About Just_Me_2

" we have no intention on bringing back the function of the B button at this time "     Talk about tone deaf!!! This is why I've had it up to HERE with monopolies. They've received "overwhelming" levels of outcry about this issue, but apparently we'll all get over it and keep giving Comcast our money.   SMDH ... View more

I received the same response, too. Initially.   As it didn't really respond to the specific things I mentioned in my feedback, though, I wrote back essentially (but nicely) saying that. I then received a more personal response which included this: " I understand how important this button is to an overwhelming amount of customers. " The person who responded (it was same person both times) also said that submitting the feedback was the best way to go.   So, these are my takaways:   1) Whatever happens with our feedback on Comcast's end, at least we know that the office of the VP of customer satisfaction (I can't remember the formal title, but it's something like that) is aware of what we submit via that link I posted earlier.   2) This means that someone in a high level admin position is hearing the complaint. Again, whether he takes it seriously or not is out of our - and his staff's - control, but he could do something about it, whereas the customer service reps, employees who respond here, and technicians can't really do anything to change things.   3) Mr. Karinshak probably doesn't read the comments on this forum, but they're hearing the people submitting emails to his office. They've already had an overwhelming amount of complaints, and I expect it will continue to grow as more people realize that the B button was taken away permanently, and not just broken.    So, I was first advised by an employee to use that link to submit feedback. The second email response I received seems to indicate that it really is the best way to make our voices heard.   I'm not planning on submitting a second letter, because I don't think there's a need to harrass anyone, but I do hope that people who haven't done so yet will add their voices to mine and the others who have already submitted feedback here: https://www.xfinity.com/Corporate/Customers/TomKCustCare.html       ... View more

@Nobbynoodle wrote: What can we do to officially let comcast know about getting the B button feature back.  It was beyond dumb not leaving it alone until it has to change.  I really would like the feature, that I used a lot when looking at the guide, retored.  Thank goodness I found this board before I started messing with the settings on the remote.  I feel for others that wasted a lot of their time.     I really would like to know how we can complain officially.....such as an email address or phone number....   thanks! At the end of Tom Karinshank's letter (he's the Senior VP of Customer Experience,) you can click on "Send Tom Feedback." I did that a few days ago and actually received a response from someone in his office.   https://www.xfinity.com/Corporate/Customers/TomKCustCare.html ... View more

We can get used to almost anything, but it's still not the PIP.   As far as "lack of use," do you all want to know how many times a day I pressed the B button? Usually just once. Why? Because when I did it first thing in morning, the PIP would stay the entire rest of the day. I never HAD to press it more than once because once I told the box to do it, it continued to do so for roughly 24hrs.   Then they cite lack of use? If I had known they would take it away, I would have gone in and out of PIP every single time I used the guide or On Demand. :( ... View more

@Annagr wrote: I just spoke with Xfinity and found that you could hit the right arrow and get the picture on the left half of the screen and the guide on the right!  To get out of that mode hit EXIT.   Thanks, but for those of us who loved the B button/PIP, we soon found out that it's not at all the same.   With the B button PIP, you could see what programs were coming up, which was helpful in case I wanted to tape something that was on later, etc. The new "mini guide" only shows 1) what's on now OR 2) what's coming up - but only by one channel at a time. You cannot search by time/hour with it. This means that I now have to either put our program on pause or wait for a commercial to see what we might want to watch or tape after the program we're watching is over. Either that, or only hear without seeing the program while looking at the guide. It's just not at all the same.   To me, personally, it's nowhere near good enough as the B button/PIP. :(   ... View more

I sent a comment to Tom Karinshak's office through the Xfinity website regarding this issue. In response (not from Tom) I was told that they understand how important this button is to "an overwhelming amount of customers." Of course, that was preceded by saying that they didn't believe that the B button/PIP function was removed due to a lack of use, which would make the overwhelming popularity of that function moot. They said they didn't have any additional details as to why it was removed.   But still, why remove something so overwhelmingly popular when it's... you know... overwhelmingly popular?   ... View more

So someone with a smaller screen could use the new mini guide, and the rest of us could still use the B button. That would maximize customer happiness, but Comcast obviously chose to go in another direction - including taking something away before the replacement was ready (throwing "if it ain't broke, don't fix it" under the bus in doing so.) ... View more

My family and I used it all the time, and by the comments here, we clearly weren't the only ones. With the B button PIP, you could see what programs were coming up, which was helpful in case I wanted to tape something while watching a movie, etc. The new "mini guide" only shows EITHER 1) what's on now OR 2) what's coming up - but only one channel at a time. You cannot search by time/hour with it. In addition, now when I look through the guide or my recorded programs, the view is cluttered by the program running in the background. As such, the "mini guide" is NOT the same as the B button's PIP. It's nowhere near as useful, and we now have to either put our program on pause or wait for a commercial to see what we might want to watch or tape after the program we're watching is over.   This was a terrible, short-sighted decision by Comcast... ... View more