the issue(s)......
I have to agree with the above.
Has Comcast/Xfinity acknowledged the slow-remote issue either here or elsewhere? Do they even know about it?
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10-04-2019
10:22 AM
This problem has only been for the past two days here (in Sacramento, CA area.) We also have the orange 'data' light on, as do a lot of others.
Does anyone else have a constant orange data light stuck on and a slow remote? (There is a long thread in the forumon the data light... no resolution.) I'm rebooting the XG1A (or is it Pace XG1v1) box now. Maybe that will work. I'll report back... takes a while for it to boot.
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07-05-2019
12:39 PM
1 Kudo
After all this time and so many postings, I would hope that Xfinity KNOWS the problem.
Why they have not fixed it is what we DON'T know.
Why not contact them and find out what MORE they feel they need to know to fix this?
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05-20-2019
09:36 AM
@RobertWy wrote:
FYI, I use the connected devices feature of my XB6 Gateway (10.0.0.1 admin password) to see which devices are connected to it. And it matches what xFi has.
Yes, I see the same items as connected when accessing the gateway via the browser as I do on the iPhone app. Both show my iPhone as NOT connected even though the iPhone is on the same table as the gateway.
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05-19-2019
12:05 PM
1 Kudo
Lisa... you are right!
My new iPhone which was shown to be connnected the other day is no longer connected. It does not show at either 10.0.0.1 or on the Xfi app itself.
The iPhone Xs is on the same table as the gateway!!!
I'm a software engineer (https://newmediacreate.com) ... and if I had eight days with the code I'd figure out the problem.
Comcast engineers have had eight months and have given us update after update and they still have not fixed it. Don't get me wrong. I love Comcast. We get excellent service in our area. I pay them $143 a month for TV and Internet and I'm good with that. But I have to tell you, this issue does not give me a lot of faith in their software engineering and I'm to the point where I'm just going to delete the app and either find a 3rd party app that does the same thing (if there is one) or just live without it. The app is a convenience, not a necessity and I have more important things to spend my time on . I hope Comcast fixes it, but my confidence at this juncture is very low that they ever will. I wish them well. Al
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05-19-2019
01:05 AM
I wonder if this might be device related. Lisa, what device are you running the app on? Apple or Android? What devices show as not connected?
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05-18-2019
11:55 AM
@ComcastKenF wrote:
Thanks for the info. You are right. I didn't know you could 'forget' a device.
BUT... I did the update to IOS 12.3 last night on my new iPhone Xs and now the iPhone shows as connected!!! Maybe the issue is fixed?
Al8041, This is good news! I'll leave this thread open for a few more days just in case this changes, but it sounds like you are set!
Ken
Well, in the past I've seen the iPhone via the Xfi app show the phone connected and than later on I go back and it is disconnected. So you might keep this open for a while to see if it reverts back to disconnected. I know the engineers have been working on this issue for six months or so. It looks like the app keeps every device that has ever connected in its device list. For example. I see "Amy's iPad." as NOT connected. She was a house sitter whom I gave my wi-fi password to so she could use the internet while she was staying here. It is fine that it shows her an NOT connected, but why show her at all? (I did the "forget device" function to her entry.)
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05-18-2019
11:05 AM
Thanks for the info. You are right. I didn't know you could 'forget' a device.
BUT... I did the update to IOS 12.3 last night on my new iPhone Xs and now the iPhone shows as connected!!! Maybe the issue is fixed?
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02-05-2019
01:00 PM
@Rustyben wrote:
what is the symptom of not working. did the remote's LED flash as you pressed channel or xfinity button? if so what color(s)?
I'm not sure. You could be right about the batteries. However, the keypad did light up when I picked it up per usual. I ended up changing the batteries and it still did not work. It did not work until I went online and found the "setup/981" method. So perhaps the batts were weak. However, even if they were dead it should still haver worked when I added new ones, right? You do't have to re-pair/re-set each time you change batts. I never have had to.
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02-05-2019
09:40 AM
@RobertWy wrote:
@Al8041 wrote:
I did change the batteries but I still could not get past the Select Language until I did Setup/981.
Probably re-set the STB with no pairing, clearing out garbage or whatever was causing the issue.
The hand-held remote was working fine for a year. All of a sudden it stopped. So I still don't understand whay might have caused the problem. Are you saying it might have been a result of the nightly re-set that Comcast does automatically? I thought it does that only to the large box, not the small "slave" one?
