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since
07-24-2017
12-20-2017
cam30era
Problem Solver
172
Posts
49
Kudos
12
Solutions
12-19-2017
12:40 PM
Jrp1311 wrote:
Absolutely. I purchased a phone from a seller with an excellet rating. He reports the ESN is clear, but he doesnt know if the phone was on a payment plan, as he is a storefront.
Do you by chance know where in ebay's policies it states the phone has to be free and clear?
eBay policy states that:
"If you sell a service contract or a phone bundled with a required service contract, you need to:
Be an authorized reseller of cell phone services."
Go here > https://pages.ebay.com/help/policies/cellphone-services.html
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12-19-2017
06:53 AM
I'm sorry to hear about your experience, but all of those features that you lost are expected with a BYOD device. XM has launched a BYOD program on a trial basis in a few cities. Once they get through the trial phase and launch it nationwide, you should be able to activate your missing features again.
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12-19-2017
06:47 AM
A signal booster is essentially a BYOD device, which XM doesn't support yet. XM uses the Verizon cell tower network, so your service should be as good (or bad) as VZW is in your location. What does Verizon website show for service where you are?
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12-18-2017
05:02 PM
Well your LG obviously isn't a device purchased from Xfinity Mobile. But if you can clear up a little confusion on my part I'll try to help you. You said your "LG G4 tablet". I'm only aware of an LG G4 phone. Would you reconfirm what your device is?
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12-18-2017
04:03 PM
AirDogU2 wrote:
I have no VOLTE suddenly after 2 months of having talk+data simultanoiusly. Also have no visual voicmemail and no hotspot but I somewhat expected that with a BYOD iPhone.
This is what happens to nearly everyone after 2 months with an unsanctioned BYOD device.
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12-18-2017
10:51 AM
Heronn wrote:
Two things I've noticed on my iPhone 8 on Xfinity Mobile coming from Verizon.
1. Latency is TERRIBLE on Xfinity Mobile. You tap a link on a website, and it takes about 5 times as long to respond as on Verizon. This makes your phone feel super slow even though the phone is fast, it's the network thats slow. My typical latency (ping times) when on Verizon was 35-50ms. On Xfinity Mobile it's 140-250ms. Even worse is that Xfinity Mobile's terms of service say they'll do 100ms or better- I've never seen a ping less than 140ms on my phone from any location.
2. You know the Verizon 1X network that your phone connects to when you're out in rural areas? Verizon's coverage that they're known for? On Xfinity Mobile 1X does not work. It shows up as "Xfinity Mobile 1X" at the top of my phone screen but calls, texts, and data simply do not work on 1X.
Simpy put- Coverage is not as good as Verizon. Performance is not as good as Verizon.
I have no doubt that your issues are real. But your experience isn't the same as mine, with my S8+. Latency is not a noticable issue. My phone does connect to 1X (CDMA) when in rural areas. And my coverage and performance are identical to VZW, with the exception of no WiFi calling.
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12-17-2017
01:22 PM
iPhone1 wrote:
Hi ComcastAmir,
I purchased a new iPhone X from Xfinity Mobile, but it got swapped out by Applecare, and now voice calling over LTE doesn't work. I called tech support and they couldn't help. I've tried clicking on your forum username but don't have a Private Message option to reach you. What can I do? Any help would be appreciated.
Thank you!
There's nothing that can be done to help you. Sorry, but your device is essentially a BYOD device and will be unknown on the XM network. Once XM gets their BYOD program up and running, then you should be able to use VoLTE again.
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12-17-2017
07:41 AM
2 Kudos
Likewise, my porting took about 2 minutes, and I have been delighted with the service (and the VERY inexpensive cost of service). Understand that most people who come to this forum have a problem. It's not a social network (per se....).
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12-16-2017
01:54 PM
Welcome. Don't forget the cardinal rule when buying on eBay. You're buying the seller's reputation, not the merchandise.
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12-16-2017
12:15 PM
1 Kudo
ComcastKenF wrote:
As long as the IMEI is good, you should be set to go with that device, Jrp1311. It's a tricky situation though because if the original owner is still making payments on it and stops, that would prove a poor situation for you. It's a risk until we have a fully functioning BYOD program.
