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justsam · ‎07-03-2018

How have you determined there has been no form of Xfinity service there in the past, tv, phone, or internet. They all use the same coax. Look for a network interface box on the side of the house that has a coaxial cable in it coming from underground or overhead. How old is the house? A call to Xfinity "should" let you know if service has ever bveen provided to that address. If you are lucky there has been in the past, and you can do a self install, which will be MUCH easier than setting up appointments and dealing with installers and technicians.

justsam · ‎05-24-2018

You are correct. The green wire should be connected to an "earth" ground such as water pipe, (if metal), ground rod, etc. Oft times it is a construction crew that puts in the new drop from the street, and the install tech that does the final wiring. I would think it would be easy enough for either of them to do. I would also connect the input block and splitter together with a short piece of wire.

justsam · ‎04-09-2018

Does your older system use a single cable for the video (COMPOSITE VIDEO), or three cables for video, (COMPONENT VIDEO)? If it is a single cable, in addition to the ones mentioned above you can use an XG2 box. Any COMPOSITE VIDEO connection will be in standard definition, regardless of what you may be viewing it on. Time to upgrade to a new TV?

justsam · ‎03-13-2018

Not knowing where you are located, it is difficult to recommend a retailer, better off with Amazon I suspect. I do not think Comcast is using quad shield. I would get a high quality, flooded cable such as Commscope. Flooded in the cable venacular means it is gel filled. It is nasty to work with sugggest wearing gloves. Replacing a drop goes to the construction side of Comcast, typically a contractor for them. You do not need to read too many stories on here to realize how unpredictable they are and tend to show up when they please, with no notification to you. I also do not think they would comply with your request to bury it deeper and there is no NEC requirement to do so since it is low voltage. Consider using some PVC conduit, perhaps in just the areas where it is at risk. Of course as a TEMPORARY fix you could splice in a replacement section using weather proof connectors. @jimbonez wrote: Two part question. If I were to request comcast replace the cable I hit with an aerator, will they charge even though it was buried less too shallow, less than 4 inches? If I wanted to run the cable myself is there a retailer that sells quality quad rg6 so I wouldnt have to wait for shipping?

justsam · ‎03-03-2018

Bottom five! You scared me for a moment that they had somehow lost there long standing, and seemingly cherished bottom position. I am on the West Coast and I just looked it up and they do still have the lowest ranking in spite of the "rebranding" from Comcast to Xfinity. The rebranding does not seem to have worked for time Warner/Charter rebranding to Spectrum either. Were it not for Comcast, at least in my area, they would be at the bottom but I think they are safe in the second to the bottom position! I must give a shout out to those employees and community helpers on this board. I can not even imagine the frustration of trying to do the right thing regarding customer care when it is clearly not part of the corporate culture or compensation.

justsam · ‎02-20-2018

Only if your TV is cable card ready and Comcast can supply the card, and I suspect neither is true. You will not be receiving 4K from Comcast, regardless of what you do.

justsam · ‎02-20-2018

I did not get the picture so it is a bit of a guess on my part, however I suspect by your description this is work that will need to be done by the "construction" side of Comcast. If that is so, just expect a bunch of promises, many "no shows" and one day it will suddenly be taken care of, without your knowledge or notification. Make sure you take pictures of what they have done, the damage they have done, (they are all about productivity, easiest way for them, and could care less about your property). These teams appear to be the low bid contractors for Comcast, and not the regular install technicians that have a modicum of care and respect.

justsam · ‎02-06-2018

Were the exact same SSID and password used on the new modem? Also might try to reboot, (power down and then power back up), the devices that have not connected.

justsam · ‎10-29-2017

Wow! Sounds like Comcast's cellar position on customer service is being well defended on all fronts! I really do not know how a customer would ever know of this type of thing short of driving around and looking and speculating. Clearly Comcast is not providing the information even though I suspect it is just a few keystrokes away for any employee who cared. My limited experience is the construction side of the business are a bunch of "cowboys" that don't keep anyone informed. I do maintain a Verizon MiFi which gives me 4G speeds, and of course most phones can be used as hot spots. I suspect my retired world is not as data intensive as yours so speed and capacity limits are not an issue. I will say I have had my Comcast service for about 2 months now and to my knowledge have not had an outage.

justsam · ‎09-26-2017

I am a new customer to Xfinity, and just tried YouTube access. It works fine via voice command, on XG1, XG2 and Xi3.

justsam · ‎09-17-2017

I am a new customer of Comcast/infinity. When I signed up for email I was given a "@comcast.net" account. When adding my wife to the account, she is "@infinity.com". Does one also establish the other?. Do we each have a "@infinity.com" and a "@comcast.net". I suspect one is web based and the other imap or? Reading the "sticky" for email it really directs how to establish new users for access to my infinity account management in spite of the directive indicating email. Could someone please clarify? Thank you!

justsam · ‎09-01-2017

ComcastZach, Thank you for responding to my issue, and clarifying that the network interface box is the responsibility of the installer. More importantly thank you for accepting a position where I am sure you get more slings and arrows each day than you receive kudo's. It gives all of us a glimmer that perhaps Comcast is trying to do something to improve their real, or percieved lack of customer service. A win for all!

justsam · ‎08-29-2017

Who is responsible for installing the netowrk interface box on the side of my home? I ordered service at a local store and advised them that a cable needed to be run from my front yard underground terminal via existing conduit to my home, about a 50 foot run. The installer came out, not advised of this and was not equipped to run the cable, as it appers there is an installation level of crew and a construction level of crew, and the construction side makes such cable runs. I asked the installer if he could then place the netowrk interface box on the side of the house and he advised that was the job of the construction crew. As you might suspect the construction crew shows up, takes all of about 10 minutes to run the cable, they did not even need a snake, nor did they blow out the conduit of any moisture, and when they got ready to leave, I asked them about the network box, they said not their job, but the job of the installation crew. I really do not care who does it, I am perfectly capable of doing it myself, but do not want to get off one wrong foot with Comcast, or their crews,if I should do it myself. What has been the experience of others?

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Comcast.net or infinity.com?

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