About cam30era

@Jrp1311 wrote: Absolutely. I purchased a phone from a seller with an excellet rating.  He reports the ESN is clear, but he doesnt know if the phone was on a payment plan, as he is a storefront.  Do you by chance know where in ebay's policies it states the phone has to be free and clear?  eBay policy states that: "If you sell a service contract or a phone bundled with a required service contract, you need to: Be an authorized reseller of cell phone services." Go here > https://pages.ebay.com/help/policies/cellphone-services.html   ... View more

I'm sorry to hear about your experience, but all of those features that you lost are expected with a BYOD device.  XM has launched a BYOD program on a trial basis in a few cities.  Once they get through the trial phase and launch it nationwide, you should be able to activate your missing features again. ... View more

@iPhone1 wrote: Hi ComcastAmir,     I purchased a new iPhone X from Xfinity Mobile, but it got swapped out by Applecare, and now voice calling over LTE doesn't work. I called tech support and they couldn't help. I've tried clicking on your forum username but don't have a Private Message option to reach you. What can I do? Any help would be appreciated.   Thank you! There's nothing that can be done to help you.  Sorry, but your device is essentially a BYOD device and will be unknown on the XM network.  Once XM gets their BYOD program up and running, then you should be able to use VoLTE again. ... View more

Welcome. Don't forget the cardinal rule when buying on eBay. You're buying the seller's reputation, not the merchandise. ... View more

@ComcastKenF wrote: As long as the IMEI is good, you should be set to go with that device, Jrp1311. It's a tricky situation though because if the original owner is still making payments on it and stops, that would prove a poor situation for you. It's a risk until we have a fully functioning BYOD program.  FWIW: devices sold on eBay or Swappa are required to be paid off and not under contract.  In the unfortunate situation that you describe, the buyer would be entitled to a full refund from eBay or PayPal.  And they are very good about providing satisfaction in those types of cases. ... View more

Correct. Device paid for up front ... View more

@jrose78 wrote: Cam30era, I don't think its a plot but why would a company go out of there way to help a customer leave their service.  This could be the reason for the canned response. The point remains I was sold a phone that I was not aware could only be used with Xfinity mobile.   That is something Comcast should IMO spend time to resolve, plus do we really know how many customers this effects. I am just guesing that there are not a ton of customers that went on a payment plan, then payed it off, and then tried to switch to Verizon. I could be the first of many .... who knows.  As always I appretiate you troublshooting this with me.  jrose78, this is not true.  I have tried my IMEI on the VZW website, for BYOD.  Every step up until entering my credit card number and hit "check out".  And it works fine.  You just have a unique issue with your device/IMEI.  Reign in your paranoia...  ;-) ... View more

Do an experiment, please.  I'll send you a PM with my IMEI number.  I'm sure he'll send you his too.  Then go to swappa.com/esn and enter each of ours.  You'll see a significant difference on what the report says.... ... View more

@ComcastKenF wrote: If you device works on our network but doesn't on Verizon's, that suggests an issue on their part.    KenF Ken, evidence from swappa.com IMEI checker suggests otherwise.  Swappa indicates an issue with his IMEI. ... View more

@jrose78 wrote: Wow, I am not sure what to say to your reponse. I have presented evidence that my phone IMEI is a problem. 1.) I have a voicemail from verizon saying that they can not activate my phone on there network because of IMEI 2.) another member was kind enough to look up there IMEI and compare it to mine and the results where different   This is what I find frustrating. This is a canned / pass the buck reponse.   I am really thrilled everything is ok on your end but the fact remains I purchased a phone direct from you. I payed it off and I am unable to switch carriers. This is anti competitive behavior.  I guess at this point I am stuck using xfinity mobile service. I will however be sure to file a complaint with the BBB and also with the FCC although I not sure how far that will get me.  There is obviously something amis with either your device or your account.  And while is small consolation to you, my evidence would suggest that this isn't a "plot" by XM to prevent current customers from leaving. Your challenge is to find someone within XM who is willing and capable of helping you.  Good luck.... ... View more

Quite a bit different: ... View more

Check your IMEI here, and see what it says ... View more

Perhaps. Maybe it takes a while for the payed off status to be reflected in your account... FWIW, my S8+ was purchased outright. ... View more

Very strange. I just entered the IMEI for my S8+, and it shows as OK to activate on VZW (although I have no intention). ... View more

@Heronn wrote:  Also, 1X connection on XM simply does not work- calls, texts, and data all do not work on my iPhone 8 when I'm on Xfinity Mobile 1X.  When I was on Verizon, 1X would work, though very slowly- but at least I could get a call or text out in an emergency in rural areas, this Xfinity Mobile does not have the same coverage since 1X does not work.  Network coverage and latency are NOT the same (or even close) to Verizon.  I'm dissapointed. Heronn, my S8+ performance (in central Indiana) is not like yours.  I can not explain the difference, but when I am in a rural area with only 1X coverage, my data does work (albiet slowly).  And talk and text both work fine. I have to say, that except for a slight increase in latency, my XM service is virtually identicle to VZW, on my Samsung S8+. ... View more

Working fine for me, but there's another user with a thread from this morning reporting the same issue on this forum. ... View more

It only takes 2 taps in Settings to connect. Connections/Wi-Fi. For that, you want to return your device and cancel your contract? ... View more

Likewise, I'm typically seeing 130 to 140. ... View more

Actually, it does say that you will be on unlimited for two months.  You just have to read it carefully to get the point: " HOW IT WORKS   Only $45 for data this cycle Any By the Gig data charges on this line during the September cycle will be removed from your bill. This line will be charged a flat $45 for data this cycle.   It starts immediately Your card will be charged $45 right away and this line will switch to Unlimited for the rest of this cycle.   Applies for next cycle, too This line will stay on Unlimited plan for the October cycle as well. You’ll be eligible to schedule a switch back to By the Gig after the new cycle begins in October." ... View more

@WindsurfMaui wrote: Are the Samsung screens that much better? Can you read them in sunlight?   Yes, the S8 (and S8+) screens are that much better.  And yes, you can read them in direct sunlight. ... View more

@brianiup wrote: not what I'm seeing, you use one MB and I automatically jump to the $12 payment... 101MB for me tells me I have $12 due..... Yes, and it will stay at $12 due as long as you stay below 1GB for the month. ... View more

Each month always shows "100 MB" even when it's zero. Even 1 MB will show as 100. 101 MB will show as 200, etc. ... View more

@MdAsh wrote: That wont do anything since when I manually connect to xfinitywifi hotspots it doesn't allow any internet access. There is no login webpage and I even installed the Xfinity Hotspots android app which has no username and login as well. The xfinity wifi hotspots app does not provide access functionality.  It only tells you where to find them, and nothing more. ... View more