About Gambok

To add to the madness, the comcast agent told me to call back within 48 hours if I didnt hear from data use dept, so I called when I didnt get a call and the agent tra nsfered me to someone in India who kept asking me for more and more verification and would nt adreess the issue. they ten put me on hold and never returned...True Xfin ity customer service at it's finiest. time to cll and cancel this service. Ever since I cancelled the Tv service this started. ... View more

Wow , just wow, I have NO, read NO Phone data usage, NOR do I have laptop usage.  No piggybacking , no one you can blame but Xfinity and even when I did use wifi its was .68 on the phone and 14.76 on the laptop.   Xfinity lost service in my area last night at midnight after exactly an hour and half of the moden being on and guess what ???  I used 5GB!!! I've been unplugging EVERYTHING when not in use so how did I use 5 GB in less then two hours wit the moden on? Oh and everything is set to 780 by the way not 1080 or 4K... ... View more

@kmoelhoff wrote: The last two months I've gone over the 1TB data limit.  I'm not aware that our internet usage has changed in any way.  When I check traffic over my router WAN connection, usage for both up and downstream is about 604 GB over the past 30 days.  My comcast account says I've used 1264 GB for the month of October.  Something is not correct here.     Does anyone else have this issue? Yes I do. They said someone will call me the next few days. I have no one piggybacking, unplugged the router, anntenna TV only ,use mobile data on my phone last few days and as an example noon today when I was on the phone with Xfinity untill right now I've now used 3GB ! With WHAT??? Thats ALOT of data! My phone when on wifi  is 2.68GB FOR A MONTH and I watch YouTube etc.. Strange this all started when I dropped the TV portion of service. No way I've used over 1024GB's in less then a month. ... View more

I turned off everything and still had usage. Something is fishy... Also the fact nothing changed monthly but my cap usage almost is doubling itself last three months, with secured router,  one TV and laptop not running anything. No piggy backing, no backrounds running, eveything gets unplugged , zero, ziltch, nadda...   Data Usage by Month Data Chart Month Total Monthly Usage Total Monthly Overage April 04/01/2018 - 04/30/2018 30 GB 0 GB May 05/01/2018 - 05/31/2018 27 GB 0 GB June 06/01/2018 - 06/30/2018 23 GB 0 GB July 07/01/2018 - 07/31/2018 29 GB 0 GB August 08/01/2018 - 08/31/2018 358 GB 0 GB September 09/01/2018 - 09/30/2018 604 GB 0 GB October 10/01/2018 - 10/31/2018 1009 GB 0 GB ... View more