Hello -- I am having a similar experience to others in this thread. I have been a customer at this address for nearly 6 years and my bill has skyrocketed to over $200 for internet and one TV (several premium channels I would like to keep). I tried using the online chat and was offered a package with a 2-year commitment that ultimately would have saved me less than $10 with all of the same channels and services added back in. My experience was slightly different than some others -- the rep was exceptionally kind -- but I would love to have someone work with me here so I don't call and wait on hold only to be disappointed by a lacking offer and a poor customer service attitude.
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