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02-04-2019
09:43 AM
I did change the batteries but I still could not get past the Select Language until I did Setup/981.
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02-03-2019
10:32 AM
@RobertWy wrote:
Ni ckue; how much distance is there between where you use the remote and the X1 box you are using? Too much distance might cause this.
Distance is bed to the TV, maybe 15 feet. Been working great until this one time.
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02-02-2019
02:49 PM
The other day, for no reason I can think of, we lost the pairing to the X11 remote. The batteries were fine. We don't use the voice option and don't use it to control the TV.
I had to do the "Settup/981" routine to get past the "select language" screen.
It only happened on the small DVR box upstaris in bedroom, not the large one in the living room. We love Xfinity X1. Has worked great for the one year we've had it... until this glitch. I'm wondering what could have caused it?
Thanks.
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01-30-2019
10:33 PM
1 Kudo
This has been going on since the end of June... it is seven months later, and Comcast programmers still can't figure it out? It is either that or this issue is not anywhere near a priority to them.
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11-22-2018
05:47 PM
@Lisabev wrote: Thank you. I have sent them everything and they replied saying they would forward it to their engineers.
I did that eariler... and so far no results. I doubt it is a high priority item for their software developers.
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11-16-2018
10:25 AM
This is very strange.... especially over many different pieces of equipment, browsers, and equipment.
Are you connecting over ethernet or wi-fi? If ethernet maybe try a different Cat 6 cable?
What model of Gateway do you have, or are these separate modems and routers?
What does Comcast support say?
Have them come out and bring a new box and see if it is slow for them?
Keep us apraised.
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11-13-2018
09:38 AM
My Arris gateway screen comes up using 10.0.0.1 in a few seconds so I don't know what the issue is with yours. I run an iMac on macOS High Sierra.
Now my Accounts app says the gateway is not connected!!! So according to these apps my iPhone is not connected to the gateway and the gateway is not connected to the internet... both are totally false.
I've given up on both apps. I don't trust either of them.
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11-06-2018
03:11 PM
@joey12volt wrote:
Well for Comcast, it's a high priority app.. and since this problem deals with iPhones, which is sorta a popular phone, I would suggest they fix it.
The xFi app is NO good if we can't do what it says we can with it. How can we control a childs WiFi usage on an iPhone if it says never connected, but it is!?
Can you do any of this from the gateway itself via http://10.0.0.1 ? Or maybe from the Xfinity account on the web? I thought this app was just a substitute for direct administration of the gateway box via the 10.0.0.1 interface.
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11-06-2018
03:04 PM
I've not heard of a solution. I'm a iPhone software developer and I have some ideas as to what the probem is.... it could be a whole host of things... and without seeing the code I would not venture my guess in public. I'm sure they will find it and fix it. It is not like it is a high priority app for any of us.
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11-04-2018
11:21 AM
There has been an update to the app but it still shows my iPhone 7 as "not connected" which makes no sense since I'm using THAT PHONE to monitor the network! How can the iPhone not be connected and still show all the other devices, etc.?
We had an outage last week and the gateway resynced (maybe it re-booted?) when the line came back (after about an hour... outages have been rare here... we love Comcast... get service!) So I thought that might 'fix' the iPhone Xfin app.... but it didn't.
I have no faith in the integrity of the app and as such I won't use it for anything. It is just as easy to login to the gateway via the browser via http://10.0.0.1 and administrate from there.
Al
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10-27-2018
12:18 PM
2 Kudos
I received a courtesy note from this forum asking if the problem was solved.
No, it wasn't.... and isn't. The other day the gateway was rebooted by Xfinity when I did a service renewal. I did not do the restart myself so I don't know if it was a 'complete' restart. Since the xFi app does not work 100% I simply don't trust it to do the restart.
The xFi app still says my iPhone 7 is NOT connected to the gateway even though I'm using the iPhone to accesss the gateway!! So on one level the app work fine... but somewhere there is a glitch in the "Devices" section of their code.
I do want to post this becasue it relates to the service level I recevied here and from the company.
I've been with Comcast/Xfinity for about 15 years subscribing to their cable TV service. It was not until a year ago that I switched from ATT DSL to Xfinity internet service.
My contact is up in a month. I mentioned on the Xfinity forum that Xfinity said that they would raise my rate from $153 a month to $173 a month... $20 more a month or $240 more a year... for no value added.
I posted that I would 'cut the cord' and just get internet service... perhaps again from ATT.
Being age 70 on a fixed income, $153 was my limit. I would not spend more unless I got more, which I didn't.