FWIW: devices sold on eBay or Swappa are required to be paid off and not under contract. In the unfortunate situation that you describe, the buyer would be entitled to a full refund from eBay or PayPal. And they are very good about providing satisfaction in those types of cases.
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12-16-2017
09:41 AM
Essentially, your new iPhone is a BYOD and as such is not currently supported.
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12-16-2017
07:25 AM
If your iPhone replacement device was directly from Apple (and not from Xfinity Mobile), that's the root cause of your issue.
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12-14-2017
10:01 AM
Only a December security patch update. Nothing else. Go here > https://www.androidheadlines.com/2017/12/galaxy-s7-s7-edge-receive-dec-2017-security-patch-verizon.html
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12-14-2017
08:48 AM
Most Android phones I've owned have this problem with 5ghz networks. I just turn off the 5ghz network broadcast on my home gateway, and only use 2.4ghz. Problem solved (for me). For some reason the 5ghz networks are less stable than 2.4.
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12-13-2017
04:10 PM
jrose78 wrote:
Cam30era, I don't think its a plot but why would a company go out of there way to help a customer leave their service. This could be the reason for the canned response. The point remains I was sold a phone that I was not aware could only be used with Xfinity mobile. That is something Comcast should IMO spend time to resolve, plus do we really know how many customers this effects. I am just guesing that there are not a ton of customers that went on a payment plan, then payed it off, and then tried to switch to Verizon. I could be the first of many .... who knows. As always I appretiate you troublshooting this with me.
jrose78, this is not true. I have tried my IMEI on the VZW website, for BYOD. Every step up until entering my credit card number and hit "check out". And it works fine. You just have a unique issue with your device/IMEI. Reign in your paranoia... ;-)
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12-13-2017
12:19 PM
Do an experiment, please. I'll send you a PM with my IMEI number. I'm sure he'll send you his too. Then go to swappa.com/esn and enter each of ours. You'll see a significant difference on what the report says....
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12-13-2017
11:34 AM
ComcastKenF wrote:
If you device works on our network but doesn't on Verizon's, that suggests an issue on their part.
KenF
Ken, evidence from swappa.com IMEI checker suggests otherwise. Swappa indicates an issue with his IMEI.
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12-13-2017
09:37 AM
jrose78 wrote:
Wow, I am not sure what to say to your reponse. I have presented evidence that my phone IMEI is a problem.
1.) I have a voicemail from verizon saying that they can not activate my phone on there network because of IMEI
2.) another member was kind enough to look up there IMEI and compare it to mine and the results where different
This is what I find frustrating. This is a canned / pass the buck reponse. I am really thrilled everything is ok on your end but the fact remains I purchased a phone direct from you. I payed it off and I am unable to switch carriers. This is anti competitive behavior. I guess at this point I am stuck using xfinity mobile service. I will however be sure to file a complaint with the BBB and also with the FCC although I not sure how far that will get me.
There is obviously something amis with either your device or your account. And while is small consolation to you, my evidence would suggest that this isn't a "plot" by XM to prevent current customers from leaving.
Your challenge is to find someone within XM who is willing and capable of helping you. Good luck....
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12-11-2017
06:27 AM
Eventually "Devices" will change to "Unknown". Then, if you have any problem with services, for example VoLTE or visual voice mail, customer service will not help you.
Regarding BYOD, XM will not provide an update nor ETA.
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12-10-2017
09:47 AM
After 12 months you get 50% off on a new device. I am not aware of a new iPhone every year. Where did you hear that?
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12-08-2017
04:58 PM
2 Kudos
Group texts are MMS rather than SMS. Are you able to send/receive photos? Those are MMS too. Check the settings in your text app.
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12-06-2017
09:18 AM
1 Kudo
Quite a bit different:
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12-05-2017
04:11 PM
Check comments in iTunes store. I suspect the latest update has issues there as well.
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12-05-2017
02:54 PM
2 Kudos
Numerous report in Google Play Store of this issue with the latest update of the Amazon App. Not carrier specific.
