Community Forum
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About HC7
since
07-24-2017
10-07-2019
HC7
Contributor
28
Posts
0
Kudos
2
Solutions
09-25-2019
05:06 PM
This is regarding this post, which has no answer nor solution: https://forums.xfinity.com/t5/Billing/Order-status-is-still-quot-Pending-quot-for-almost-a-month/td-p/3255224 I have been over-charged for several months already even after having changed my plan to the one that has a lower price. I have had to speak with 2 agents via chat. Both of them sent me 2 order confirmations that my plan has been changed but I have STILL been charged with the plan that has a higher price.
Can someone please look into this and solve this as I have been trying to get an answer and solution from Xfinity for over a month now.
... View more
09-24-2019
01:14 AM
Can someone other than ComcastAlly please follow up, since she seems to be offline since Sept 6th?
... View more
09-20-2019
12:00 PM
M sent. Am still being over-charged even after having talked to another agent who sent me order confirmation via e-mail that my plan has been changed. They ARE still making me pay 80 something for SEVERAL months even having changed my plan to $49.95 both on the AUGUST 7th and then again on the AUGUST 25th.
Here is another proof:
... View more
08-25-2019
07:30 PM
Hi, I changed my current plan to the Performace Plus on the 7th of August in hopes to lower the monthly cost. The order has been "Pending" ever since. And today while checking on my account, my next bill will still be what I have been paying for, which is higher. I wonder what happened to my order and why would I still need to be paying higher if I changed my plan to the one which is supposed to be lower in cost? Can someone please look into it? Screenshot of confirmation e-mail that I received on August 7th:
... View more
Latest Tags
No tags yet
