I understand your frustrations with your phone being broken after spending money on it a couple days ago. What I don't understand is your frustration with XMobile because you broke your device. Your only point is Xmobile didn't pre install insurance on your plan, which you would then complain that they are adding things without your consent. Take responsibility for your mistakes. XMobile does have an optional insurance service that you could have added to your device, but you obviously chose not to. In fact, the handset protection program that XM provides is just one of MANY that are available to get when you buy a new device. Here is some of them for future references.
Worth Ave. Group
$130 per year
$100 for one year ($130 for premium devices); $140 for two years ($200 for premium devices)
$8 month-to-month, $70 for one year, $130 for two years, or $150 for three years
$148 for two-year phone coverage
$8 month-to-month, $100 for two years, $130 for three years
Accidental damage coverage
Mechanical damage coverage
Yes, for an additional fee
$50 to $200
2 within a 12-month period or $1,000 worth of merchandise (whichever comes first)
2 within a 12-month period or $1,500 worth of merchandise (whichever comes first)
Limited to original phone purchase price over a two-year period
Within 30 days of purchase for Apple devices
New replacement device?
Refurbished and new
Reimbursement for damaged devices
Reimbursement for damaged devices or refurbished replacement
Data backup service available
Reimbursements for repairs at local service shop/Apple Genius Bar
.Here are 12 super durable iPhone 7 and 7 Plus cases that you'll have to try pretty hard to break:
The Defender Series Case. ...
The MySymmetry Series Case. ...
The Kim Parker Aegis Case. ...
The Defense Lux Case. ...
The Survivor Summit Case. ...
The iGlaze Armour Case. ...
The Tough Air Case. ...
The Radius Aluminum Case.
And that Samsung Galaxy S8 Guy.
Supcase Unicorn Beetle Pro
Zizo Static Series
Spigen Tough Armor
UAG Feather-light Rugged
Mascheri Prism Series
So obviously the issue is not with Xfinity Mobile, it's you....
But all is good because you learn from your mistakes but more importantly, you pay for them. :)
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It seems there is some glitch with the system. On my dashboard, it doesn't show the status of my note 8 order nor does it show any information on the XMobile App. I get the same message on the app dashboard saying "I'm not a customer" when indeed i am and my card has been charged. Try clicking on the billing tab and see if you see any information. That's where it starts to work for me.:) Let me know if you got it.
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Nowhere in that statement says specifically WIFI Calling is offered as a feature with XMobile. Just because you comprehended it that way doesn't mean that's what they intended to say.
You should have read the terms & conditions before you signed up for a relatively new service provider. Did you expect them to roll out with all the features of perhaps T-mobile, who has been in the game for 18 Years?
Signing up for a provider that started 2 months ago is no one else but your fault. Expect dropped calls, understaffed support, confused reps, delayed shipping and everything in between. If you don't like it, T-Mobile just rolled out free Netflix to their customers with no additional charge. Join the T-Force.
Nevertheless, WIFI Calling, BYOD, better wait times should be on their priority 100%, or they will lose customers faster than T-Mobile's Customer Service wait time. (28 Secs is the longest I ever waited.)
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