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12-05-2017
06:17 AM
Confirming that if you switch to Unlimited Plan, you are commited for 2 billing cycles.
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12-03-2017
08:39 PM
Perhaps. Maybe it takes a while for the payed off status to be reflected in your account... FWIW, my S8+ was purchased outright.
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12-03-2017
07:59 PM
Very strange. I just entered the IMEI for my S8+, and it shows as OK to activate on VZW (although I have no intention).
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12-02-2017
01:31 PM
The lack of BYOD and WiFi calling has nothing to do with tech, and everything to do with the agreement negotiated with Verizon....
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12-01-2017
11:37 AM
You should get the same roaming signal with a XM device. The real question is "will there be a roaming change"......
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11-28-2017
05:57 AM
Call XM customer support. They will help you. And no, your promo won't be affected, as long as your account remains in good standing for 90 days.
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11-27-2017
03:05 PM
The issue isn't technical. It's contractual between XM and VZW. If Verizon allowed Xfinity Mobile to have all the features that they provide, and XM is offering the service at 1/3 the cost, why would anyone stay with Verizon. Hence, Verizon held back BYOD and WiFi calling as perks for those who stay with them. It's got nothing to do with your lovely iPhone.....
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11-26-2017
07:00 AM
I had my front screen replaced at Best Buy. They are a Samsung factory authorized repair center, so your warranty will remain intact. They also did it while I waited. Price was $249.
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11-16-2017
04:29 PM
It appears from the following TMO forum that others are having the same issue as you > https://www.reddit.com/r/tmobile/comments/6y8w1m/lg_x_charge_on_tmobile/
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11-14-2017
12:32 PM
Heronn wrote:
Also, 1X connection on XM simply does not work- calls, texts, and data all do not work on my iPhone 8 when I'm on Xfinity Mobile 1X. When I was on Verizon, 1X would work, though very slowly- but at least I could get a call or text out in an emergency in rural areas, this Xfinity Mobile does not have the same coverage since 1X does not work. Network coverage and latency are NOT the same (or even close) to Verizon. I'm dissapointed.
Heronn, my S8+ performance (in central Indiana) is not like yours. I can not explain the difference, but when I am in a rural area with only 1X coverage, my data does work (albiet slowly). And talk and text both work fine.
I have to say, that except for a slight increase in latency, my XM service is virtually identicle to VZW, on my Samsung S8+.
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11-13-2017
03:47 PM
1 Kudo
Have a look at this thread > http://forums.xfinity.com/t5/Xfinity-Mobile/XFinity-Mobile-data-network-latency-not-within-published-specs/m-p/2978601#M3749
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11-10-2017
10:28 AM
The $1 promotion ended in August. The LG XCharge now lists for $180.
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11-09-2017
11:47 AM
You will not be notified if you did not pass. If you did pass, you will get a shipping notification (when it's ready).
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11-08-2017
05:29 PM
2 Kudos
Yes, XM uses the VZW network. No, XM phones are not VZW phones. And they are carrier (SIM card) locked to XM. But you can request an unlock code if your device is paid off. Call XM customer support.
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11-07-2017
03:28 PM
Comcastkenf can help you. But he is essentially an intermediary with the department that provides the unlock code. He was very helpful getting my code for my trip, but it took a while. I'd suggest that with your trip so close, you're better off calling XM support.
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11-05-2017
11:31 AM
This is a user/members forum. And it's very, very good at providing feedback. Welcome to the forum.
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11-05-2017
09:19 AM
Xfinity Mobile does not currently support WiFi calling. Although they plan to add it in the future.
You can take your XM device to another carrier as long as it is paid off and you have gotten a SIM/Carrier unlock code from XM.
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10-30-2017
11:19 AM
2 Kudos
New update available for S8 and S8+. "AQJA". Go to settings, updates, check manually. It'll download and install.
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10-29-2017
12:32 PM
Due to contractual restrictions, XFINITY TV app and website are blocked from use when outside the USA.
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10-29-2017
07:19 AM
Samsung has not issued any updates since August 30th.
See below. Samsung just pushed a new update.
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