We have been Xfinity Customers since 2003 but recently Frontier/Fios service team came to our new developement neighborhood to install thier equipment and discuss with the homeowners thier bundling packages plus equiptment available. I was quite shocked by the similar TV/INTERNET/PHONE and ATT HOME SECURITY SERVICE pricing for 2 year term. They were more than 1/2 price from COMCAST/XFINITY Pricing...we went through our current billing verses thiers. Today, I called Xfinity "retention" and the agent "Devin" acted indifferent as to whether we stayed loyal customers. The offer was still more than $100 more than Frontier which we discussed and only saving us $50 from current billing with less service. He stated that if I wasn't happy to box up the equiptment and bring back to an Xfinity Sales office for cancellation. Great Customer Service Xfinity...this after we discovered our monitered home security system didn't work during an actual emergency. I don't believe "Devin" was with rentention/loyalty department due to his attitude. Is there an actual Xfinity Customer Retention/Loyalty service department?
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