Wow! Sounds like Comcast's cellar position on customer service is being well defended on all fronts!
I really do not know how a customer would ever know of this type of thing short of driving around and looking and speculating. Clearly Comcast is not providing the information even though I suspect it is just a few keystrokes away for any employee who cared. My limited experience is the construction side of the business are a bunch of "cowboys" that don't keep anyone informed.
I do maintain a Verizon MiFi which gives me 4G speeds, and of course most phones can be used as hot spots. I suspect my retired world is not as data intensive as yours so speed and capacity limits are not an issue. I will say I have had my Comcast service for about 2 months now and to my knowledge have not had an outage.
... View more
I am a new customer of Comcast/infinity. When I signed up for email I was given a "@comcast.net" account. When adding my wife to the account, she is "@infinity.com". Does one also establish the other?. Do we each have a "@infinity.com" and a "@comcast.net". I suspect one is web based and the other imap or?
Reading the "sticky" for email it really directs how to establish new users for access to my infinity account management in spite of the directive indicating email.
Could someone please clarify? Thank you!
... View more