One of the Digital Care representatives known only to me as Tambrey read the post and went 'to bat' for me and was able to get me a promotion that DIDN'T keep my service level the same for the same amount of money, but INSTEAD kept it the same for $10 a month LESS than I'm paying now!
Tambrey put into motion the renewal process and sent me a link to it so that all I had to do was review it, check two boxes, and click 'submit.' The changes will show up in December when the account rolls over.
My point is that for years and years and years Comcast has won award after award as the company with the worst service in America. What entity was hated more than Comcast... besides the IRS?
I know that Comcast went public a year or so ago and said that they would make changes and would do all they could to solve their service problems and do a much better job.
No one believed them.
Well, I'm writing this today to tell you that they have succeeded. From where I stand, they have turned their ship around.
I don't know what everyone's renewal experience will be, but mine was excellent.
Thank you, Tambrey, whomever you might be.
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10-20-2018
08:42 PM
It shows my iPhone is not connected... but I'm using that device to ACCESS the gateway!!
My guess is that there will be an update to this buggy app real soon now.
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10-20-2018
08:33 PM
1 Kudo
And same here. The app says my iPhone is not connected... but I'm using that device to ACCESS the gateway with the app!!!
I reinstalled the app, but did not restart the gateway box as I'm afraid that if I shut it down it won't come back!!
All my devices are working just fine. My guess is the problem is in the xFi app and that it will get fixed in the next version... which will probably be very soon.
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10-20-2018
08:27 PM
Well, just as I suspected, something must have gotten fixed server-side because I can now connect with the xFi app via my iPhone.
The app says my iPhone is NOT connected to the gateway. How can that be if I'm using it to ACCESS the gateway box. It also says my wife's iPhone is not connected or her iPad. Yet, like my iPhone, her devices work just fine.
I think that the last itteration of this app introduced a level of instabilty that the previous one didn't. It's not a big deal... eventually it will get fixed... and if it doesn't, it is not a app I really need. As long as everything works, I'm good.
We've had excellent performance from Xfinity in our area since I changed to them from ATT ten months ago. I'm a happy customer, although a poorer one @ $153 a month!!
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10-19-2018
09:01 PM
@ComcastTambrey wrote:
Modem provisions are almost instantaneous and the most downtime customers see is the 5-ish minutes it takes for the modem to reboot. If you change your mind, I'm here to help.
Thank you for that info.
But what are the security implications for turning over my gateway to one of your tech people, probably an off-shore contractor, perhaps also surrenduring access to the MAC addreses of the devices on the gateway which could allow for more intrusive penetration.
I know you mean to help, but at your level, I am fairly certain that you do not have the technical knowledge that I have and are not aware of the risks that a customer takes should he or she allow the kind of access you are requesting.
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10-19-2018
08:30 PM
I understand but I'm willing to forgo use of the app instead of compromising my security.
Also, a re-provision might bring down the gateway for an hour... or a day... I'm not sure. Your company does not have the best track-record in the world on solving support issues.
At the end of the day, I am sure that the issue will be found in the app, not in the gateway... which is working perfectly.
I'll sit this one out for a while. I'm not the only person with the issue and my guess is that the last app update which was a few days ago is causing the problem and that a new version will be out soon.
Or, there was a gateway update last night that will be fixed in the one you do tonight.
I do thank you for your kind attention.
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10-19-2018
07:42 PM
I reinstalled the app on my iPhone. I still get the "not available" message.
I am not comfortable giving you to access to my ARRIS TG1682G gateway box which woud give you access to every device on my network (if you knew how.)
Why not tell me what to look for. I can access it via the 10.0.0.1 interface. I've been a software engineer for 20+ years.
Thank you.
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10-19-2018
06:26 PM
We had an outage an hour or so ago but the internet is back up now. However, the Xfi app says "settings currently unavailable" yet I'm about two feet from the ARRIS TG1682G gateway which is working just fine.
There is no way on iPhone that I can find to 'clear data' and I don't believe that re-installing the app is going to help.
Anyone have suggestions? Could this be a server-side issue... at the Xfinity 'switch' or whatever they call it?
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Now it is working again for me. Box goes off after 4 hours (give or take.)
My guess is that it was a software screwup that Comcast did not want to admit to.
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I have the same problem. It used to work, not it doesn't and I have not made any changes. It is not a big deal as I can push the button to turn it off, but I would like to know if everyone is having the same problem. Maybe it is glitch from a software update.
Please advise. Thank you.
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